Mews PMS vs. Zavia ERP:
Lequel vous convient le mieux ?

The Decision

You're evaluating two property management systems: Mews PMS by Mews and Zavia ERP by Zavia ERP. Both aim to streamline hotel operations but approach the problem differently. Mews, with its extensive global presence and a large user base, offers a broad feature set and a proven track record. Zavia ERP, by contrast, is tailored for smaller and mid-sized hotels in Latin America, emphasizing affordability and localized support. Which system fits your hotel’s specific needs better?

Mews’s strengths lie in its depth of features, broad integrations, and user satisfaction, supported by over 750 recent reviews. Zavia ERP’s niche focus and competitive pricing appeal more to smaller hotels in Latin America. Can Zavia meet your operational complexity, or does Mews’s scale and robustness provide the security you need?

Is Mews PMS or Zavia ERP Better for Hotels?

Mews and Zavia ERP both serve hotel operations but differ markedly in their approach and market focus. Mews addresses a diverse range of hotel types — from boutique to large chains — with a cloud-native platform that emphasizes automation, integrations, and guest experience. Zavia ERP primarily targets smaller hotels and boutique properties in Latin America, offering a simplified, localized solution.

While Mews supports multi-property management, extensive third-party integrations, and automation, Zavia focuses on core reservation management, real-time rate sync with over 40 agencies, and website creation without programming. Do you need a flexible, globally proven system, or a straightforward tool built for your regional market?

Mews vs Zavia ERP: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich platform with integrations to support complex operations, go with Mews. Its vast ecosystem of over 1,000 integrations, high user ratings (4.62/5 from 758 reviews), and recent positive feedback make it the clear choice for hotels aiming to grow and innovate.

If your hotel is smaller, operates mainly within Latin America, and prioritizes cost-effective control over operations, Zavia ERP is appropriate. At a significantly lower base price ($300 vs $900), it offers reservation management, real-time OTA rate sync, and native website creation, ideal for hotels under 200 rooms seeking simplicity.

Is Mews or Zavia ERP Easier to Use?

Mews’s interface consistently earns a 4.7/5 user rating, praised for its modern, intuitive design and ease of onboarding, even for staff unfamiliar with PMS technology. Its cloud platform allows remote management, and many reviews highlight its straightforward setup and minimal training needs.

Zavia ERP’s user experience is less documented, but its localized design and support indicate a focus on usability for smaller hotels in Latin America. However, lacking extensive review data, it’s presumed less feature-heavy and might require more hands-on training for regional staff.

Edge: Mews.

Which Has Better Features: Mews or Zavia ERP?

Mews offers 51 core features, including multi-lingual, multi-currency support, guest CRM, integrated CRS, automated reminders, and SOC2 compliance — all absent in Zavia. Its unique features enable complex revenue management, automation, and guest personalization, making it suitable for a variety of hotel types.

Zavia provides essential reservation management, OTA rate synchronization, and website creation, but lacks advanced features like guest CRM or automation tools. If your hotel demands sophisticated operations, Mews’s broader feature set is the clear leader.

Edge: Mews.

Which Has Better Customer Support: Mews or Zavia ERP?

Mews’s customer support is rated 4.27/5, with recent reviews praising its responsiveness and proactive problem-solving. Hoteliers mention that support teams are helpful, though some note occasional bugs, which are swiftly addressed.

Zavia ERP, with no available review data, likely offers localized support tailored to Latin American markets, but the lack of widespread feedback means you cannot confidently assess response quality or resolution speed.

Edge: Mews.

Which Has More Integrations: Mews or Zavia ERP?

Mews boasts over 336 verified partners, including top channel managers, POS systems, and revenue tools, supporting extensive customization. Shared integrations with platforms like Stripe, SiteMinder, and Profitroom make Mews highly adaptable.

Zavia ERP has only 5 verified partners, mainly focusing on booking engines and payment gateways, limiting integration options. For hotels needing a flexible, connected tech environment, Mews’s ecosystem is unmatched.

Edge: Mews.

Which Do Hoteliers Rate Higher: Mews or Zavia ERP?

Mews’s overall rating of 4.62/5 from 758 reviews indicates strong, recent positive feedback, especially from boutique, independent, and city-center hotels. Hotels of various sizes in North America, Europe, and Asia Pacific rate it highly, with many praising its ease of use and automation.

Zavia ERP has no available ratings or recent reviews, making it impossible to assess user satisfaction confidently. Given the volume and recency of Mews reviews, it’s the more trusted option by hoteliers.

Edge: Mews.

How Much Do Mews and Zavia ERP Cost?

Mews charges a base price of $900 per month with no trial or implementation fees, positioning it as a premium solution. Zavia ERP’s base price is $300 per month, with no mention of additional costs, appealing to hotels with limited budgets.

Your choice depends on your operational needs versus your budget. If you need extensive features and integrations, the higher cost of Mews is justified; for smaller hotels, Zavia offers a cheaper entry point.

What Type of Hotel Should Use Mews?

• Hotels that aim to scale across multiple properties and regions.
• Teams seeking automation of reservations, billing, and guest communication.
• Hotels that need extensive integrations with third-party systems.
• Properties that value real-time data, dynamic pricing, and revenue management.
• Hotels with a focus on guest experience, contactless check-in, and personalized services.

Not ideal if your hotel:

• Has fewer than 50 rooms and minimal operational complexity.
• Operates solely within a regional market with no plans for growth.
• Prefers a very low-cost, simplified reservation system without integrations.

What Type of Hotel Should Use Zavia ERP?

• Small to medium hotels in Latin America seeking a localized solution.
• Hotels that prioritize cost-effective reservation management and OTA sync.
• Properties that want to create and manage their website without programming.
• Hotels that need to process payments via popular regional gateways like Openpay or Conekta.
• Hotels aiming for rapid setup and straightforward operations.

Not ideal if your hotel:

• Requires extensive automation, integrations, or multi-property management.
• Operates in markets outside Latin America.
• Needs advanced guest relationship management features.

Mews vs Zavia ERP: The Bottom Line for Hotels

Mews’s larger ecosystem, proven track record, and high user ratings make it the superior choice for hotels seeking a comprehensive, scalable property management platform. Its extensive features support complex operations, automation, and guest experience improvements, making it suitable for most mid-sized and larger properties.

Zavia ERP, with its lower price point and regional focus, is ideal for small hotels in Latin America aiming for basic reservation management and OTA integration without the need for advanced features. It’s best suited for properties with less operational complexity.

Choose Mews if your hotel plans to expand, needs extensive integrations, or values proven global support. Opt for Zavia if you want an affordable, straightforward system embedded in your regional market landscape.