Crave Interactive Tablets (acq by HCN) vs. Incentient (Tablets):
Lequel vous convient le mieux ?

The Decision

Choosing between Crave Interactive and Incentient for your hotel’s in-room tablets hinges on several factors. Both aim to elevate the guest experience, streamline operations, and boost revenue, but their approaches and proven results differ significantly. Crave excels in user-friendliness, extensive features, and established market presence, while Incentient offers bespoke solutions tailored mainly to luxury venues with a focus on advertising and personalization. Which aligns better with your hotel's goals?

Is Crave Interactive or Incentient Better for Hotels?

Crave Interactive dominates in review count and recent feedback, with 147 reviews in the last six months and a stellar 4.6/5 overall rating, backed by a 92.76 HTR Score. Incentient, on the other hand, has no recent reviews or ratings, making its market confidence less clear. Crave's robust support and ease of use are reflected in its 4.5/5 UI rating and 4.6/5 customer support score, whereas Incentient’s user experience remains unverified.

Both solutions serve in-room guest engagement, but Crave’s broad feature set (55 exclusive features) supports a wide range of hotel types. Incentient, with no listed features or integrations, appears more niche and less proven at scale. Given the proven track record and recent feedback, which product aligns more with your hotel’s need for reliability and experience?

Crave Interactive vs Incentient: Which Should Your Hotel Choose?

If your hotel needs a reliable, feature-rich, easy-to-implement tablet solution with extensive partner integrations, go with Crave. Its proven effectiveness across luxury, resort, and boutique hotels—supported by the highest review count and recent positive feedback—makes it the safer choice.

If your hotel prioritizes a highly customizable, luxury-focused platform emphasizing advertising and bespoke guest experiences without immediate concern for broad feature sets or recent reviews, Incentient could be suitable. However, the lack of recent data and reviews diminishes confidence.

For most mid-to-large hotels seeking a tested, comprehensive solution, Crave’s extensive track record and continuous improvements make it the clear winner.

Is Crave Interactive or Incentient Easier to Use?

Crave’s UI scores 4.5/5, and users consistently praise its intuitive, modern interface that simplifies guest interactions. The onboarding process averages 4.37/5, with hotel staff finding it straightforward to implement, and support responsiveness at 4.6/5. Review comments highlight that guests can easily navigate the tablets, and staff find updates manageable despite some content update challenges.

Incentient offers no publicly available ratings or recent reviews that evaluate ease of use. Its bespoke nature suggests a high level of customization, but this can often translate to a steeper learning curve. Without concrete data, Crave’s clearly documented usability edge is the safer bet.

Edge: Crave Interactive

Which Has Better Features: Crave Interactive or Incentient?

Crave provides 55 exclusive features, including digital directories, multi-lingual support, room controls, contactless ordering, payment integrations, upselling, guest messaging, and more. These features support diverse guest needs and operational efficiencies, giving your team multiple avenues to enhance service and revenue.

Incentient’s platform lacks publicly listed features or integrations, making it impossible to compare feature sets directly. Its focus appears more on bespoke advertising and high-end personalization rather than a broad suite of operational tools.

Crave’s extensive feature list makes it the more versatile and complete solution for hotels seeking a comprehensive guest engagement platform.

Edge: Crave Interactive

Which Has Better Customer Support: Crave Interactive or Incentient?

Crave’s user reviews consistently praise its customer support, rating it at 4.6/5. Clients commend their responsiveness, proactive assistance, and smooth onboarding process, with comments like, “Crave’s support team is highly responsive and ensures a smooth experience for hotel staff and guests.”

Incentient, lacking recent reviews or ratings, offers no verified data on support quality. Its bespoke nature suggests dedicated account management, but without feedback, it’s impossible to gauge responsiveness or service quality.

Given the data, Crave’s well-documented support performance gives it a decisive advantage.

Edge: Crave Interactive

Which Do Hoteliers Rate Higher: Crave Interactive or Incentient?

Crave’s current reviews are recent, with 147 reviews in the last six months and a high rating of 4.6/5, including a 90% likelihood to recommend. Its property segment ratings also reflect strong satisfaction, especially among independent and boutique hotels.

Incentient has no recent reviews or ratings, leaving its customer satisfaction unverified. This absence makes it impossible to assess how hoteliers perceive its value or effectiveness.

For dependable, recent feedback, Crave’s high scores confirm it is the hotter-rated product.

Edge: Crave Interactive

How Much Do Crave Interactive and Incentient Cost?

Crave’s pricing is transparent, with a base price of $1,200 and no additional implementation or subscription fees. Its model is straightforward, making budgeting easier.

Incentient’s pricing details are unavailable, which complicates comparison. Its bespoke nature likely means customized quotes, often associated with higher costs without fixed pricing transparency.

Given the transparency and clear value from Crave, it provides better budget predictability.

What Type of Hotel Should Use Crave Interactive?

• Hotels that want a proven, feature-rich platform to boost guest satisfaction and operational efficiency.
• Hotels seeking a solution with extensive integrations, including PMS, POS, and local service providers.
• Teams that need quick deployment with strong support and ongoing updates.
• Hotels aiming to modernize guest interactions with multilingual and digital payment options.
• Not ideal if your hotel prefers highly customized, one-off solutions without a proven track record.

What Type of Hotel Should Use Incentient?

• Luxury hotels looking for a bespoke, highly personalized guest experience.
• Venues prioritizing advertising, high-end branding, and targeted marketing campaigns.
• Hotels with dedicated resources to implement and manage a customized platform.
• Teams that want a solution focused on advertising integrations and digital out-of-home display.
• Not ideal if you require a broad feature set, recent customer reviews, or proven operational support.

The Bottom Line for Hotels: Crave vs Incentient

Crave’s core strength lies in its extensive, proven feature set, broad market presence, and high hotel satisfaction scores backed by recent reviews. Its solutions are designed for hotels seeking reliable, easy-to-deploy guest engagement tools that generate measurable operational benefits.

Incentient offers a highly customized, luxury-focused platform emphasizing advertising and tailored guest experiences. However, the lack of recent reviews and publicly available feature details makes it a riskier choice for most hotels.

For most hotel operators, especially those valuing proven performance and comprehensive capabilities, Crave Interactive is the clear choice. Incentient might suit niche, high-end venues with the resources and desire to develop a bespoke experience, but it does not yet demonstrate the reliability and scale of Crave.