Crave Mobile Platform (acq by HCN) vs. INTELITY Guest Mobile Apps:
Lequel vous convient le mieux ?

The Decision

Choosing the right hotel guest app can significantly impact your guest experience, operational efficiency, and revenue. Crave Mobile Platform and INTELITY Guest Mobile Apps both aim to modernize your property’s digital engagement, but their approaches and strengths differ notably. Crave offers a straightforward, app-less solution with a strong focus on food ordering and simple guest communication, while INTELITY provides a comprehensive, customizable platform with extensive integrations and features. Which one aligns better with your hotel’s goals?

Is Crave Mobile Platform or INTELITY Guest Mobile Apps Better for Hotels?

Crave’s platform is built around delivering quick, easy access to hotel services via QR codes and web apps, making it suitable for hotels that prioritize a no-download, hassle-free experience. INTELITY, however, offers an app-based solution with a broader suite of features designed for hotels aiming for full digital guest journey control. Both products aim to boost guest satisfaction, but Crave’s limited feature set contrasts with INTELITY’s extensive capabilities, including mobile check-in, digital keys, and in-room controls.

Crave boasts a higher overall rating of 4.75/5 with 48 reviews—more recent customer feedback strongly supports its ease of use and support quality. INTELITY, with a 4.41/5 rating from 45 reviews, has fewer recent reviews, making its data slightly less current. Are you looking for rapid deployment with minimal guest app downloads, or a deeply integrated platform with more customization options?

Crave Interactive vs INTELITY: Which Should Your Hotel Choose?

If your hotel needs a simple, guest-friendly food ordering and service app without the fuss of app downloads, Crave is the better fit. It appeals to hotels that want to improve service speed and streamline operations with QR codes and contactless ordering, especially if your focus is on F&B and event services.

On the other hand, if your property seeks a full digital guest experience—from mobile check-in and digital keys to in-room controls and personalized messaging—INTELITY is the stronger choice. It is better suited for boutique, resort, or luxury hotels aiming to offer a seamless, branded digital journey, especially if they need robust integration with existing property systems.

For properties where guest engagement and operational integration are priorities, INTELITY’s broader feature set and higher integration count make it the preferable option. But if simplicity and quick-to-implement solutions are your goal, Crave will serve you better.

Is Crave or INTELITY Easier to Use?

Crave’s platform scores a 4.61/5 in ease of use, with users citing its straightforward QR code access and intuitive interface for both staff and guests. Customers highlight their appreciation for the setup process and the minimal training required, making staff adoption quick and easy. However, some reviews mention limited customization options, which could slow down how well it fits your hotel’s branding.

INTELITY is close behind with a 4.49/5 rating, with users praising its user-friendly interface and seamless onboarding. Its web-based content management simplifies updates, although some reviews point to occasional UI glitches and a longer learning curve during initial setup.

Edge: Crave.

Which Has Better Features: Crave or INTELITY?

Crave offers 17 unique features, including web-based access, multi-lingual support, Apple Pay, Google Pay, NFC contactless ordering, and POS integration—adding considerable value for F&B-focused venues. Its feature set emphasizes contactless, in-venue ordering and payments, great for events and casual dining environments.

INTELITY provides 10 features, such as mobile check-in, digital keys, guest messaging, in-room controls, and extensive PMS and POS integrations. It also offers highly customizable guest experiences and backend management tools suitable for larger, service-oriented hotels.

While Crave excels in contactless ordering and menu management, INTELITY’s broader system support and guest experience features give it an edge for hotels seeking comprehensive digital control.

Edge: Crave Interactive.

Which Has Better Customer Support: Crave or INTELITY?

Crave’s support scores 4.79/5, with reviews praising its quick, polite responses and proactive technical assistance. Customers often mention the team’s responsiveness as a key factor in their satisfaction, especially for troubleshooting during busy periods.

INTELITY’s support is rated slightly lower at 4.5/5, with reviews appreciating its dedicated account managers and support staff but citing occasional delays in resolving technical issues or during system implementation. Some reviewers suggest improvements in support response times and UI assistance.

Edge: Crave Interactive.

Which Has More Integrations: Crave or INTELITY?

Crave’s platform integrates with 17 verified partners, including major systems like Infor, Oracle, and Allice, but its ecosystem is smaller compared to INTELITY. Its integrations mostly focus on POS, menu systems, and event management.

INTELITY supports 56 verified partners, including industry giants like Amadeus, Oracle, and WebRezPro, with extensive PMS, POS, and hospitality-specific system integrations. Its broader partner network allows for more seamless backend operations and guest service customization.

Edge: INTELITY.

Which Do Hoteliers Rate Higher: Crave or INTELITY?

Crave’s recent reviews indicate a high satisfaction rate, with a 4.75/5 rating and 93% likelihood to recommend. Hotels in luxury, boutique, and resort segments particularly value its ease of use, support, and feature set, especially for F&B and event services.

INTELITY’s overall rating of 4.41/5 is solid but slightly lower, with reviews more common among boutique and resort hotels. Its strengths lie in customization, comprehensive features, and integrations, though some users note UI glitches and longer deployment times.

Edge: Crave Interactive.

How Much Do Crave and INTELITY Cost?

Crave’s pricing starts at $400 per property, with no mention of monthly fees, implementation costs, or trials—indicating a straightforward, possibly higher, initial investment. Its model suggests a focus on smaller or mid-sized properties looking for a quick deployment.

INTELITY offers a lower base price of $100, with no ongoing monthly or implementation fees disclosed. Its pricing suggests flexibility but could become costly with add-ons or extensive integrations, suited for larger, tech-forward properties willing to invest in full-system capabilities.

What Type of Hotel Should Use Crave?

• Hotels that prioritize quick, contactless F&B and event service solutions.
• Properties seeking simple, app-less guest engagement via QR codes.
• Venues with a high volume of food and beverage services looking for streamlined orders and payments.
• Hotels with limited IT resources needing minimal system setup.
• Establishments that want to enhance guest experience without extensive customization.

Not ideal if you need extensive guest room control, in-room entertainment, or complex system integrations—Crave’s strength is simple, service-focused solutions.

What Type of Hotel Should Use INTELITY?

• Hotels aiming for a fully integrated digital guest journey, including mobile check-in and digital keys.
• Resorts, boutique, and luxury hotels wanting extensive customization and branding.
• Properties seeking to reduce front desk workload through automation.
• Hotels with existing property management and POS systems that require seamless integration.
• Hotels interested in in-room controls, guest messaging, and tailored guest services.

Not ideal if you need a straightforward, low-cost solution focused solely on F&B or event services, as INTELITY’s broader capabilities come with higher complexity.

Crave vs INTELITY: The Bottom Line for Hotels

At its core, Crave offers a simple, reliable, and highly-rated platform that’s ideal for hotels prioritizing quick deployment and F&B enhancements. Its extensive support and app-less experience make it a top choice for venues aiming to elevate food and event services without overhauling their existing infrastructure.

INTELITY, however, is a more comprehensive platform suited for properties that want to deliver a seamless, branded digital experience across all guest touchpoints. Its ability to integrate deeply with property systems and offer extensive customization makes it the better pick for hotels investing in a full-scale, future-proof guest engagement strategy.

If ease of setup, high customer support ratings, and a focus on food and beverage are your priorities, choose Crave. If you need a broad, integrated system capable of managing the entire guest journey with extensive customization, INTELITY is the clear winner.