Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
Popular in Operations
Popular in Revenue Management
Popular in Marketing
Popular in Guest Experience
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
GuestEQ
4.8 (28 REVIEWS)
Ranked 16 (out of 74) in Guest Messaging Software
A simple, contactless text messaging platform to personalize guest engagement and streamline hotel operations.
97% recommended by 14 hotels
Bell - AI powered product analyst
I analyzed all of GuestEQ’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like GuestEQ for its exceptional guest text messaging functionality that allows direct, real-time communication with their guests, which is especially appreciated during the COVID-19 pandemic. The tool enhances operational efficiency through seamless inter-department communication and task management, leading to improved guest experiences and operational streamlining. Specific features noted include contactless service requests, collaborative task lists, and easy guest interaction history tracking. Suggestions for improvements include enhanced search capabilities and real-time notifications for posts and comments, which would further improve usability and efficiency.
What Types of Hotels GuestEQ is Popular For
Size
1 | Small (10-24 room)
5 | Medium (25-74 room)
21 | Large (75-199 room)
Country
22 | United States of America
6 | Mexico
Type
21 | Bed & Breakfast & Inns
17 | Boutiques
17 | Branded Hotels
15 | Limited Service & Budget Hotels
8 | Airport/Conference Hotels
8 | Motels
8 | Resorts
5 | Casinos
4 | City Center Hotels
3 | Extended Stay & Serviced Apartments
1 | Hostels
1 | Luxury Hotels
Region
28 | North America
Category
28 | Guest Messaging Software
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Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of GuestEQ products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
GuestEQ Reviews Analyzed: 28
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
GuestEQ Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by GuestEQ
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
GuestEQ's Provided Description:
"GuestEQ was built from 15+ years of direct Hotel Operating experience to tie together and streamline every guest and staff interaction. Our application drives awareness and accountability so every request and checklist is addressed on-time. We've emphasized focus and ease of use so adoption and continued use by staff is ensured."
GuestEQ Alternatives
Not sure if GuestEQ is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
GuestEQ doesn’t have any benefits or use cases available
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Available Add-ons & Modules
Recommended by
Achievements
This vendor's trending score is rising, GuestEQ is the #19 most trending product in the Guest Messaging Software category (out of 74) and the #811 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestEQ’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Pricing Available By Request
GuestEQ has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
An AI-based omni channel communication center
Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & more.
Hotelier Rating
Looking for specific info?
Completely changed the way our hotel operates
FOM from 50-74 room Bed & Breakfast & Inn in Solvang (United States of America)
Helpful information
Front desk Agent from 75-99 room Bed & Breakfast & Inn in Cabo San Lucas (Mexico)
I was skeptical at first but this has been a great tool to our industry.
Front Desk from 75-99 room in Auburn (United States of America)
Fast and efficient communication
Guest Service Agent from 75-99 room Bed & Breakfast & Inn in Daly City (United States of America)
Dont love it
Front Desk from 75-99 room in Auburn (United States of America)
GuestEQ a game changer
GM from 100 to 199 room Bed & Breakfast & Inn in Novato (United States of America)
Everything we need in one spot!
Front Office Manager from 75-99 room Bed & Breakfast & Inn in Cabo San Lucas (Mexico)
Direct Connect
GUEST (EXPERIENCE)AGENT from 100 to 199 room Bed & Breakfast & Inn in Novato (United States of America)
GuestEQ the tool of the future
Executive Housekeeper from 25-49 room Boutique in Daly City (United States of America)
Being able to use the mobile app is very useful for com w/all departments.
Guest Service Supervisor from 100 to 199 room Bed & Breakfast & Inn in Novato (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
GuestEQ modernizes hotel operations by eliminating inefficient paper trails and sticky notes. Directives are clearly communicated between departments and above property teams are kept in the loop with each property. Guest text messaging is another benefit our hotels love about the platform.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The combination of simplified ops communication with the guest text messaging is not something I have found in a single platform. GuestEQ essentially provides in one package the same service you would need to pay for two separate software platforms.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
GuestEQ has most of the features that you would need to pay multiple software platforms for. Save yourself money and simplify your tech stack by using this product. My hotels have been using GuestEQ for months now and customer service scores have improved.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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GuestEQ doesn’t have any integrations that match your criteria
GuestEQ has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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