How Staypineapple Hotels Increased Upsells By 200% & Staff Efficiency by 20% With Canary

GUEST EXPERIENCE

Staypineapple, a luxury boutique hotel group with 10 properties across the United States chose Canary's Guest Management System to help them improve the guest experience, increase staff efficiency and drive more revenue. Canary products that Staypineapple has deployed include Contactless Check-In, Contactless Checkout, Guest Messaging and Digital Upsells.

Why it matters: Modern hotel guests expect outstanding digital experiences that match the quality they receive in-person when staying at a property. Staypinapple was looking for ways to enhance the guest experience using technology.

Staypineapple sought to deploy solutions that work seamlessly with a guest’s personal mobile device without requiring the download of any new apps.

Top 3 Core Objectives: By deploying Canary's Guest Management System, Staypineapple wanted to accomplish operational and sales goals centered on guest experience, efficiency and revenue.

Improve Guest Experience: Staypineapple wanted to make it seamless for guests to interact with their properties using smartphones.
Increase Efficiency: The management team wanted to streamline the check-in process, enabling them to complete administrative tasks before arriving at the property.
Drive Ancillary Revenue: The team sought to drive additional revenue through upsells, without compromising the guest experience

Innovators Mentioned

Staypineapple Hotels

Canary Technologies

Randall Obrecht

VP of Operations

Staypineapple Hotels

"Since implementing Canary our response time to guest inquiries is twice as fast. Canary definitely improves the guest experience, increases revenue and makes us more efficient across the board."

Randall Obrecht

VP of Operations

👍 VP of Operations Randall Obrecht said that Canary helped Staypineapple elevate the guest experience:

"Since implementing Canary our response time to guest inquiries is twice as fast. Canary definitely improves the guest experience, increases revenue and makes us more efficient across the board."

⚖️ The selection process: During their research process, Randall Obrecht evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

VP of Operations Randall Obrecht said, about their decision: "What set Canary apart for us was its outstanding reputation and the fact that as we grew, they had products that would grow with us to enhance the guest experience."

📈 The results: Staypineapple achieved all of the goals it set out to by deploying Canary's Guest Management System

Staypineapple saw a 200% increase in the number of packages sold since implementing Canary Upsells.
The team improved its communication with guests by using Canary Messages.
With Canary, Staypineapple is able to respond to guests twice as fast.