better.tab (by Betterspace) vs. Crave Interactive Tablets (acq by HCN):
Lequel vous convient le mieux ?

Is better.tab (by Betterspace) or Crave Interactive Tablets (HCN) Better for Hotels?

better.tab by Betterspace and Crave Interactive Tablets both address the hospitality industry's push to digitize guest engagement through in-room tablets, but they diverge sharply in scope and operational focus. better.tab integrates tightly with property management systems (PMS) to enable energy management and paperless guest directories, primarily serving European boutique, airport/conference, and city center hotels focused on guest information and sustainability. Crave Interactive Tablets, by contrast, emphasize an expansive suite of guest-facing features such as room service ordering, payments, and multi-lingual support, targeting resort and luxury hotel segments globally with a strong presence in North America and Asia.

Both systems replace traditional paper directories and enhance guest communication, reducing the workload at the front desk while offering digital concierge services. However, better.tab’s distinct energy-saving controls linked to occupancy stand apart operationally, whereas Crave Interactive’s broader transactional and multilingual features cater to properties seeking a full-service guest engagement platform.

better.tab vs Crave Interactive Tablets: Which Should Your Hotel Choose?

If you manage a boutique, airport, or city center hotel in Europe prioritizing sustainability and energy cost savings, better.tab fits your needs; its 27 verified integrations and user ratings between 4.2 and 4.6 across these segments reflect strong regional adoption and satisfaction. Conversely, if you run a resort or luxury property—especially in North America or Asia—seeking comprehensive guest service capabilities including contactless ordering, payments, and multilingual support, Crave Interactive Tablets are superior, with 197 reviews averaging 4.5 overall and a user base weighted toward resorts (28%) and luxury hotels (23%). For limited-service or budget hotels, better.tab’s simpler, energy-focused approach may be more appropriate, but data is limited for smaller properties outside Europe. Crave Interactive’s broader feature set and global market presence suit larger operations aiming for omnichannel digital guest services.

Is better.tab or Crave Interactive Tablets Easier to Use?

Both better.tab and Crave Interactive Tablets score 4.5/5 in ease of use and onboarding, backed by 82 and 197 reviews respectively, indicating comparable usability. Reviewers of better.tab emphasize straightforward guest interfaces and fast content updates, with some citing minor issues in tablet speed and telephony functions. Crave Interactive users praise the intuitive, slick UX that facilitates guest interactions and staff adoption but note occasional drawbacks like the lack of sleep mode affecting guest comfort. Onboarding experiences are similarly rated, with both vendors providing prompt training and deployment support. Despite Crave’s higher review volume, the parity in scores and documented user experiences support an edge of Even.

Edge: Even.

Which Has Better Features: better.tab or Crave Interactive Tablets?

Crave Interactive Tablets offer 26 unique hotel-relevant features absent in better.tab’s platform, including room service ordering, payments via Apple Pay and Google Pay, multi-menu ordering, request management, and a hotel directory with automatic translations. These features operationally enable guests to place orders, manage bills, and communicate in multiple languages without staff intervention, significantly reducing front desk load and increasing ancillary revenue. Crave’s web-app and QR code functionalities also allow app-less guest access, enhancing flexibility.

better.tab, while lacking exclusive features, focuses on energy management automation integrated with PMS, enabling hotels to reduce heating costs based on room occupancy—a critical operational benefit not matched by Crave. However, better.tab does not offer the transactional or multilingual capabilities found in Crave.

Given the breadth and direct operational impact of Crave’s additional features, it holds a clear advantage.

Edge: Crave Interactive Tablets.

Which Has Better Customer Support: better.tab or Crave Interactive Tablets?

better.tab and Crave Interactive Tablets both rate similarly in customer support and onboarding, 4.6/5 and 4.7/5 respectively, across substantial review counts. better.tab users generally commend responsive support and quick issue resolution, though some mention delays in spare parts procurement and backend improvements. Crave Interactive’s support receives praise for efficiency and positive attitude, but a minority of reviews report poor customer service with slow responses and unresolved product feedback. The majority consensus and higher review volume favor Crave’s support as slightly more consistent.

Nonetheless, both vendors maintain strong scores with some critical voices. The edge remains Even.

Edge: Even.

Which Has More Integrations: better.tab or Crave Interactive Tablets?

better.tab supports 27 verified integrations, including Oracle Hospitality, Infor, protel, and Mews, with a focus on PMS and guest experience tools, primarily across five European countries. Crave Interactive Tablets have 17 verified integrations, overlapping on Oracle and Infor but extending uniquely to systems like Amadeus, ALICE, Quore, and PressReader, reflecting its global footprint across 22 countries.

While better.tab covers more partners by count (27 vs. 17), Crave’s integrations align with luxury and resort properties requiring broad connectivity. The 25% threshold for integration advantage is met by better.tab. Operationally, better.tab’s wider integration count supports seamless PMS connectivity for energy management and guest directories, whereas Crave’s fewer but strategic integrations support transactional and media functionalities.

Edge: better.tab.

Which Do Hoteliers Rate Higher: better.tab or Crave Interactive Tablets?

better.tab and Crave Interactive Tablets have near-identical overall ratings: 4.4/5 from 82 reviews and 4.5/5 from 197 reviews, respectively, with the last six months showing insufficient data for better.tab and four recent Crave reviews too few to assess current satisfaction. Both have likelihood to recommend rates around 89-90%. Review activity for Crave dropped 66% in recent months, suggesting potential emerging issues not yet reflected in ratings. Segment-specific ratings show Crave leading in luxury hotels (4.5/5 from 160 reviews vs. better.tab’s 4.2/5 from 11) and resorts (4.5/5 vs. 4.6/5 better.tab with fewer reviews), while better.tab excels in limited service hotels (4.6/5 from 23 reviews vs. Crave’s 4.4/5 from 15). Boutique hotel ratings are comparable (4.5 vs. 4.6).

Given larger review volume and broader segment coverage, Crave holds a slight edge but with caution due to declining recent review frequency.

Edge: Even.

How Much Do better.tab and Crave Interactive Tablets Cost?

better.tab does not publish pricing publicly and offers no trial or freemium options, creating some opacity for prospective buyers. Crave Interactive Tablets list a base price of $1,200 per unit, with no monthly fees or trials disclosed. The absence of per-room or flat monthly pricing in both products suggests capital expenditure with vendor-managed installation. Without transparent pricing from better.tab, direct cost comparison is limited, but Crave’s fixed hardware pricing provides a clearer upfront investment estimate for budgeting.

What Type of Hotel Should Use better.tab?

• Hotels that prioritize energy cost savings through automated heating control integrated with PMS.
• Boutique, airport, and city center hotels in Europe with an emphasis on sustainability and digital guest directories.
• Properties seeking a multifunctional in-room device replacing telephones, radios, and clocks with guest messaging.
• Teams needing 27 verified integrations with established European PMS and guest service platforms.
• Hotels aiming for a modern guest experience with paperless information and digital concierge services.

Not ideal if:

• Your hotel requires transactional features like room service ordering, payments, or multilingual guest communication.
• You operate in regions outside Europe where better.tab’s presence and support are limited.
• Hardware durability concerns could impact guest satisfaction, as some reviews highlight plastic parts and charging issues.
• Fast replacement of devices and spare parts is critical to operations.
• You need frequent, visible product updates and communications from the vendor, which some users find lacking.

What Type of Hotel Should Use Crave Interactive Tablets?

• Resorts and luxury hotels worldwide seeking comprehensive guest engagement with transactional capabilities.
• Properties needing multilingual support and automatic translations for diverse guest populations.
• Hotels aiming to increase ancillary revenue through in-room ordering, upselling, and contactless payments.
• Teams requiring integrations with global PMS and service platforms like Amadeus, ALICE, and Quore.
• Operators wanting a modern, intuitive guest interface complemented by responsive vendor support.

Not ideal if:

• Your property prioritizes energy management integration directly linked to room occupancy.
• Guest comfort requires sleep mode features on tablets, currently absent and noted in some reviews.
• You desire deeper customization of tablet templates beyond available options.
• Your hotel operates in regions or segments with limited Crave presence or fewer recent support activities.
• You require transparent, real-time vendor communications and maintenance responsiveness in hardware delivery.

better.tab vs Crave Interactive Tablets: The Bottom Line for Hotels

better.tab and Crave Interactive Tablets both serve the in-room tablet market but differ fundamentally in focus and feature breadth. better.tab distinguishes itself with PMS integration for energy management and paperless guest directories, serving boutique and limited-service hotels in Europe with 27 integrations and consistent segment ratings between 4.2 and 4.6. Crave Interactive Tablets offer a broader feature set with 26 unique guest-centric tools, including payments and ordering, catering to luxury and resort hotels globally, supported by 197 reviews averaging 4.5 and an extensive international footprint.

Choose better.tab if your property benefits from energy savings, sustainable digital information delivery, and integration with European PMS partners, especially for boutique or airport hotels. Its energy management and multi-entertainment functions reduce operational costs and elevate guest engagement in these contexts.

Choose Crave Interactive Tablets if your hotel requires a comprehensive guest service platform with transactional capabilities, multilingual support, and global integrations. Resorts and luxury hotels seeking to increase revenue through in-room ordering, upselling, and contactless payments will find Crave’s features operationally transformative.

Note that Crave Interactive’s review activity has dropped sharply, from an average of 11.8 reviews per six months to only 4 recently, indicating potential shifts in product or service dynamics not yet fully reflected in ratings. This contrasts with better.tab’s steady but lower review volume. Buyers should consider recent vendor responsiveness and device durability when making the final choice.