“You see it at hotels everywhere,” said INNESS hotel manager Carlos Gonzzatti. “People carry less cash today and new solutions are needed to make sure staff members are still able to receive tips. It’s the reason our team at INNESS became interested in Canary’s Digital Tipping product.”

Improve Guest Experience: Before Canary, staff members used mobile payment services like Venmo and Cash App to try to recoup some of the tips they had lost. But there were a number of issues with this approach, including the fact that a guest would need to have the same app as the staff member already downloaded on their phone.

Boost Staff Morale: The management team wanted to provide more ways for staff to earn rewards and recognition for their hard work.

Increase Employee Engagement: INNESS aimed to boost employee engagement with guests, ultimately improving guest satisfaction, too.