K/S Atlantic Hotels Lowers Payment Costs and Simplifies Operations with Stayntouch Pay

OPERATIONS

K/S Atlantic Hotels moved to Stayntouch Pay to lower credit card fees, reduce payment complexity and give its four hotels a more reliable way to manage payments and get support when issues arise.

Why it matters: For hotels operating 24/7, payment issues can quickly become operational issues. K/S Atlantic Hotels needed to move away from a fragmented setup with multiple providers, rising fees and unclear support ownership.

K/S Atlantic Hotels uses Stayntouch Pay across four hotels in Denmark totaling 457 rooms, along with restaurants and meeting facilities. Integrated with Stayntouch PMS, the payment platform gives hotel and accounting teams one place to manage payment information, refunds, reporting and reconciliation.

Top 3 Core Objectives: K/S Atlantic Hotels wanted a payment solution that would lower costs while making payments easier to manage across its hotel operation. The team was looking to:

Lower Payment Costs: Reduce rising credit card fees and move to a more cost-effective payment solution without sacrificing operational reliability or support.
Simplify Payment Operations: Replace a complex setup involving multiple providers and third-party platforms with a more straightforward way for hotel and accounting teams to manage payments.
Improve Payment Reliability: Give hotel teams a clear point of contact for payment issues and reliable support that matches the needs of a 24/7 hotel operation.

Innovators Mentioned

K/S Atlantic Hotels

Stayntouch

Lotte Morre

Driftsdirektør/COO

K/S Atlantic Hotels

"SNT Pay has given us exactly what we were looking for: a simpler and more cost-effective payment solution, backed by incredibly responsive support. It's the best operational decisions we have made."

Lotte Morre

Driftsdirektør/COO

👍 Driftsdirektør/COO Lotte Morre said that When asked to describe the impact Stayntouch Pay has had on the hotel operation:

"SNT Pay has given us exactly what we were looking for: a simpler and more cost-effective payment solution, backed by incredibly responsive support. It's the best operational decisions we have made."

⚖️ The selection process: During their research process, Lotte Morre evaluated Stayntouch's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Stayntouch was the best fit solution:

Driftsdirektør/COO Lotte Morre said, about their decision: "The integration with SNT PMS made SNT Pay a very natural choice, and the combination of integration, lower credit card fees and Stayntouch eminent support made the choice very easy. Stayntouch provides extremely high operational safety with no operational disruptions whatsoever! I can honestly say that we could not have chosen a better partner."

📈 The results: Since moving to Stayntouch Pay, K/S Atlantic Hotels has lowered credit card fees, reduced manual payment work and simplified reconciliation across its four properties. The team has also gained a clearer support structure and has gone more than three years without payment downtime.

Reduced credit card fees, achieving one of the hotel group’s original objectives. Lowered the overall cost associated with payment processing. Combined lower fees with a payment solution integrated directly with Stayntouch PMS.
Reduced manual work through the integration between Stayntouch Pay and Stayntouch PMS. Simplified payment handling and reconciliation. Saved staff time and hours through a simpler payment structure and setup. Gave the accounting team direct access to payment information, refunds, reporting and statistics through the Stayntouch Pay portal.
Established clear ownership for payment support instead of navigating multiple providers. Eliminated lengthy forms and multi-day waits when the team needs assistance. Experienced more than three years without payment downtime. Gained a payment partner the hotel group describes as responsive, trustworthy and easy to work with.