Crave Mobile Platform (acq by HCN) vs. Great Stay App:
Lequel vous convient le mieux ?

The Decision

Choosing between Crave Mobile Platform by Crave Interactive and Great Stay App hinges on your hotel’s specific needs. Crave’s platform is a comprehensive, feature-rich mobile guest engagement solution with a strong track record, while Great Stay App offers a simplified, communication-focused experience with minimal features. Your decision depends on whether your hotel values extensive service automation or streamlined guest communication.

Crave boasts a higher review count, recent positive feedback, and more proven integrations. Great Stay App has limited reviews and regional presence, making Crave the more reliable choice for hotels seeking a mature, supported platform.

Is Crave Interactive or Great Stay App Better for Hotels?

Crave Interactive and Great Stay App aim to enhance guest experiences but approach it differently. Crave’s platform offers a wide array of features designed to automate and facilitate in-venue services, such as digital menus, contactless ordering, Apple Pay, and NFC payments, accommodating hotels looking for robust service automation. In contrast, Great Stay App focuses on guest communication and engagement, offering features like guest profiles and mobile check-in, which are more suited for hotels emphasizing personalized communication.

Crave’s platform is web-based but also supports QR codes, making it accessible without requiring app downloads, while Great Stay App insists on app downloads, which might be a barrier for some guests. Crave’s extensive feature set and proven integrations (17 verified partners) demonstrate its maturity, whereas Great Stay App’s limited integrations suggest a more basic, communication-centric approach. Given these differences, which approach aligns better with your hotel’s operational goals and guest expectations?

Crave Interactive vs Great Stay App: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, feature-packed guest engagement platform that supports in-venue ordering, digital payments, and extensive system integrations, Crave Interactive is the clear choice. Its reviews highlight high satisfaction levels, with a 4.75/5 overall rating from 48 reviews, and a recent NPS score of 9.15/10, indicating strong guest and hotelier approval.

Conversely, if your hotel prioritizes guest communication, feedback management, and basic engagement tools without complex automation, Great Stay App might seem suitable. However, with no recent reviews, zero star ratings, and limited regional presence, it’s less tested and reliable. For hotels looking to elevate operational efficiency and guest satisfaction, Crave’s proven, feature-rich solution is the recommended pick.

Is Crave Interactive or Great Stay App Easier to Use?

Crave scores a 4.61/5 for ease of use, supported by positive reviews praising its user-friendly interface and straightforward setup. Users commend the platform’s intuitive design for both staff and guests, as well as smooth onboarding, which averages 4.57/5. Hoteliers appreciate the proactive support, with a 4.79/5 support rating, and describe Crave’s setup process as efficient and guided.

Great Stay App’s ease of use is unverified, as it has no recent reviews or user ratings. Its minimal feature set and lack of detailed feedback suggest a simpler, potentially easier system but with unproven usability at scale. Edge: Crave Interactive.

Which Has Better Features: Crave Interactive or Great Stay App?

Crave’s platform offers 16 unique features, including web-based access, QR codes, Apple Pay, digital menus, in-venue and multi-menu ordering, contactless payments, POS integration, and NFC. These enable comprehensive automation of guest services, sales, and operational workflows. Its feature set supports diverse hotel types and service models, making it versatile.

Great Stay App provides only 3 features—guest profiles, mobile check-in, and basic communication tools—limiting its scope mainly to guest engagement rather than service automation. Its feature count and capabilities are significantly lower, making Crave the superior option for hotels seeking extensive functionality. Edge: Crave Interactive.

Which Has Better Customer Support: Crave Interactive or Great Stay App?

Crave consistently receives high praise for support, with a 4.79/5 rating and reviews that laud quick, helpful responses, often resolving issues within minutes. Hoteliers describe Crave’s customer success team as proactive, accessible, and excellent at guiding through onboarding and troubleshooting.

Great Stay App’s customer support is unverified due to a lack of recent reviews and ratings. Without feedback, it’s difficult to assess support quality, making Crave’s well-documented service the safer choice. Edge: Crave Interactive.

Which Has More Integrations: Crave Interactive or Great Stay App?

Crave offers 17 verified integrations, including system partners like Interel, Book4Time, Quore, Oracle Hospitality, and Amadeus, supporting a broad ecosystem of hotel management tools. These integrations facilitate smoother operations and data flow across platforms.

Great Stay App has only 2 verified integrations, with RoomRaccoon and RUNNR.ai, limiting its ability to connect with other hotel systems. For hotels that need a connected, scalable solution, Crave’s extensive integrations provide clear advantage. Edge: Crave Interactive.

Which Do Hoteliers Rate Higher: Crave Interactive or Great Stay App?

Crave’s ratings reflect strong satisfaction, with a 4.75/5 overall score, a 93% likelihood to recommend, and a 9.15/10 NPS score. Its reviews, all recent, emphasize ease of use, excellent support, and feature richness across various hotel segments, including luxury and branded hotels.

Great Stay App’s lack of recent reviews and ratings means there’s no current data supporting user satisfaction. Its absence of feedback makes it difficult to judge, but the clear data favors Crave. Edge: Crave Interactive.

How Much Do Crave Interactive and Great Stay App Cost?

Crave Interactive’s pricing starts at $400 for the base platform, with no freemium version, monthly flat fee, or implementation charges. Its straightforward pricing model is transparent and designed for hotels ready to invest in a comprehensive system.

Great Stay App’s pricing is not publicly listed, making direct comparison impossible. Without clear pricing data, the value proposition of Crave’s transparent model stands out for hotels seeking predictable costs.

What Type of Hotel Should Use Crave Interactive?

• Hotels that want a full-featured guest engagement platform supporting in-venue ordering, digital payments, and detailed analytics.
• Hotels aiming for seamless integration with existing property management and POS systems.
• Properties that value high support standards and proven system stability.
• Hotels with medium to large guest volumes needing automation to increase efficiency.
• Hotels open to investing in a scalable, versatile platform with extensive functionalities.

Not ideal if:

• Your hotel has very limited operational complexity.
• You prioritize a simple communication tool over automation.
• You operate in a region where Crave’s regional support is limited.

What Type of Hotel Should Use Great Stay App?

• Hotels focusing on guest communication, feedback collection, and basic engagement tools.
• Properties that want to improve guest experience with minimal investment.
• Hotels that prioritize app-based check-in and guest profiles.
• Smaller hotels or boutique properties with straightforward service needs.

Not ideal if:

• You require extensive automation, digital menus, or payment integrations.
• Your hotel needs a proven, mature platform with broad integrations and support.
• You operate in regions outside of Europe, where regional support may be limited.

Crave vs Great Stay App: The Bottom Line for Hotels

Crave’s platform offers a robust, feature-rich system designed to automate and streamline hotel services, with a proven track record and extensive integrations. Its wide feature set and high ratings make it suitable for properties needing comprehensive guest engagement and operational support.

Great Stay App is a simpler, communication-centered solution that may suit smaller or boutique hotels prioritizing direct guest engagement over automation. However, with limited reviews and features, it’s less suited for hotels seeking a scalable, integrated platform.

For hotels prioritizing automation, data-driven insights, and global support, Crave Interactive is the clear choice. If your hotel’s focus is on basic guest communication and check-in, and you’re in Europe, Great Stay App could suffice—but the safer, more supported option remains Crave.