Contabilità e finanza

4/5 features

Multivaluta
buoni regalo
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing e commercio elettronico

4/5 features

Email marketing nativo

Invia e-mail di marketing altamente mirate agli ospiti precedenti. Nativo del sistema, capacità di segmentare il database e creare email su misura. Le caratteristiche includono: campagne, segmentazione, generatore di trascinamento della selezione, e-mail transazionali
Motore di prenotazione di gruppo
Sviluppo del sito web
Motore di prenotazione
Gestore di canale
buoni regalo
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Amministrazione e configurazione

4/5 features

Multilingue
Multivaluta
Centralized user & role management

Gestione clienti

4/5 features

Email marketing nativo

Invia e-mail di marketing altamente mirate agli ospiti precedenti. Nativo del sistema, capacità di segmentare il database e creare email su misura. Le caratteristiche includono: campagne, segmentazione, generatore di trascinamento della selezione, e-mail transazionali
Gestione del feedback degli ospiti
buoni regalo
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Sportello

4/5 features

Gestione del feedback degli ospiti
Faccende domestiche
Sistema di gestione della proprietà
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Gestione Gruppi

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Esperienza degli ospiti

4/5 features

Gestione del feedback degli ospiti
buoni regalo
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Faccende domestiche

4/5 features

Faccende domestiche
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Pagamenti

4/5 features

Multivaluta
buoni regalo
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Gestione delle prenotazioni

4/5 features

Modulo di acquisto tariffa Rate
Sistema di gestione della proprietà
RevPaR & ADR Reports
buoni regalo
Gestore di canale
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Gestione delle entrate

4/5 features

Modulo di acquisto tariffa Rate
Modulo di gestione delle entrate
Intelligenza sui prezzi
Gestore di canale
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Tasse e conformità

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Supporto e formazione

4/5 features

Online 24/7 support

Prodotti alimentari e bevande

4/5 features

Punto vendita

A delightful discover

Owner da 10 to 24 camera Resort in Daanbantayan (Philippines)

Verificato

5 giorni fa

Condividi recensione

Products Reviewed

Responsabili di canale

Sistemi di gestione della proprietà

Motore di prenotazione

Software per la gestione alberghiera

What do you like most?

I've been reached out from Cloudbed team and asked to try out the software, well I couldn't have done it better. Im very happy with the team, with the coach as well with the software. Since the day I joined Cloudbeds. I've been followed by my on boar coach which I have to say, is really on the spot in assisting and problem solving, as well as the Market Manager which has helped me in choosing to jump on! The team has helped me in shaping some ideas and strategy that perfectly fit to my needs as well being followed step by step either via phone and email. This is my very first experience with a general manager and software in general but I am fully satisfied and I would recommend this to anyone who has business. Cloudbeds would help you out in terms of organising, booking, revenue and so. Very easy to use, the layout is quite basic which means everyone can easily get access to all the futures the software has. It is also very easy to connect to your favourite OTA's and easily manageable when it comes a price change, policy change and so. The booking engine is designed very well and it can be fit to your need. Completely customised, colours, character and so. I believe Cloudbeds is been doing an outstanding job when it comes the costumers service and even more when you need help. There is always someone who can help you shape your idea and make it real. It work perfectly for my business and I am sure it will work for everyone who'd like to jump on the software. Just a tip : I gave half star less as I personally think that it should be added a feature that if someone isn't an hotel costumer you cannot print out a folio for him A side of this, I'm very very satisfied. Thank you Cloudbeds. Andrea Valeriani

What do you dislike or think could be improved?

I gave half star less as I personally think that it should be added a feature that if someone isn't an hotel costumer you cannot print out a folio for him

Takes YOUR Business to the Next Level!!

Founder/Owner/Operator da 5 to 9 camera Ostello in Hampton (United States of America)

*Streamlines Bookings and Property Management *Saves Time and Money *Channel Management Organization *Reduces Number of Office Staff Needed *Adds Professional Touch to Business *Improves Customer's Overall Experience

I still would love to see a way...a subsection for each reservation maybe, that you could add and schedule some sort of ACTIVITY. It could be to schedule and book a Kayak Rental, or maybe a Shuttle to a Trailhead for hiking, or maybe sign up and pay for a yoga class, and it gets automatically added to the customers reservation and added to some sort of ACTIVITY CALENDAR that is linked to the person's reservation. Also needed, is a way for someone who does not have a reservation, to be able to book, pay, and schedule an ACTIVITY. Sort of like a HOUSE account for ACTIVITIES for those WITHOUT a RESERVATION. Many places that use your App, also offer other activities. That is really all that is missing to make this PERFECT for so many other businesses to use. Keep up the good work. Thanks!

Doing more than I ever could

Owner da 10 to 24 camera Bed & Breakfast & Locanda in Boca Chica (Dominican Republic)

12 giorni fa

Managing a hotel in periods of full occupancy from a different continent and using more than 1 OTA is now possible and actually easy.. Reservations are coming in by them self and Cloudbeds deliver the information require at the front desk without me having to verify a thing.

Easy - Fast - Just Good!

Owner da 1 to 4 camera Bed & Breakfast & Locanda in Honda (Colombia)

13 giorni fa

A platform that is completely integrated, from my PMS I can make all changes that I need and this will be reflected on my Booking Engine and my Online Distribution OTAs. An easy click updates my system so I don't waste time. Super recommended for small hotels that want to have a good solution online.

Time saving convenient platform.

Owner da Bed & Breakfast & Locanda in Ingram (United States of America)

16 giorni fa

I love how this integrates all my different OTAs into one calendar. Saves me time having to make sure I haven't overbooked my cottages.

Easy to use software

Director of Operations da 10 to 24 camera Bed & Breakfast & Locanda in Cobb (United States of America)

The software was easy to use for managing our small business motel bookings. Easy to transition from our old software and train our employees to use the new software. We have reviewed many companies that utilized software built for hotels, however most of the software directly benefited a large company. Cloudbeds was a great choice for a small business such as ours. The layout of the program is easy to read as well. I was surprised at how difficult to view some of the other programs out there were. Cloudbeds has a great system of changing the color of the reservation for a confirmed reservation to in house, and then to checked out, making it very clear and easy to read at a glance. I not only appreciate this system but think it makes the work day go much quicker and easier with less mistakes. Such a simple idea however one that many other reservation programs in this field did not implement. I feel that Cloudbeds has continued to listen to the consumer and tries to implement improvements into their product to enhance the user experience. I am very happy with our experience so far and plan to continue using cloudbeds for both our small business motels.

I would appreciate easier access to help lines or more videos explaining items such as credit card authorizations, etc. I was unable to call anyone directly to explain these processes and contact by email is inefficient when trying to explain my dilemma. The contact I did have with agents from the company by email was very helpful, but would have been more helpful if I could have contacted someone during business hours over the phone. Our business has two locations as well and when completing our set up, it was necessary to have the two locations set up independently with separate email addressed for each motel admin account. This seems tedious and creates an issue each time a change must be made for each account. I have recommended that Cloudbeds implement a program that allows both accounts to be accessed from one admin email.

Cloudbeds is a great tool for bed & breakfast owners

Owner/manager da 5 to 9 camera Bed & Breakfast & Locanda in Harrisburg (United States of America)

17 giorni fa

There are quite a few things that we like most about Cloudbeds: - We appreciate that our monthly rate is locked in and has not increased since we began using Cloudbeds in late 2019. - We appreciate that Cloudbeds does not charge commission fees. - We appreciate that Cloudbeds' integration with OTAs and our website makes managing bookings easy and reliable. - We appreciate that once you learn the Cloudbeds system, you have all of the tools you need to manage reservations, edit reservations, add notes, communicate with guests, etc. And one of the things I have appreciated the most is Cloudbeds' customer support. While setting up our B&B on Cloudbeds and learning different functions of the system months later, I have been so impressed by the quality and timeliness of the customer support. My questions are always answered thoroughly and quickly -- which is critical especially when dealing with a current customer need!! In the past I have considered looking at other booking platforms that offer lower rates, but one of the primary reasons why I am committed to Cloudbeds is the degree of customer support they offer.

There are a few improvements that I consistently wish for while using Cloudbeds: I would love to see a Cloudbeds app be developed to enhance working on the go/on a phone. I am often not in front of my computer when I receive inquiries from guests. I to use the webpage on my phone but the website is difficult to navigate on the phone. An app would be beneficial because it would increase the ease in answering guest questions as well as checking folks in and out, adding additional items/services to their order or adjusting their room rate. Additionally, I wish that the myallocator booking webpage's template was more customizable, less dated-looking, and able to be directly integrated onto our webpage in an easy-to-use and attractive format. We have received guest feedback that the booking page is sometimes confusing to navigate on their phones. Because most of our website traffic occurs on phones, ensuring making reservations is seamless and easy is important to us. Lastly, I hope that automated email templates would come with more customization features as well.

Highest service standard

Owner da 5 to 9 camera Hotel boutique in Krong Kampot (Cambodia)

*2 times I've had a minor problem after an update, contacted them, they reply personally, and within the hour or 2 the problem is solved. *Unlike the OTA's that say they help you get through the COVID period, cloud beds actually really helped us by reducing the cost of the product. *The money we spend monthly on cloud beds, includes the d...

Intuitive interface, every feature in the book!

Manager da Hotel di lusso in Philadelphia (United States of America)

We have been using cloudbeds for a few months and loved how helpful the onboarding process and length of customization we could use in our site. The interface is simple yet effective and integration with our other tools was key. The booking engine has plenty of features that our guests enjoy and we love the availability matrix. The reve...

Intuitive System, Great Channel Manager & Channel Connections, Easy to Use

General Manager da 50-74 camera Hotel boutique in Taos Ski Valley (United States of America)

The calendar is very easy to use and is color coordinated, which makes it easy for our front desk to use. It is also a very intuitive system that is easy to learn ,use, and train new front desk agents on. I really like how easy it is to change rates and minimum night stay requirements on the fly and push rates to lots of different channels. In addition, the system is well connected with many different channels and does not charge a fee to sign-on with different channels. Therefore you are able to display your rates on as many channels as you would like without having to pay an additional monthly fee per channel, which is what a lot of Cloudbeds competitors do. We made the switch to Cloudbeds from Frontdesk Anywhere because Cloudbeds offers better support and has a much better all around system. Here are a few of the things that I really like about it: 1. Very intuitive interface. Easy to train front desk agents on how to create, cancel, and change reservations. Color coordinated Calendar that allows us to make notes that can be seen from the main screen. It keeps things very simple, which is very much appreciated. You can also use it on your phone if working remote. Although they don’t have a mobile version, I use it from my phone all the time and have gotten used to some of its mobile nuances. I can do everything from my phone if needed, but I have to admit that it’s much easier from a desktop. 2. The MyAlloctaor Channel Manager allows you to connect to as many 3rd party OTAs as you’d like without additional fees and it constantly updates automatically. Therefore when I change a rate or a minimum night stay requirement in our system, MyAllocator automatically sends the new rate/minimum stay requirement across all connected channels including AirBnb! I struggled with this when we were using Frontdesk Anywhere because it used to require me to manually push rates every time and it would often have a long delay before the OTAs synced with our system. 3. Cloudbeds has a great support team and they are constantly working to improve their system, which I really like. Anytime I have an issue, I can reach out to someone on their support team (email/chat support) and they are able to help within 24-48 hours. I remember struggling to find good support with Frontdesk Anywhere when I needed it most. 4. The MyFrontdesk (Direct online booking engine) is clean and was easy to integrate into our website. You can browse what the reservation screen looks like on our website here: https://hotels.cloudbeds.com/reservation/8bdUHv#checkin=2021-01-30&checkout=2021-01-31 This is the Cloudbeds reservations system, which you can customize the fields you need too. I think as a hostel, you would see great benefit from switching to Cloudbeds. They work with many other successful hostels worldwide and can get you connected to all of the Hostel OTAs in addition to Expedia and Booking with ease. 5. The reporting is pretty basic, but it is easy to read and accurate. I am able to pull my monthly lodger’s tax and gross receipts tax in a matter of minutes. It gives a nice snapshot of RevPAR and once you use it for multiple years, you can compare against previous months/years which is helpful.

-I wish that the reports were more extensive and we could run year-to-date RevPar reports. - There is no support number, but instead they only have a chat and then you can set up Zoom meetings. - They do not take responsibility for the flaws in their system and instead just add your complaints to the Idea board, which never get resolved or taken care of. I have been waiting for a connection with Inntopia for 3 years and it still has not happened and their "Out of Service" or "Room Block" features do not work properly... - There is no mobile app or mobile version, so it is difficult to manage the property and myfrontdesk from your phone, which is a drag. Sometimes I will work remote during the off-season and will take a lot of phone calls and it would be nice to have an app or mobile version that would make it easier to make new reservations, changes, etc. from a mobile device.

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Bookassist 95% raccomandata da 360 hotel	Metaricerca e tecnologia pubblicitaria
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Quicktext 95% raccomandata da 291 hotel	Chatbot dell'hotel
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Scopri le App

Risorse

Ottenere Consiglio

Multivaluta

buoni regalo

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Email marketing nativo

Motore di prenotazione di gruppo

Sviluppo del sito web

Motore di prenotazione

Gestore di canale

buoni regalo

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multilingue

Multivaluta

Centralized user & role management

Email marketing nativo

Gestione del feedback degli ospiti

buoni regalo

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Gestione del feedback degli ospiti

Faccende domestiche

Sistema di gestione della proprietà

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Gestione del feedback degli ospiti

buoni regalo

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Faccende domestiche

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multivaluta

buoni regalo

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Modulo di acquisto tariffa Rate

Sistema di gestione della proprietà

RevPaR & ADR Reports

buoni regalo

Gestore di canale

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization