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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Verified case study Hotel Tech Report has reached out to hoteliers at Homaris to verify this case study.
Case study header image
Homaris, a leading rental management company, leveraged SmartPriority by DuveAI to enhance guest satisfaction during their digital rental management process.
Why it matters: With 200-300 daily digital check-ins and check-outs, Homaris faced challenges in efficiently prioritizing guest messages and ensuring timely responses.
  • Homaris specializes in apartment design, acquisition, and rental, catering to a diverse clientele. They adopted DuveAI to streamline their communication process.

Top 3 Core Objectives: Homaris aimed to improve their guest communication by addressing manual message prioritization, understanding guest tone, and reducing response times.
  • Efficient Message Handling: Homaris sought to reduce the manual effort in handling numerous guest inquiries, ensuring each guest received a personalized touch.

  • Tone Recognition: With non-native speaking agents, Homaris wanted to better interpret the mood and urgency of guest messages to avoid miscommunication.

  • Faster Responses: Homaris aimed to enhance their response times while maintaining the quality of personalized communication.

Duve

Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.

Innovators Mentioned

Homaris
Duve
LB
Lukas Buchhammer
Hotel Tech Report reached out to Lukas Buchhammer who verified this case study.

Head of Operations

Homaris

"As a fully digital rental management company with online check-in rates nearing 99%, maintaining a personal touch has been a top priority for us at Homaris. As we don't have personnel on-site, leveraging AI has become crucial to ensure we can still deliver personalized and timely assistance to our guests."

Lukas Buchhammer

Head of Operations

👍 Head of Operations Lukas Buchhammer said that maintaing a personal touch is top priority for Homaris:
  • "As a fully digital rental management company with online check-in rates nearing 99%, maintaining a personal touch has been a top priority for us at Homaris. As we don't have personnel on-site, leveraging AI has become crucial to ensure we can still deliver personalized and timely assistance to our guests."

⚖️ The selection process: During their research process, Lukas Buchhammer evaluated Duve's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Duve was the best fit solution:
  • Head of Operations Lukas Buchhammer said, about their decision: "DuveAI has allowed us to efficiently prioritize and address guest messages, and has empowered our support agents with valuable insights, enabling them to respond effectively and enhance overall guest satisfaction."

📈 The results: SmartPriority by DuveAI transformed Homaris' guest communication, leading to improved operational efficiency and guest satisfaction.
  • Homaris' agents benefited from a learning effect through SmartPriority, enabling them to discern essential information and respond effectively to guest inquiries.

  • Guest satisfaction rates at Homaris surged from 7.98 to 8.22 post-DuveAI implementation. Recognizing guests’ tone of voice became simpler, resulting in more positive interactions.

  • Homaris witnessed a reduction in processing times. SmartPriority's 90% accuracy in priority detection from its inception further optimized their operations, ensuring swift guest support.

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