The One Hostel uses the Cloudbeds API to seamlessly boost revenue and the guest experience

GUEST EXPERIENCE

Among the bustling streets and centuries-old architecture of Hanoi, Vietnam lies The One Hostel – the city’s premier smart-tech hostel.

Why it matters: Boasting 204 comfortable beds, a rooftop swimming pool and tiki bar, and cashless payments made possible through NFC-tagged wristbands, The One Hostel is the perfect place for the modern, tech-savvy backpacker who wants greater comfort and convenience.

With collective experience in tourism, hotels, tour desks, and food and beverage – and a pioneering vision of how the hostel experience could be – the team at The One Hostel wanted a property management system that they could test and fine-tune to suit their evolving needs and those of their guests.

Top 3 Core Objectives: The One Hostel wanted a technology partner with easy integration capabilities that matched their drive for hospitality innovation and could help them organize and streamline the property’s operations

Seamless connectivity: The team at the One Hostel wanted a solution that gave them the flexibility to test and fine-tune according to their evolving needs.
Easy to train on: With the importance that The One Hostel places on creating a fun, social atmosphere, the team wanted a solution that was easy enough to use that they could hire enthusiastic staff even if they were inexperienced in working with a PMS.
Streamlined operations: The team wanted a solution that could seamlessly tie everything together and simplify day-to-day operations.

Innovators Mentioned

Cloudbeds

Daniel Fillion

General Manager

The One Hostel

"Hosteling simplified. I just can't imagine doing this job without really good software to help me organize and automate. With the API integration between Cloudbeds and Logistech our hostel is at the forefront, Hanoi's first smart hostel."

Daniel Fillion

General Manager

👍 General Manager Daniel Fillion said that when asked what makes him recommend Cloudbeds to other properties, he replies:

"Hosteling simplified. I just can't imagine doing this job without really good software to help me organize and automate. With the API integration between Cloudbeds and Logistech our hostel is at the forefront, Hanoi's first smart hostel."

⚖️ The selection process: During their research process, Daniel Fillion evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

General Manager Daniel Fillion said, about their decision: "Everything is synced to Cloudbeds, so at the end, we just print out the Cloudbeds folio for the guest, and that's their room charge, their laundry bill, their food and drinks, and even tour charges."

📈 The results: Helping to boost revenue and the guest experience, the Cloudbeds API has proven incredibly useful in catering to the unique needs and innovation of The One Hostel.

Seamless API integration with their custom POS solution
Seamless payments ensure a better guest experience and increased revenue
User-friendly platform helps train new and inexperienced staff

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