By deploying Canary's Guest Management solutions, like Check-In and Upsells, the management team at the Watertown Hotel hoped to create a more streamlined experience that included less paperwork for both guests and staff.

Create a frictionless check-in: The modern check-in process has too much paper and not enough personality for most hotel guests. The Watertown Hotel wanted to make sure every guest received the best experience possible.

Reduce front desk work: Like many hotels, the Watertown Hotel has had to deal with ongoing staffing shortages since the pandemic and needed a technology solution that would help them streamline operations at the front desk.

Offer more upsells options: The management team at the Watertown Hotel historically relied on front desk agents to push upsell options. By deploying Canary's guest management solutions, they hoped to empower guests to curate their own experiences.