Top 3 Core Objectives:
Zafiro’s goal was to provide a seamless digital guest experience, where guests could ask for room service, amenities, spa services, or book tables from their smartphones, all from one app; keeping all hotel information accessible in the same way.
Digitize their service offering:
Make all hotel services digital, including room service, amenities, reservations for restaurants and spas, and hotel shows. All of this should be available on the customers' smartphones.
Streamline their operations:
Zafiro hoteles aimed to reduce waiting times in communication with their guests, as well as in providing food and beverage services.
More control and sustainability:
A focus on controlling its daily routines, particularly in restaurants, was a priority for Zafiro. It also aimed to reduce its paper consumption in daily operations.