Crave Mobile Platform (acq by HCN) vs. Hub OS Guest in Touch:
Lequel vous convient le mieux ?

The Decision

Choosing the right hotel guest app involves balancing features, ease of use, support, and overall value. Crave Mobile Platform by Crave Interactive offers a broad suite of functionalities aimed at enhancing guest engagement and service automation, whereas Hub OS Guest in Touch centers on streamlined communication and operational management. Your decision hinges on whether your priority is advanced guest-facing features or seamless internal communication.

Both products aim to improve guest satisfaction and operational efficiency, but their approaches differ significantly. Which aligns better with your hotel's specific needs and guest experience goals?

Is Crave Mobile Platform or Hub OS Guest in Touch Better for Hotels?

Crave Mobile Platform and Hub OS Guest in Touch both target the core goal of elevating the hotel guest experience, yet they approach this differently. Crave’s platform provides extensive capabilities for guest engagement, including mobile ordering, multilingual support, and digital menus, designed to increase ancillary revenue and guest satisfaction. In contrast, Hub OS focuses on facilitating communication between guests and staff—booking services, reporting issues, and requesting amenities—streamlining internal workflows.

Crave’s strength lies in its feature-rich environment, boasting 22 exclusive functionalities like in-venue ordering, contactless payments, and QR codes, which directly enhance guest interaction. Hub OS, with its simpler interface and focus on operational communication, offers 3 shared features but emphasizes internal process improvements over guest-facing innovations.

Are you seeking a comprehensive guest app that boosts sales and engagement, or a communication tool that improves operational flow?

Crave Interactive vs Hub OS Guest in Touch: Which Should Your Hotel Choose?

If your hotel needs a guest app that actively drives revenue through digital menus, orderings, and multilingual support, Crave Interactive is the better fit. Its robust feature set, proven in diverse regions, makes it ideal for upscale, branded, or tech-savvy properties aiming to offer a mobile-first experience. Conversely, if your focus is on enhancing internal communication, quick issue resolution, and operational oversight, Hub OS’s straightforward interface and incident management capabilities will serve you well.

Crave’s higher overall rating (4.75/5) and greater review count (48 reviews) also signal broader market acceptance. Meanwhile, Hub OS’s strength lies in its ease of use (4.87/5) and slightly higher recent review scores, making it appealing for hotels prioritizing internal efficiency.

Which type of hotel are you aiming to serve: tech-forward guests or streamlined operational teams?

Is Crave Interactive or Hub OS Guest in Touch Easier to Use?

Crave’s platform scores 4.61/5 for ease of use, with reviews praising its user-friendly interface, especially for staff managing menus and orders. Many hoteliers commend Crave’s quick onboarding process—rated 4.57/5—and its simple guest access via QR codes. Despite this, some note menu customization can be complex and sometimes requires support, which may slow initial setup.

Hub OS outperforms with a 4.87/5 usability rating, emphasizing its intuitive design and straightforward navigation. Users highlight how easy it is for all staff, including housekeeping and maintenance, to adopt the system, with minimal training required. Its quick response times and minimal technical issues reinforce this.

Edge: Hub OS.

Which Has Better Features: Crave Interactive or Hub OS Guest in Touch?

Crave’s platform offers 22 exclusive features, such as digital menus, contactless ordering, payments (Apple Pay, Google Pay, NFC), and in-venue ordering, providing comprehensive guest engagement tools. It also supports multiple languages and custom branding, making it adaptable to various hotel segments.

Hub OS provides 3 shared features focusing on communication and incident reporting, including booking services, requesting amenities, and informing staff of issues. It lacks the extensive guest-facing functionalities that Crave offers but excels in internal operational features.

Edge: Crave Interactive.

Which Has Better Customer Support: Crave Interactive or Hub OS Guest in Touch?

Crave’s customer service scores 4.79/5, with reviews emphasizing rapid, polite responses and proactive support. Hoteliers report issues are resolved quickly, often within hours, and appreciate the dedicated support team for menu adjustments and troubleshooting.

Hub OS support scores 4.74/5, with users citing its quick response times and attentive service. Although the smaller team (8 employees) may lead to occasional delays, reviews note that support is generally proactive and effective.

Edge: Crave Interactive.

Which Has More Integrations: Crave Interactive or Hub OS Guest in Touch?

Crave offers integrations with 17 verified partners, including major systems like Oracle Hospitality and Infor, and platforms such as Book4Time, Kipsu, and Amadeus, enabling hotels to connect their POS, PMS, and marketing systems seamlessly.

Hub OS supports 23 verified integrations, including popular hotel systems like Mews, Signify, and Newhotel, providing broader options for property management and revenue management platforms. It also integrates with HiJiffy and Quinta, enhancing operational versatility.

Edge: Hub OS.

Which Do Hoteliers Rate Higher: Crave Interactive or Hub OS Guest in Touch?

Crave’s overall ratings (4.75/5) and review count (48) make it the more reviewed and recent product, with a net promoter score of 9.15/10. Hotel segments such as branded and luxury hotels tend to give higher marks, rating Crave as highly customizable and effective for upselling.

Hub OS holds a 4.69/5 rating from 27 reviews, with a particularly high recent NPS score of 9.67/10, and is appreciated in resort and boutique sectors for its operational improvements.

Edge: Crave Interactive.

How Much Do Crave Interactive and Hub OS Guest in Touch Cost?

Crave’s pricing structure is straightforward, with a base price of $400.00, and no additional implementation, monthly flat, or per-room fees. There is no trial period, so hotels should evaluate the platform’s fit upfront.

Hub OS does not publicly disclose detailed pricing, but it is generally offered as a custom quote based on hotel size and needs, with no mention of additional fees or trial options.

What Type of Hotel Should Use Crave Mobile Platform?

• Hotels that aim to boost guest engagement through digital menus, contactless ordering, and multilingual support.
• Hotels seeking to increase ancillary revenue via in-venue ordering and upselling.
• Properties with a tech-savvy or luxury clientele expecting mobile-first services.
• Hotels focusing on reducing physical menus and paper waste.
• Teams that want detailed data insights for marketing and service improvement.

Not ideal if your hotel prefers minimal guest app features or lacks the infrastructure to support advanced ordering systems.

What Type of Hotel Should Use Hub OS Guest in Touch?

• Hotels prioritizing operational efficiency and internal communication.
• Properties seeking to streamline maintenance, housekeeping, and incident management.
• Hotels with a focus on improving staff collaboration and guest service speed.
• Hotels that value user-friendly interfaces suitable for all staff levels.
• Teams that want to monitor KPIs and manage tasks across departments.

Not ideal if your main goal is to provide extensive guest-facing features or digital menus.

Crave vs Hub OS: The Bottom Line for Hotels

Crave Interactive delivers a feature-rich guest app designed to drive revenue, improve service speed, and offer a customizable experience. Its broad integration options and high review volume make it a reliable choice for hotels aiming to elevate guest engagement.

Hub OS Guest in Touch excels in operational management, offering a simple, intuitive platform that enhances internal workflows and communication between departments. Its higher ease-of-use rating and focus on incident tracking make it suitable for hotels emphasizing efficiency.

If your hotel needs a comprehensive guest-facing solution, Crave is the clear winner. However, for properties seeking a reliable internal communication system, Hub OS is the better choice.

In summary, choose Crave for guest engagement, upselling, and rich features; opt for Hub OS if operational excellence and internal communication matter most. Your hotel’s specific priorities will determine the best fit—both are strong options depending on your strategic focus.