Crave Interactive Tablets (acq by HCN) vs. HCN Navigator:
Lequel vous convient le mieux ?

The Decision

Choosing the right in-room hotel tablet system is critical for elevating your guest experience and streamlining operations. Both Crave Interactive and HCN Navigator aim to meet these needs, but they serve different hotel profiles and operational priorities. Crave offers a feature-rich, well-rated platform with extensive regional presence, while HCN emphasizes voice-enabled automation with limited reviews and regional reach. Which solution aligns better with your hotel’s goals?

Is Crave Interactive or HCN Navigator Better for Hotels?

Crave Interactive stands out with over 147 recent reviews, a 4.6/5 overall rating, and a high NPS score of 8.9/5, making it the more proven choice for hoteliers seeking a mature, trusted platform. Meanwhile, HCN Navigator has no reviews or ratings and a more limited regional footprint in North America, indicating less market validation. Both serve in-room guest engagement, but Crave’s extensive feature set and positive feedback make it a clearer winner for most hotels.

Crave’s broad regional presence—spanning 22 countries—underscores its capability to support diverse hotel types globally, from luxury to resorts. HCN, with regional focus solely in North America and no recent reviews, appears less established, especially outside its home market. If you need a reliable, adaptable in-room solution with a proven track record, Crave is the safer choice. But do you prioritize a mature platform or are you open to emerging solutions like HCN?

Crave Interactive vs HCN Navigator: Which Should Your Hotel Choose?

If your hotel needs a feature-packed in-room tablet system that enhances guest experience, drives revenue, and offers comprehensive support, go with Crave. Its extensive feature list—covering guest messaging, digital menus, payments, upselling, and integrations—caters to hotels aiming for operational efficiency and elevated guest service. Crave is ideal for hotels that want a trusted, scalable platform with proven results.

Conversely, if your hotel prioritizes voice-assisted automation and self-service, especially for North American properties, HCN Navigator could fit. It’s designed for hotels that want to focus on automation, real-time assistance, and brand control through voice capabilities—though it’s less proven and has no recent reviews. If you’re aiming for a mature, multi-featured system with broad regional support, Crave is the definitive pick. But if voice control and automation are your primary drivers, HCN may be worth exploring.

Is Crave Interactive or HCN Navigator Easier to Use?

Crave’s platform scores 4.5/5 for ease of use, with users praising its intuitive interface, quick onboarding, and seamless guest interaction. Reviewers consistently highlight how guests find Crave tablets simple to navigate, enhancing overall satisfaction, and staff report smooth implementation. The onboarding process is rated 4.37/5, further emphasizing its user-friendly approach.

HCN Navigator, lacking recent review data, offers no concrete ratings or feedback on usability. Its emphasis on voice automation suggests a more complex setup that may require extensive staff training, especially since it’s less tested in diverse hotel environments. Edge: Crave, given its clear positive reviews and high usability ratings, making it more accessible for your team.

Which Has Better Features: Crave Interactive or HCN Navigator?

Crave offers 55 features exclusive to its platform, including digital directories, multi-lingual support, contactless ordering, in-room payments, upselling tools, and integrations with POS and PMS systems. These features address a wide array of guest needs and operational functions, making it a versatile solution.

HCN has no listed exclusive features aside from voice-enabled automation and in-room dining capabilities. Its limited feature set and lack of recent reviews mean it doesn’t currently compare on richness or flexibility. Crave’s extensive feature arsenal gives it a decisive edge. Edge: Crave Interactive.

Which Has Better Customer Support: Crave Interactive or HCN Navigator?

Crave’s support team scores 4.6/5, with reviewers describing their responsiveness as prompt and helpful. Testimonials highlight quick resolution of issues and effective onboarding, contributing to smooth implementation and ongoing satisfaction.

There are no recent reviews or support ratings available for HCN Navigator, making it difficult to assess its support quality. Given Crave’s proven track record and positive feedback, the edge goes to Crave for reliable, well-rated support.

Which Has More Integrations: Crave Interactive or HCN Navigator?

Crave boasts 17 verified partners, including major players like Oracle Hospitality, Interel, and Infor, offering extensive integration options. This ensures your hotel’s existing systems—POS, PMS, travel guides—can connect smoothly, reducing operational silos.

HCN has only 3 verified partners, with minimal integration options that may limit scalability. Shared integrations include Oracle Hospitality, but overall, HCN’s ecosystem is less developed. For a flexible, integrable platform, Crave leads decisively. Edge: Crave Interactive.

Which Do Hoteliers Rate Higher: Crave Interactive or HCN Navigator?

Crave’s ratings are exceptionally high across all metrics, with a 4.6/5 overall score, a 4.5/5 ease of use, and a 4.6/5 support rating, backed by 147 reviews, most recent within six months. Hotels in luxury, boutique, and resort segments consistently praise its functionality and support.

In contrast, HCN lacks recent reviews or ratings, providing no data for comparison. Based on available feedback and review volume, Crave clearly has the higher customer approval. Edge: Crave Interactive.

How Much Do Crave Interactive and HCN Navigator Cost?

Crave’s pricing starts at $1,200 for its platform, with no mention of additional implementation or monthly fees. It offers a straightforward, transparent pricing model suited for hotels seeking clear investment planning.

HCN does not publicly disclose pricing or detailed costs, suggesting a more customized or enterprise-focused model. Without specific numbers, it's difficult to compare, but Crave’s transparent pricing simplifies budgeting. Edge: Crave, for clarity and predictability.

What Type of Hotel Should Use Crave Interactive?

• Hotels that want a well-established, feature-rich in-room tablet solution.
• Properties aiming to increase guest satisfaction through digital engagement.
• Hotels seeking extensive integrations with POS, PMS, and other systems.
• Resorts, luxury hotels, boutique properties, or conference hotels looking to modernize guest interactions.
• Teams that value a proven support track record and regional presence.

Not ideal if your hotel is a very small operation with minimal tech needs or if you prefer voice automation over digital interfaces.

What Type of Hotel Should Use HCN Navigator?

• Hotels focused on automation and voice-enabled services.
• Properties that want to control branding and guest experience through in-room voice assistance.
• Hotels in North America seeking a specialized self-service solution.
• Teams looking for a customizable, automation-driven platform, possibly in large chain settings.
• Hotels that are comfortable with less proven, newer technologies and are prepared for limited peer reviews.

Not ideal if your hotel requires a broad feature set, extensive integrations, or proven support.

Crave Interactive vs HCN Navigator: The Bottom Line for Hotels

Crave is the more mature, feature-rich in-room tablet platform supported by extensive reviews, high ratings, and a proven track record. It offers a comprehensive suite of functionalities that meet diverse hotel needs, from luxury to resorts.

Choose Crave if you want a reliable, scalable, and well-supported system that enhances guest satisfaction and operational efficiency. Its broad integration options and regional reach make it suitable for hotels worldwide.

HCN Navigator, with its focus on voice automation and control, is a niche solution better suited for hotels prioritizing voice-assisted, self-service experiences specifically in North America. Given its limited reviews and market presence, it’s less advisable unless those features are your top priority.

For most hotels seeking a trusted, feature-rich in-room tablet provider, Crave remains the clear choice. But if your focus is on voice automation with minimal need for extensive features or integrations, HCN might be worth exploring further.