Hotel in Jahorina Manages Hotel Operations Seamlessly with a Mobile App

OPERATIONS

The Rajska Aparthotel is located on Jahorina, in the Rajska Valley, at 1640 meters. According to many, it is the most beautiful mountain and is located directly on the Prača ski slope. The hotel is the perfect place for winter magic enthusiasts, whether for group, individual, or family trips. During the summer days, guests can enjoy countless mountain activities in nature, including quad biking, outdoor games, team-building events, and many other activities.

Why it matters: Managing and monitoring multiple properties and activities requires constant presence and oversight of every aspect of operations. Owner Nikola needed a solution that he could carry with him to any location at any time. The app proved to be the perfect solution for him, as it allows him to track and oversee all hotel operations directly from his mobile phone. Besides the main reception system used by hotel staff, the manager can easily monitor their performance and obtain comprehensive reports through the mobile application.

OTA Sync app is a seamless solution for owners and managers who are constantly on the move. It is connected to the PMS system, making it easy to monitor and oversee operations from any location. The app is compatible with both iOS and Android users and is available on the Play and Apple stores.

Top 3 Core Objectives: The team needs a unified solution that will streamline their daily activities and achieve the best possible results.

Complete control: All reservations, prices, reports, and data in one intuitive and interactive solution are available in just a few clicks.
Save time: Managing and controlling business operations not only simplifies work but also saves them considerable time, enabling them to focus on other aspects of the business.
Increase direct booking: Since the hotel is relatively new, they wanted to increase direct bookings and enhance brand visibility as much as possible. Direct bookings not only avoid commissions unlike OTA channels but also enable direct engagement with guests, which is crucial for this hotel. Utilizing advanced technological tools and mobile app makes the booking process significantly easier, making it quicker and more efficient for all parties involved.

Innovators Mentioned

Hotel Rajska

OTA Sync

Nikola Samardzija

Owner

Hotel Rajska

"The app has saved us a lot of time, it's very easy to monitor and use, providing comprehensive control and access to all reports in just a few clicks. Additionally, our staff quickly adapted, conducting all their daily operations seamlessly through the OTA Sync reception system."

Nikola Samardzija

Owner

👍 Owner Nikola Samardzija said that I particularly appreciate that the company is inclined towards continuous improvements and introducing new functionalities.:

"The app has saved us a lot of time, it's very easy to monitor and use, providing comprehensive control and access to all reports in just a few clicks. Additionally, our staff quickly adapted, conducting all their daily operations seamlessly through the OTA Sync reception system."

⚖️ The selection process: During their research process, Nikola Samardzija evaluated OTA Sync's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that OTA Sync was the best fit solution:

Owner Nikola Samardzija said, about their decision: "We chose OTA Sync software because it is simple and easy to use, and it is the only comprehensive solution available on our market. Our revenue increased up to 30%."

📈 The results: Transitioning to cloud OTA Sync software and automating operations, the hotel has achieved an increase in direct bookings, efficiency, and overall productivity.

Using OTA Sync software, the team has achieved a 73% increase in overall productivity compared to the period when they were not using the software.
In addition to the mobile application, a notable enhancement is the SPA & Wellness module, which has enabled the hotel to offer high-quality services to guests. Managing appointments and overseeing spa reservations during the winter season has significantly streamlined operations during peak times.
The focus on guest communication and personalized services during guest stays has led to an increase in guest satisfaction and loyalty.