OPERATIONS

Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Verified case study Hotel Tech Report has reached out to hoteliers at Olive House Apartments to verify this case study.
Tucked away on the coast of the Adriatic sea, the Olive House Apartments sit on the Croatian island of Pag. This property is situated in the sleepy town of Šimuni, a popular destination for campers and those looking for a quieter escape. Guest experience is at the forefront of all operations at the apartments and ensuring visitors have a seamless stay is of the highest priority. The channel manager gives the power over to the hotelier when it comes to maximising occupancy and enables a property to showcase their available rooms on over 300 online travel agents.
Why it matters: As all hoteliers know, guest experience is composed of many factors, and it can be difficult to keep track of them all. Owner, Jacqueline Walter, shares what this means to Olive House.
  • “A great guest experience means providing our guests with excellent quality accommodation and outstanding service while offering an authentic, Mediterranean ambience.”

Top 3 Core Objectives: Overbookings and incorrect pricing against competitors are two key components that could threaten guest experience and ultimately cost revenue for any property. Because of this, Olive House chose to adopt SiteMinder’s online booking engine and channel manager to prevent these issues from arising.
  • Increase efficiency: Hoteliers and staff don’t have time to be dealing with time consuming tasks, such as updating occupancy manually, changing pricing on each online travel agent, or researching rates of competitors. Olive House Apartments found in SiteMinder the right fit for their needs

SiteMinder

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.

Innovators Mentioned

Olive House Apartments
SiteMinder
JW
Jacqueline Walter
Hotel Tech Report reached out to Jacqueline Walter who verified this case study.

Owner

Olive House Apartments

"As mentioned by Jacqueline, efficiency is key in the daily runnings of a property. The fast-paced nature of hospitality means that when guests have a problem, it needs to be solved immediately, or it could risk jeopardising the quality of their visit. She states;"

Jacqueline Walter

Owner

👍 Owner Jacqueline Walter said that “We deliver this great experience by striving to constantly uphold high standards so that our guests may have an enjoyable experience.”:
  • "As mentioned by Jacqueline, efficiency is key in the daily runnings of a property. The fast-paced nature of hospitality means that when guests have a problem, it needs to be solved immediately, or it could risk jeopardising the quality of their visit. She states;"

⚖️ The selection process: During their research process, Jacqueline Walter evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:
  • Owner Jacqueline Walter said, about their decision: "“The support from the SiteMinder team is excellent. One does not have to wait long for a response and problems are dealt with immediately and constructively.”"

📈 The results: Jacqueline reports that any concerns surrounding overbooking have been put to rest, and she has also seen an increase in direct bookings. SiteMinder also has 24/7 support in a variety of languages, to make sure that when issues arise at a property help is at hand straight away. This is how property owners like Jacqueline are able to receive support instantly, at the press of a button.
  • Automated updates for occupancy minimising the risk of overbookings

  • Easy to use with the opportunity to change hotel rates across all OTAs in one just one click

  • Helpful insights on competitor rates that enable Oliver Apartments to make informed decisions.

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