The Derby London City Earns £15,233 in In-Room Dining and Saves £9,952 on Housekeeping with SuitePad

GUEST EXPERIENCE

The Derby London City, a 234-room Curio Collection by Hilton hotel in London's Square Mile, launched SuitePad in every room when it opened in 2026. In its first three months, guests placed 1,490 orders worth £15,233 from the room and skipped 1,244 cleanings, saving the hotel £9,952.

Why it matters: It shows that one in-room device can grow revenue and cut costs at the same time, with no extra staff and no added work for the team.

SuitePad replaces the room phone and printed menus with an in-room device. At The Derby, guests use it to order room service day and night, book breakfast, late checkout and other services, and skip a cleaning through the Green Option.

Top 3 Core Objectives: The Derby wanted to make ordering from the room effortless, take pressure off housekeeping, and offer a smooth digital guest experience from opening day.

Make In-room Dining Easy:: Phone calls and printed menus add friction at the moment a guest is ready to order. The hotel wanted the full menu and prices one tap away.
Reduce Housekeeping Pressure: Give guests a simple way to waive cleanings they don't need, framed as a sustainability choice rather than cost-cutting.
Seamless Guest Experience: As a new hotel, The Derby wanted everything guests need in one place from day one.

Innovators Mentioned

The Derby London City, Curio Collection by Hilton

SuitePad

William Hunter

General Manager

The Derby London City, Curio Collection by Hilton

"The Green Stay option has been a natural extension of that, giving guests an easy and meaningful way to engage with our sustainability efforts during their stay."

William Hunter

General Manager

👍 General Manager William Hunter said that General Manager William Hunter said the Green Option gave guests a simple way to take part in the hotel's sustainability efforts::

"The Green Stay option has been a natural extension of that, giving guests an easy and meaningful way to engage with our sustainability efforts during their stay."

⚖️ The selection process: During their research process, William Hunter evaluated SuitePad's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SuitePad was the best fit solution:

General Manager William Hunter said, about their decision: "From the moment we opened our doors, SuitePad has been part of the guest experience at The Derby London City. Everything they need is in one place, from ordering room service to submitting requests, making their stay more seamless and enjoyable from day one."

📈 The results: In one season, the same device brought in new dining and service revenue and cut housekeeping costs, a combined impact of more than £25,000.

£15,233 in in-room dining and service revenue from 1,490 orders, all placed directly from the room
£9,952 saved in housekeeping costs from 1,244 skipped cleanings
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