Goguest Hotel Guest App (by Easygoband) vs. GuestSpace:
Lequel vous convient le mieux ?

The Decision

Choosing a guest app for your hotel involves evaluating how each platform enhances guest experience, streamlines operations, and fits your property’s needs. Goguest App by Easygoband and GuestSpace both aim to improve guest engagement but diverge significantly in their approach, features, and market presence. Goguest offers a more established, feature-rich solution with recent reviews and higher user ratings, making it the more reliable choice for now.

Are you looking for a platform with extensive integrations, proven performance, and robust support? Or is your priority a customizable, self-service solution with a focus on automation? Both platforms address these needs differently, and your choice depends on your hotel’s priorities.

Is Goguest or GuestSpace Better for Hotels?

Goguest by Easygoband is designed to empower hotels with a versatile guest engagement platform that controls multiple touchpoints, from in-room services to targeted promotions. GuestSpace, on the other hand, emphasizes automation through a web-based guest journey, digital keys, and upsell tools, aiming to reduce staff workload.

While Goguest scores higher on recent reviews and overall user satisfaction, GuestSpace’s focus on self-service automation appeals to properties seeking to minimize operational overhead. The decision hinges on whether you prioritize a comprehensive engagement platform or streamlined automation.

Goguest vs GuestSpace: Which Should Your Hotel Choose?

If your hotel needs a customizable, feature-rich guest app capable of integrating with multiple systems, Goguest is the better fit. Its extensive module options, detailed analytics, and high review scores from recent users make it suitable for properties seeking operational control and revenue growth.

If your hotel requires a straightforward, web-based digital guest journey focused on contactless check-in, mobile room keys, and automation, GuestSpace is more appropriate. Its ease of use and targeted upsell features cater to properties aiming to elevate guest self-service while reducing staff effort.

Is Goguest or GuestSpace Easier to Use?

Goguest scores slightly higher in ease of use, with a rating of 4.82/5 compared to GuestSpace’s 4.58/5. Guests and staff consistently praise Goguest for its intuitive interface and smooth onboarding, supported by a 4.71/5 onboarding rating and positive recent reviews. GuestSpace also receives strong marks, especially for its simple web interface, but some users note a need for easier customization.

Edge: Goguest.

Which Has Better Features: Goguest or GuestSpace?

Goguest offers a broader set of features, with 8 common functionalities shared across both platforms and no exclusive features. Its modules include hotel directories, promotions, and analytics, providing a comprehensive guest engagement experience. GuestSpace excels with 4 unique features, such as guest messaging, mobile checkout, and app download capabilities, emphasizing automation and communication.

While GuestSpace offers specific tools for messaging and mobile check-in, Goguest’s larger suite of features makes it more adaptable for diverse hotel needs.

Edge: Goguest.

Which Has Better Customer Support: Goguest or GuestSpace?

Goguest’s customer support is rated at 4.5/5, slightly higher than GuestSpace’s 4.46/5. Reviewers highlight prompt, helpful responses and smooth onboarding, with quotes emphasizing reliable assistance. GuestSpace support is also well-rated, with praise for its responsiveness, though some users wish for faster support during critical pre-opening phases.

Given the marginal difference, Goguest’s more established support infrastructure makes it marginally preferable for hotels prioritizing dependable service.

Edge: Goguest.

Which Has More Integrations: Goguest or GuestSpace?

Goguest boasts 6 verified partners, including major property management and lock systems like Oracle Hospitality, Onity, and Vingcard. GuestSpace has 4 verified partners, including familiar integrations like Goki and Stayntouch. Both platforms share Mews, but Goguest’s wider range of integrations, especially with lock brands and operational tools, provides greater flexibility.

If seamless integration with existing hotel systems is critical, Goguest’s more extensive partner network is advantageous.

Edge: Goguest.

Which Do Hoteliers Rate Higher: Goguest or GuestSpace?

Recent reviews show Goguest with a higher overall and recent rating, driven by more frequent and favorable feedback from hotels across segments. Hotels in the luxury and resort categories particularly rate Goguest higher, citing its operational ease and engagement features. GuestSpace’s reviews are fewer but consistent, emphasizing automation and guest self-service.

Considering the volume and recency of reviews, Goguest’s higher ratings reflect broader hotel satisfaction and reliability.

Edge: Goguest.

How Much Do Goguest and GuestSpace Cost?

Goguest’s pricing starts at $400 per month, with no free tier or trial, aligning with its comprehensive feature set. GuestSpace costs $600 per month, also without a trial, reflecting its focus on automation and self-service features. Both platforms’ pricing models are straightforward, but Goguest’s lower starting price offers better value for hotels seeking extensive customization.

Your decision may hinge on whether the additional features in GuestSpace justify the higher cost for your property.

What Type of Hotel Should Use Goguest?

• Hotels that require a versatile, multi-functional guest engagement platform capable of handling in-room services, promotions, and analytics.
• Properties seeking to improve operational control with customizable modules.
• Resorts and branded hotels aiming for a comprehensive guest experience.
• Hotels with existing system integrations that need a flexible, scalable solution.
• Teams that prioritize detailed reporting and data-driven decision-making.

Not ideal if your hotel prefers a simple, web-based automation tool without extensive customization or integration needs.

What Type of Hotel Should Use GuestSpace?

• Hotels looking to automate check-in and check-out processes fully online.
• Properties prioritizing self-service features like digital keys and upsell tools.
• Hotels seeking to lower staffing costs and streamline front desk operations.
• Properties with a tech-savvy guest base expecting quick, contactless service.
• Teams focused on increasing revenue through targeted upselling and in-stay payments.

Not ideal if you need a platform with broad engagement modules, detailed analytics, or advanced customization capabilities.

Goguest vs GuestSpace: The Bottom Line for Hotels

Goguest by Easygoband is a feature-rich, well-rated platform with extensive integrations, making it suitable for mid-to-large hotels aiming for operational control and revenue growth. Its recent reviews and high satisfaction scores demonstrate a proven track record of reliable performance and support.

GuestSpace excels in automating the guest journey with a focus on self-service features, ideal for properties seeking to reduce staff workload and enhance contactless experiences. Its simpler interface and upsell tools serve smaller hotels or those early in digital transformation.

If your hotel demands a comprehensive, adaptable system with proven support, Goguest is the clear choice. For properties prioritizing automation, self-service, and straightforward implementation, GuestSpace remains a strong option.