Hotel Cidnay simplifies distribution and operations with SiteMinder’s platform

REVENUE MANAGEMENT

Hotel Cidnay is a family-owned, independent hotel in Santo Tirso, Northern Portugal. Established in 1995, the hotel has 66 rooms and 2 suites, as well as the Unisco Restaurant, Cidnay Bar Lounge & Terrace and an Executive Center for meetings, conferences, corporate events and celebrations. Its location between Porto, Braga and Guimarães enables Hotel Cidnay to welcome a broad range of guests, including corporate travellers, leisure guests, families, groups and event participants.

Why it matters: Online distribution became more relevant and complex.

The team needed a platform with stronger integration, broader functionality, greater ease of use and better access to information.

Top 3 Core Objectives: The hotel aims to streamline updates to rates, availability and commercial conditions across channels while maintaining consistency, reducing the risk of errors and overbookings, and gaining greater control over its distribution strategy.

Managing multiple channels: Enables the team to manage rates and availability across different sales channels from a single environment. Instead of making individual updates on each platform, the hotel can centralise key distribution tasks and respond more quickly when market conditions change.
Connecting distribution with PMS: Reduces the need for manual entry, lowers the risk of discrepancies and helps minimise overbooking situations.
Actionable distribution data: By bringing relevant information together more quickly, Insights will help the hotel to identify periods of stronger or weaker demand and make more informed commercial and revenue management decisions.

Innovators Mentioned

Hotel Cidnay

SiteMinder

Cidália Mota

General Manager

Hotel Cidnay

"The more efficient our systems and processes are, the more time and attention our team can dedicate to the guest. This is exactly how we see technology: not as a substitute for hospitality, but as a tool that enables us to deliver it better."

Cidália Mota

General Manager

👍 General Manager Cidália Mota said that the platform’s intuitive structure helped the team move from an existing channel management solution to a more comprehensive system without making daily processes unnecessarily complex.:

"The more efficient our systems and processes are, the more time and attention our team can dedicate to the guest. This is exactly how we see technology: not as a substitute for hospitality, but as a tool that enables us to deliver it better."

⚖️ The selection process: During their research process, Cidália Mota evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution: