OPERATIONS

Pousada da Praia de Caraíva resolved overbookings and reached 90% occupancy with Cloudbeds

Verified case study Hotel Tech Report has reached out to hoteliers at Pousada da Praia de Caraíva to verify this case study.
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Just a short stroll from the beach, Pousada da Praia de Caraíva is located in the coastal city of Porto Seguro in Bahia, Brazil. With its 11 cozy suites, it is a prime spot for those looking for relaxation in the midst of a beautiful and vibrant city.
Why it matters: Paulo Munarin, the property’s co-owner and manager since 2015, saw the need and opportunity to improve the performance of his growing business with reliable hospitality management software.
  • After a year-long search for a solution, Paulo was impressed by Cloudbed's user-friendly and intuitive interface. When comparing it against other software options in the market, Cloudbeds stood out as the best choice with better cost-benefit.

Top 3 Core Objectives: When doing his research, Paulo sought out technology that would provide data for relevant business analysis and support daily operations. He wanted a modern, cloud-based, and easy-to-use system that also offered fast customer support.
  • Better operational efficiency: Cloudbeds' modern hospitality management system allowed Pousada da Praia de Caraíva to keep up with a growing number of customers and staff.

  • Elimination of overbookings: Cloudbeds' reliable channel manager eliminated the risk of overbookings and helped in enhancing customer satisfaction.

  • Fast customer support: Cloudbeds’ support and sales team were there to answer questions promptly through every phase of the process.

Cloudbeds

More new channels. More new guests.

Innovators Mentioned

Cloudbeds
Paulo Munarin
Hotel Tech Report reached out to Paulo Munarin who verified this case study.

Co-owner

Pousada da Praia de Caraíva

"We saw our business grow and achieve a 90% occupancy rate through Cloudbeds’ reports. Now, I check the reports daily and it’s the end of guesswork."

Paulo Munarin

Co-owner

👍 Co-owner Paulo Munarin said that he needed something simple, easy-to-use, and that was where Cloudbeds impressed him.:
  • "We saw our business grow and achieve a 90% occupancy rate through Cloudbeds’ reports. Now, I check the reports daily and it’s the end of guesswork."

⚖️ The selection process: During their research process, Paulo Munarin evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:
  • Co-owner Paulo Munarin said, about their decision: "For a small pousada like ours, Cloudbeds is one of the best systems that I found."

📈 The results: After switching to Cloudbeds, Pousada Da Praia went from being managed using spreadsheets and having frequent overbookings to having all their operations be more professional, efficient, and reliable.
  • 90% occupancy rate during low season: Through reports available on the Cloudbeds Platform, Paulo noticed the occupancy rates of Pousada da Praia de Caraíva were about 80% in 2021 and reached 90% in August, a month considered low season at Caraíva.

  • Channel diversification: Pousada Da Praia de Caraíva is now connected to five OTAs. Since the Cloudbeds platform keeps their room inventory and availability updated in real-time on all connected distribution channels, there is no fear of overbookings.

  • Word-of-mouth success: Pousada da Praia was the first property in Caraíva to use a cloud-based system, and now there are more than five businesses in the area that also use Cloudbeds.

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