How Digital Tipping Decreases Staff Turnover by 75% at Linchris

OPERATIONS

Facing high housekeeping turnover, Linchris Hotels turned to Canary’s Digital Tipping to improve retention, boost morale, and reward staff across its portfolio — including at Hotel 1620 Plymouth Harbor in Plymouth, MA.

Why it matters: With staffing shortages plaguing hospitality, fair and frictionless tipping helps hotels retain valued employees.

Canary’s Digital Tipping enables guests to leave cashless tips for staff, creating a consistent revenue stream and stronger job satisfaction.

Top 3 Core Objectives: Linchris Hotels needed a reliable, scalable way to support staff and reduce costly turnover.

Reduce Turnover: Lower housekeeping attrition rates through a transparent, easy-to-use digital tipping system.
Boost Staff Morale: Provide staff with a tangible way to earn more income directly from guests.
Simplify Technology: Consolidate multiple guest management tools into one integrated platform.

Innovators Mentioned

Linchris Hotel Corporation

Canary Technologies

Tom Anderson

General Manager

Linchris Hotel Corporation

"Since launching Digital Tipping two years ago, we only lost five housekeepers total. For comparison, in the previous two years, I hired up to 20 housekeepers."

Tom Anderson

General Manager

👍 General Manager Tom Anderson said that there's been a dramatic reduction in housekeeping turnover:

"Since launching Digital Tipping two years ago, we only lost five housekeepers total. For comparison, in the previous two years, I hired up to 20 housekeepers."

⚖️ The selection process: During their research process, Tom Anderson evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Tom Anderson said, about their decision: "Without Digital Tipping, it wouldn’t be unusual to spend $20K a year on housekeeping training alone. But with fewer new hires over the past two years, those costs have been significantly lower, between $5K–$10K a year."

📈 The results: With Canary, Linchris Hotels reduced housekeeping turnover by 75% and generated over $100,000 in digital tips across its portfolio.

$100,000+ in digital tips earned across 30+ properties.
75% decrease in housekeeping turnover at Hotel 1620 Plymouth Harbor.
Improved morale and job satisfaction, saving thousands in recruitment and training costs.

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