How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

GUEST EXPERIENCE

Brown Hotels are a collection of 25+ modern hotels worldwide. More than just a room, the hotels are a dynamic cultural hub offering unique experiences to the guests. The collection uses Duve to personalize, engage and upsell to guests.

Why it matters: The Brown Hotels have been using Duve successfully to automate and scale personal communication with their guests - while cutting down operational costs and most importantly - increasing their revenue by upselling unique guest experiences.

Brown Hotels use Duve as their guest management platform, engaging and upselling to guests from the moment the booking is confirmed until check-out.

Top 3 Core Objectives: While scaling up and growing, The Brown Hotels found it difficult to communicate with their guests in an efficient way.

Improve communication with guests: Communication needs to be improved before, during and after the stay.
Be innovative and progressive: Concentrate more on smiles and soulful hospitality while letting technology do the rest
Make content accessible: The Brown Hotels wanted to have a way to help guests easily access content at all times

Innovators Mentioned

Brown Hotels

Duve

Leon Avigad

Founder and Co-owner

Brown Hotels

Shahaf Segal

Spokeswoman and Community Manager

Brown Hotels

"While scaling up and growing in terms of more hotel rooms and more hotels in different countries we found it difficult to communicate with our guests in a very personal way. Duve for us is the perfect answer. We haven't found any way to communicate with our guests like Duve does."

Leon Avigad

Founder and Co-owner

👍 Founder and Co-owner Leon Avigad said that The effect that Duve had on our bottom line was pretty immediate.:

"While scaling up and growing in terms of more hotel rooms and more hotels in different countries we found it difficult to communicate with our guests in a very personal way. Duve for us is the perfect answer. We haven't found any way to communicate with our guests like Duve does."

⚖️ The selection process: During their research process, Shahaf Segal evaluated Duve's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Duve was the best fit solution:

Spokeswoman and Community Manager Shahaf Segal said, about their decision: "We strive to be first, innovative and progressive, and this is where Duve comes in. Duve is the perfect way to interact with our guests in a way that will help them know things, skip lines, and get information about everything we suggest. Bottom line, we make more money with Duve."

📈 The results: Duve completely changed the way we engage with guests

Over 70% of guests complete the check-in process before they arrive to the hotel
We can now offer all the content we have to offer in an easy and comfortable way to our guests. All knowledge is at the palm of our guest's hands.
Duve helps us enhance guest satisfaction and increase upsells.