Top 3 Core Objectives:
Reduce queues at the front desk, enhance the overall guest experience and drive more revenue.
Reduce front desk queues:
The Copthorne Tara Hotel is used to having large amounts of guests arrive at once. However, on particularly busy days, the hotel's management team needed a better way to deal with extraordinarily large crowds.
Enhance the guest experience:
The Copthorne Tara Hotel wanted an easy way to put more of its amenities and room upgrade options in front of guests so they could better curate their experience at the property.
On top of enhancing the guest experience, the team at the Copthorne also wanted to drive more ancillary revenue by offering room upgrades and other upsell packages.