GUEST EXPERIENCE

How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Verified case study Hotel Tech Report has reached out to hoteliers at Costa Rentals to verify this case study.
Case study header image
Costa Rentals manages more than 200 apartments throughout Spain. Using Duve to remotely coordinate guest check-ins, communication and upsells, Costa Rentals could shift their focus to other areas such as providing an extra unique experience to guests staying at their more luxurious apartments.
Why it matters: Costa Rentals required a solution that would help them plan ahead of time to make sure that they were always on top of arrivals and departures, while also ensuring that they were at the service of the guests that were mid-stay.
  • Costa Rentals used Duve's Communication hub to centralize all communication with guests, online check-in to sell early check-ins and collect information about guests before their arrival, and Duve's Guest App to provide guests with information about nearby services and attractions.

Top 3 Core Objectives: Costa Rentals searched for a solution to upsell check-ins that they were offering for free, plan arrivals and departures ahead of time, and centralize all guest communication.
  • Upsell early check-in: Costa Rentals would offer early check-in for free, so they searched for an automated tool that would help them offer it to guests in a way that they could easily select and pay for it before their arrival.

  • Plan ahead of time: With 200 apartments spread throughout Spain, Costa Rentals needed to have a solution that would help them plan arrivals and departures ahead of time, essentially allowing them to manage tasks more efficiently.

  • Centralize guest communication: As new guests were coming and going daily, they wanted one place that they could easily centralize and manage communications with all their guests.

Duve

Upsell - increase revenue with a personal touch

Innovators Mentioned

Costa Rentals
Duve
FU
Frank Ulm
Hotel Tech Report reached out to Frank Ulm who verified this case study.

Owner

Costa Rentals

"Upselling with Duve is great! Early check-in and late check-out being offered automatically based on availability is like earning free money. Before we were leaving money on the table and offering it for free, and now with Duve we can sell it to our guests automatically."

Frank Ulm

Owner

👍 Owner Frank Ulm said that upselling with Duve is great and that it's exactly what they needed:
  • "Upselling with Duve is great! Early check-in and late check-out being offered automatically based on availability is like earning free money. Before we were leaving money on the table and offering it for free, and now with Duve we can sell it to our guests automatically."

⚖️ The selection process: During their research process, Frank Ulm evaluated Duve's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Duve was the best fit solution:
  • Owner Frank Ulm said, about their decision: "I really love Duve, the concept is brilliant. Before we started using Duve, we weren't sure exactly what we were looking for, but once we found Duve and tried it out, we realized that it was exactly what we needed."

📈 The results: Costa Rentals immediately experienced a direct impact on their business revenue, operations and their guest satisfaction.
  • Costa Rentals immediately experienced an impact on their ancillary revenue with guests automatically purchasing early check-ins through their online check-in process. Additionally, they noticed guests also purchasing late check-outs from Duve's online check-out. Overall they noted a 174% ROI just from selling early check-in and late check-out.

  • By planning ahead of time, Costa Rentals could better coordinate with their cleaning and maintenance companies. Additionally, they could schedule greeters to meet with guests arriving at luxury apartments that they were managing.

  • Costa Rentals was able to easily communicate with the numerous new guests arriving and leaving the properties daily, and even noted an average 4.5/5 rating from guests in Duve's online check-out.

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