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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority
Operating in 30 French destinations and managing over 1,600 properties, Welkeys is committed to delivering exceptional experiences to travelers worldwide.
Efficient Communication: Welkeys sought to manage the 50-60 daily guest messages efficiently, ensuring timely and appropriate responses.
Message Prioritization: The team wanted to shift from a bottom-up approach in their inbox to a priority-first method, addressing urgent messages promptly.
Faster Responses: To uphold their promise of efficient guest service, Welkeys aimed to reduce response times, especially for urgent inquiries.
Innovators Mentioned
Customer Experience Manager
Welkeys
"DuveAI has been instrumental in enhancing our guest experience. It helps us respond promptly and effectively when our clients need us the most. The tool's ability to raise urgent conversations to our attention at the right moment has improved our response times and operational efficiency."
Dorottya Debreceni
Customer Experience Manager
"DuveAI has been instrumental in enhancing our guest experience. It helps us respond promptly and effectively when our clients need us the most. The tool's ability to raise urgent conversations to our attention at the right moment has improved our response times and operational efficiency."
Customer Experience Manager Dorottya Debreceni said, about their decision: "We find DuveAI to be an invaluable asset for our business. We continually strive to provide as much feedback as possible to Duve, as we recognize that our insights contribute to the ongoing improvement of this tool."
SmartPriority's capability to highlight urgent matters, like immediate guest complaints, enabled Welkeys to address critical issues promptly, optimizing resource allocation.
With SmartPriority, Welkeys adopted a priority-first approach, ensuring high-priority conversations were addressed first, enhancing organizational efficiency.
Within a month of implementing SmartPriority, Welkeys achieved a 20% improvement in response times, positively impacting guest satisfaction.
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