GUEST EXPERIENCE

How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Verified case study Hotel Tech Report has reached out to hoteliers at IsRentals to verify this case study.
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With 120 apartments spread throughout Jerusalem, IsRentals uses Duve daily in order to help them manage online check-ins, communicate digitally with guests, and offer early check-in upsells to guests arriving earlier to the apartments.
Why it matters: IsRentals originally implemented Duve in an effort to test out new innovative solutions in hospitality-tech. When first implemented, IsRentals was managing only a small portion of the apartments that they are managing today, and using Duve was a nice-to-have tool. After expanding to manage 120 apartments, Duve became a must-have for IsRentals and even allowed them to reach 665% ROI through Duve's upselling tools.
  • IsRentals can comfortably manage all rentals from one office by allowing guests to easily check-in online before their arrival. They are comforted with the fact that Duve allows them to collect contract signatures, identification documents, security deposits, and payment for stay, all before guests arrive to the apartment. With Duve's tools, IsRentals can also easily share information the guests need in order to locate and access the apartments, and automatically offer early check-in to guests that are arriving earlier than the regular check-in times.

Top 3 Core Objectives: IsRentals wanted to explore new innovative solutions in hospitality-tech and wanted to be able to easily manage many rentals remotely as the business expanded to manage more and more apartments.
  • Collect documents and signatures: It was crucial for IsRentals to collect copies of IDs and signatures on their contracts before guests would arrive so that guests understood that their reservation is binding. This wasn't always possible when they had reservations coming in from OTAs without Duve's guest experience solution.

  • Easily allow apartment access: IsRentals wanted to create an easy way for their guests to receive all the information they need in order to locate and access the apartments.

  • Generate additional income: IsRentals wanted to be able to charge for early check-in for guests that were arriving before the regular check-in time.

Duve

Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.

Innovators Mentioned

IsRentals
Duve
JB
Jacob Boukris
Hotel Tech Report reached out to Jacob Boukris who verified this case study.

Property Manager

IsRentals

"I have comfort and security with Duve because now before my guests arrive, I can know who they are and if they paid. That comfort continues when I can sign off my guests on contracts making them know that they are responsible for any damages and charge them a security deposit if any damages do occur."

Jacob Boukris

Property Manager

👍 Property Manager Jacob Boukris said that Duve leaves him with comfort and a sense of additional security:
  • "I have comfort and security with Duve because now before my guests arrive, I can know who they are and if they paid. That comfort continues when I can sign off my guests on contracts making them know that they are responsible for any damages and charge them a security deposit if any damages do occur."

⚖️ The selection process: During their research process, Jacob Boukris evaluated Duve's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Duve was the best fit solution:
  • Property Manager Jacob Boukris said, about their decision: "It started with Duve because I was really looking to implement new innovations into my workflow, but today with 120 apartments I don't know how I would do without it. Duve is really part of my workflow."

📈 The results: IsRentals automatically manages apartments with minimal direct contact with guests. Duve allows them to focus their efforts on growing their business and expanding.
  • All guests must sign contracts and scan documents before arriving - this allows IsRentals' guests to understand that they are in a binding agreement and allows IsRentals to protect their apartments from potential damages.

  • Once completing the online check-in, guests are automatically provided all details they need through Duve's web-based Guest App to locate and access the apartment.

  • IsRentals reached 665% ROI with Duve from automatically selling early check-ins.

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