eviivo Suite™ PMS vs. SkyTouch Technology:
Lequel vous convient le mieux ?

The Decision

Choosing between eviivo Suite™ PMS and SkyTouch Technology hinges on understanding your hotel's operational needs and growth aspirations. Both products aim to streamline reservations, guest management, and distribution, but they diverge significantly in features, user experience, and market presence. If your primary goal is a system with extensive integrations and a broad user base, one product stands out; for simpler, more intuitive operations, the other may be preferable. The key question: which system aligns better with your current and future needs?

While eviivo's platform boasts more reviews and a recent review count of 20—indicating stronger data confidence—the decision should also consider the specific strengths of each product. How well do these align with your hotel's size, segment, and technological ambitions?

Is eviivo Suite™ or SkyTouch Technology Better for Hotels?

Both eviivo and SkyTouch aim to simplify hotel operations, but they differ in scope and approach. eviivo provides a comprehensive, all-in-one booking and PMS platform tailored for a wide range of accommodations, including vacation rentals and boutique hotels, with more features and a global presence. SkyTouch, on the other hand, offers a cloud-based PMS primarily used in North America, focusing on ease of use and detailed reporting but with fewer integrations.

eviivo's extensive feature set includes online check-in, guest messaging, and automated space optimization, while SkyTouch emphasizes rate management, reservations, and detailed reports. The divergence lies in their target markets: eviivo serves diverse property types worldwide, whereas SkyTouch caters mainly to North American hotels with a focus on branded and independent properties.

Your choice depends on whether you need a broad, multi-channel management system with extensive automation or a straightforward, user-friendly platform optimized for specific markets. Which of these priorities aligns better with your hotel's growth plans?

eviivo Suite™ vs SkyTouch Technology: Which Should Your Hotel Choose?

If your hotel requires a versatile platform capable of managing a variety of property types, from vacation rentals to boutique inns, eviivo is the superior choice. Its 191 reviews—more recent and with a higher overall rating of 0.93/5—show consistent satisfaction, especially around ease of use and customer support.

Conversely, if your hotel mainly operates in North America and values detailed reporting and rate management, SkyTouch’s 119 reviews, though fewer and with a slightly lower overall rating of 3.5/5, still demonstrate a strong user base. However, eviivo’s broader feature set and recent customer feedback make it the more robust option for most hoteliers.

If your priority is a proven, well-supported platform with global reach, go with eviivo. If you prefer a simple, North America-focused system, consider SkyTouch.

Is eviivo Suite™ or SkyTouch Technology Easier to Use?

eviivo scores a 4.43/5 for ease of use, with many reviews praising its straightforward reservation and management workflows. Users highlight that onboarding is smooth, and the platform's interface, despite some room for design improvements, is generally intuitive.

SkyTouch edges slightly ahead with a 4.64/5 rating, with users emphasizing its user-friendly interface and quick training times. Many note that new staff can be onboarded rapidly, and the system's cloud-based nature facilitates remote management.

Edge: SkyTouch.

Which Has Better Features: eviivo Suite™ or SkyTouch Technology?

eviivo offers 26 features exclusive to its platform, including a guest CRM, native email marketing, online check-in/out, and automated reminders—many tailored for guest engagement and operational automation. It also provides a mobile app, digital registration, and real-time status updates.

SkyTouch includes 2 unique features—guest profiles and guest CRM—but lacks many of eviivo’s automation tools and guest communication features. While it excels in rate management and detailed reporting, eviivo’s broader feature set gives it a clear advantage.

Edge: eviivo.

Which Has Better Customer Support: eviivo or SkyTouch?

eviivo’s customer support is rated 4.42/5, with reviewers praising its responsiveness and onboarding assistance. Many users mention that support staff, like Joseph and Xavier, go above and beyond to resolve issues quickly, especially during setup.

SkyTouch’s support scores slightly higher at 4.5/5, with users appreciating their professionalism. However, some reviews critique extended wait times and unresolved long-term bugs, suggesting room for improvement.

Edge: eviivo.

Which Has More Integrations: eviivo or SkyTouch?

eviivo integrates with 32 verified partners, including major OTAs like Expedia, Booking.com, and Airbnb, plus channel managers and payment processors. Its partnerships span across multiple regions, especially in Europe and North America.

SkyTouch offers 33 verified integrations, including popular partners like SiteMinder and Chargeback, primarily in North America. Shared integrations include Experience Hotel and TripAdvisor.

While SkyTouch edges slightly with more verified partners, eviivo's broader regional reach and diverse integrations support a more global management approach.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or SkyTouch?

eviivo’s review score of 87/100 is backed by 191 reviews, with recent feedback highlighting its ease of use, integration capabilities, and customer support, especially among vacation rentals and B&Bs. Hoteliers in Europe and smaller properties especially favor it, giving it a 95% likelihood to recommend.

SkyTouch’s rating of 76.7/100 stems from 119 reviews, with many North American hotels praising its rate management and reporting but criticizing bugs and limited customization. Its recent reviews are less frequent, which slightly weakens confidence in current support.

Considering review recency and volume, eviivo’s higher ratings make it the stronger choice.

Edge: eviivo.

How Much Do eviivo and SkyTouch Cost?

eviivo’s pricing starts at $700/month, with no mention of discounts, freemium options, or tiered plans, indicating a premium model. SkyTouch’s base price is $600/month, also with no free tiers or trial info.

Both products are similarly priced on a monthly basis, but eviivo’s larger feature set and global presence may justify its higher cost depending on your property size and needs.

What Type of Hotel Should Use eviivo?

• Hotels that operate multiple property types (vacation rentals, inns, boutique hotels).
• Teams looking for extensive automation and guest communication tools.
• Hotels that need integration with multiple online booking channels.
• Properties aiming for global reach and multi-currency support.
• Hotel groups wanting centralized management across diverse locations.

Not ideal if:

• Your hotel is a small, single-property operation seeking minimal tech.
• You prefer a highly customizable platform tailored to niche needs.
• Your team is limited in tech expertise or prefers simple, straightforward systems.

What Type of Hotel Should Use SkyTouch?

• Hotels primarily in North America seeking an easy-to-learn PMS.
• Branded hotels or properties with a focus on rate management and detailed reporting.
• Multi-property hotels that value remote, cloud-based access.
• Hotels with staff that need quick onboarding and minimal training.

Not ideal if:

• Your property operates in regions outside North America.
• You need extensive guest engagement tools or automation.
• You require high customization or bug-free software.

SkyTouch vs eviivo: The Bottom Line for Hotels

The core difference is eviivo’s comprehensive, multi-property platform versus SkyTouch’s focus on simplicity and rate management. eviivo’s broad feature set and extensive integrations make it suitable for diverse hotel portfolios, while SkyTouch’s ease of use appeals to North American hotels with straightforward needs.

Choose eviivo if your hotel aims for growth, automation, and global reach. Opt for SkyTouch if you prioritize quick onboarding, detailed reporting, and a familiar interface.

For most hoteliers, especially those with multiple properties or complex operations, eviivo’s higher review volume, recent feedback, and feature breadth make it the preferred choice. SkyTouch remains a solid option for North American properties seeking a simple, reliable PMS.

This comparison provides an honest, fact-based overview to support your decision. Remember to consider your hotel’s unique needs and growth plans when choosing between these two platforms.