Pullman Paris Montparnasse: The digital guest directory as a 360° communication platform

GUEST EXPERIENCE

The digital guest directory better.guest by Betterspace serves as a 360° communication platform at the Pullman Paris Montparnasse and as such the digital assistant digitizes processes, relieves the staff and perfects the guest communication at the hotel.

Why it matters: The creation of modern digital processes played a major role during the hotel's renovation, aiming for more sustainable development and more climate and environmental protection. In addition, the improvement of guest communication was a focus here.

The solution was quickly found. With numerous integrations of external apps, features and services, the digital guest directory better.guest is expected to delight the four-star hotel’s guests as an all-rounder and modern communication platform and at the same time ensure modern processes.

Top 3 Core Objectives: At Pullman Paris Montparnasse they were looking for ways to optimize processes and at the same time offer more services for their hotel guests.

New telephone solution: The tablets are not just digital information folders but are also used as cost-saving telephones
No more paper: To relieve the staff from updating printed information and make sure guests always have up-to-date information, the hotel decided to save paper and remove printed media from guest rooms
Modern communication: The hotel wanted guests to have up-to-date information, a way to book hotel services digitally or order breakfast without leaving a note on the door.

"In the past, guests had to put notes on the door if they wanted to order breakfast in their room the next morning. Then a member of staff had to collect the slips at night and then transfer everything into our system. It was an incredible amount of work for a simple breakfast order and it cost a lot of time. Today, guests order breakfast easily and conveniently via tablet. The order is immediately in the PMS system, no one has to manually fill out data anymore. This saves a lot of time and at the same time the error rate drops to zero."

Damien BENHAIM

FOM

Innovators Mentioned

Pullman Paris Montparnasse

Betterspace GmbH

Damien BENHAIM

FOM

Pullman Paris Montparnasse

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👍 FOM Damien BENHAIM said that The connection to the PMS system simplifies processes in the hotel, like ordering breakfast.:

"In the past, guests had to put notes on the door if they wanted to order breakfast in their room the next morning. Then a member of staff had to collect the slips at night and then transfer everything into our system. It was an incredible amount of work for a simple breakfast order and it cost a lot of time. Today, guests order breakfast easily and conveniently via tablet. The order is immediately in the PMS system, no one has to manually fill out data anymore. This saves a lot of time and at the same time the error rate drops to zero."

⚖️ The selection process: During their research process, Damien BENHAIM evaluated Betterspace GmbH's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Betterspace GmbH was the best fit solution:

FOM Damien BENHAIM said, about their decision: "The digital guest directory better.guest from Betterspace helps us to create new and agile processes in the hotel, which also drive sustainability forward."

📈 The results: The digital guest directory on elegant in-room tablets bundles numerous services for hotel guests. Through the integration of the hotel’s own digital concierge service, a booking tool, an all-you-can-read service offering digital magazines and newspapers, and other external providers, the digital guest directory has become an absolute multi-entertainment tool for hotel guests.

Digital guest directory instead of expensive room telephones: The tablets replace not only the analogue guest information folder but also telephones in the hotel room and the remote control,
Printed information is not needed anymore: Guests have all important information about the hotel, restaurant and surroundings digitally available.
Modern communication with hotel guests: E.g. the connection to the PMS system enables the team to greet guests with a personal message on the in-room tablet.

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