OPERATIONS

How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model

Verified case study Hotel Tech Report has reached out to hoteliers at The Pad Silverthorne to verify this case study.
Case study header image
The Pad is revolutionizing the hospitality market with its innovative hybrid hospitality model. Co-founders Lynne and Rob Baer knew they needed a modern and versatile technology solution to support their unique property.
Why it matters: The Pad is an innovative and sustainable boutique hotel made from upcycled shipping containers. With multiple accommodation types ranging from dorm rooms to deluxe suites and a wide variety of amenities like an onsite bar, rooftop hot tub, and guest kitchen, The Pad offers the comfort of a hotel with the social environment of a hostel.
  • Cloudbeds provided a modern and versatile solution that could support The Pad's varying room styles and a robust guest engagement platform to streamline the check-in process and improve the guest experience.

Top 3 Core Objectives: The Pad needed a modern technology partner and cloud-based solution that could support its hybrid hospitality business model to drive direct bookings and 5-star reviews.
  • Sell multiple room types: The Pad was looking for a malleable solution that could support different room types.

  • Train their staff quickly: The Pad needed to onboard staff efficiently and was looking for a solution with an intuitive and easy-to-use interface.

  • Deliver 5-star guest experiences: The Pad needed a platform that made everything seamless - from digital check-ins to guest messaging and payments.

Cloudbeds

Powerful. Intuitive. Unified. One platform to run your property.

Innovators Mentioned

The Pad Silverthorne
Cloudbeds
KB
Kevin Bowen
Hotel Tech Report reached out to Kevin Bowen who verified this case study.

Director of Operations

The Pad Silverthorne

"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense."

Kevin Bowen

Director of Operations

👍 Director of Operations Kevin Bowen said that Cloudbeds is easy-to-use and intuitive:
  • "Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense."

⚖️ The selection process: During their research process, Kevin Bowen evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:
  • Director of Operations Kevin Bowen said, about their decision: "I've worked in hospitality for over a decade with dozens of old and outdated technology systems that are difficult to use and not integrated. With Cloudbeds, we get more functionality and a better user experience. Because of the unique setup of The Pad, Cloudbeds was able to handle all different types of rooms."

📈 The results: The Pad launched in 2021 and, in just 8 months, exceeded internal projections and guest expectations.
  • 60% direct bookings in year one

  • 95% guest rating with 1000+ reviews

  • High OTA click-through rates, with lower cancellation rates

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