First look at Operator

Conduit launches Operator, a new AI-powered workspace assistant for hospitality teams to manage guest communication, escalations, reporting, and operations in one place.

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We shipped something I've always wanted for ourselves: Conduit Operator

Operator is the power user of your Conduit workspace. It can send messages on your behalf, update agent instructions, retrain, solve escalations end-to-end, edit the knowledge base, run live data queries, and much more.

Anything you'd do in Conduit, with one sentence.

Ask directly in Conduit v3:

Which properties had the most unhappy guests last month?

Operator reads through the conversations, scores sentiment, and surfaces the data you need to make decisions.

Or use Operator directly on Slack:

@Conduit send message to Cole that we can approve early check-in

It knows its limits, takes action only when you want, and asks for approval if its unsure.

Operator is available in v3. If you want early access, reply "Operator".

About Conduit

Conduit AI is an AI-powered guest communication platform helping hospitality operators automate messaging across SMS, voice, and booking channels.

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