Crave Interactive Tablets (acq by HCN) vs. DigiValet:
Lequel vous convient le mieux ?

The Decision

Choosing the right in-room hotel tablet system hinges on your hotel’s specific needs and priorities. Crave Interactive and DigiValet both aim to elevate guest experiences and streamline operations, but they serve different market segments and offer distinct features. Your decision should be based on which platform aligns best with your property’s size, guest profile, and operational complexity.

Crave Interactive dominates with a substantial review base and recent positive feedback, making it the more reliable choice based on current data. DigiValet, with no recent reviews or verified scores, remains difficult to evaluate confidently.

Is Crave Interactive or DigiValet Better for Hotels?

Crave Interactive, with a 92.76 HT Score and 147 reviews—one of which was just in the last six months—provides a proven, well-supported solution. DigiValet, despite its global presence and luxury focus, has no recent reviews or score data, making it hard to gauge its current performance.

Both products aim to improve guest satisfaction and streamline hotel services, but Crave’s extensive features and support infrastructure give it a clear edge. DigiValet’s emphasis on high-end automation and control from iPads or smartphones appeals mainly to luxury hotels, yet the lack of updated feedback makes its actual effectiveness uncertain.

Would you prefer a proven, highly-rated platform with recent reviews or a less transparent option targeting luxury segments?

Crave Interactive vs DigiValet: Which Should Your Hotel Choose?

If your hotel needs a versatile, widely adopted digital guest engagement platform with strong support, go with Crave Interactive. Its broad feature set (55 exclusive features), high ratings, and extensive regional presence make it suitable for a variety of hotel types, from boutique to resorts.

On the other hand, if your hotel operates primarily in the luxury segment and values integrated control of in-room amenities via iPads or smartphones, DigiValet might seem appealing. But with no recent reviews and only one verified partner, its reliability and current relevance remain unconfirmed.

In summary:

• Choose Crave if you prioritize proven performance, customization, and support.
• Choose DigiValet only if your property strongly aligns with its niche, but be cautious of the lack of recent validation.

Is Crave Interactive or DigiValet Easier to Use?

Crave Interactive’s 4.5/5 ease-of-use rating, combined with a 4.37/5 onboarding score from 147 reviews, indicates a user-friendly experience for both staff and guests. Reviewers consistently mention intuitive interfaces and straightforward setup, easing staff training and guest interactions.

DigiValet offers a simple, device-agnostic control experience, especially suited for luxury hotels with tech-savvy guests. However, without recent reviews, we cannot definitively assess its current ease of use or onboarding effectiveness.

Edge: Crave Interactive.

Which Has Better Features: Crave Interactive or DigiValet?

Crave’s platform boasts 55 exclusive features, including digital menus, multi-language support, payment integrations, in-room controls, guest messaging, and upselling tools. These features are designed to cover the entire guest journey and operational needs, offering extensive customization.

DigiValet’s main strength is in-room control and automation, primarily through iPad and smartphone interfaces. Yet, it lacks the breadth of features seen in Crave’s platform, such as integrated payment options, digital marketing, or multi-lingual support.

Edge: Crave Interactive.

Which Has Better Customer Support: Crave Interactive or DigiValet?

Crave’s support is highly rated at 4.6/5, with recent positive reviews emphasizing responsiveness and effective assistance. Hotels mention that Crave’s team is diligent, often resolving issues swiftly, which minimizes operational disruptions.

DigiValet has no recent reviews to evaluate support quality. Without current feedback, we cannot confirm if its support infrastructure is as robust or responsive as Crave’s.

Edge: Crave Interactive.

Which Has More Integrations: Crave Interactive or DigiValet?

Crave offers 17 verified integrations, including notable partners like Oracle Hospitality, Kipsu, and Amadeus, covering property management, point-of-sale, and marketing tools. This extensive partner network facilitates seamless operational workflows.

DigiValet has only one verified partner, Unifocus, limiting its integration scope. For hotels seeking a connected ecosystem, Crave’s broader integration options are a significant advantage.

Edge: Crave Interactive.

Which Do Hoteliers Rate Higher: Crave Interactive or DigiValet?

Crave has a 4.6/5 overall rating, with 147 reviews from diverse hotel segments—including boutique, resorts, and independent hotels—with recent feedback confirming its reliability and guest appeal. Hotels praise its intuitive interface, support, and ability to drive revenue.

DigiValet’s lack of recent reviews or verified scores makes it impossible to compare hotel satisfaction directly. Given the data, Crave’s rating and review count overwhelmingly favor it.

Edge: Crave Interactive.

How Much Do Crave Interactive and DigiValet Cost?

Crave’s pricing starts at $1,200 per device, with no mention of ongoing fees, implying a straightforward purchase model. DigiValet’s costs are not publicly disclosed, and no trial or demo information is available, making it difficult to compare value for money.

Based on transparency and the ability to evaluate ROI, Crave’s clear pricing structure favors it for most hotels.

What Type of Hotel Should Use Crave Interactive?

• Hotels that want a proven, feature-rich guest engagement platform capable of customization.
• Hotels seeking extensive integrations with existing property systems.
• Properties aiming to enhance operational efficiency and upselling.
• Hotels in need of a platform with strong support and recent positive reviews.
• Hotels with a focus on diverse guest demographics, including international travelers needing multi-language support.

Not ideal if your hotel has a very limited budget or prefers a solution with minimal features.

Not ideal if:

• Your hotel is a small boutique with very basic needs.
• You operate in a market where local tech support is sparse.
• You prefer to develop custom in-house solutions.

What Type of Hotel Should Use DigiValet?

• Luxury hotels seeking a sleek, integrated in-room control system.
• Hotels that want to provide guests with control over lighting, climate, and entertainment from smartphones or tablets.
• Properties aiming for a high-end, tech-forward guest experience.
• Hotels targeting international guests, benefiting from DigiValet’s multi-lingual, intuitive interface.

Not ideal if your hotel needs broad feature support, extensive integrations, or proven recent performance.

Not ideal if:

• Your hotel operates in a budget segment.
• You prefer transparent, recent customer feedback.
• You require a platform with a broad partner ecosystem.

DigiValet vs Crave Interactive: The Bottom Line for Hotels

Crave Interactive offers a comprehensive, well-supported platform with extensive features, integrations, and recent positive reviews. Its broad regional presence and proven track record make it a safer choice for most hotels.

DigiValet, while focused on luxury and high-end automation, lacks recent validation and a broad feature set, making it less suitable unless your hotel is a high-end property seeking specific control features.

Choose Crave if you want a flexible, reliable, and well-reviewed platform that can grow with your hotel’s needs. Opt for DigiValet only if your property aligns with its niche, but proceed with caution due to the absence of recent feedback.

This comparison reflects current data — Crave’s extensive recent reviews and high ratings make it the clear leader for your hotel’s in-room tablet needs.