GUEST EXPERIENCE

Quest Apartment Hotels New Zealand deploys Mobile Access for enhanced contactless guest convenience

Verified case study Hotel Tech Report has reached out to hoteliers at Quest Apartment Hotels New Zealand to verify this case study.
As the largest and fastest growing hotel operator in New Zealand, Quest Apartment Hotels New Zealand knows a thing or two about keeping up with evolving guest expectations. That’s why the brand has made it a priority to address guest demands for instant service by adopting only the industry’s latest in digital key technology.
Why it matters: As guest standards increase and as more travelers demand immediate convenience, digital key solutions are proving essential to achieving guest satisfaction from the moment they first arrive. Accustomed to the daily benefits of smartphones, today’s guests want the same instant self-service advantages when it comes to checking-in and gaining entry to their guestrooms.
  • Mobile Access provides participating Quest Apartment Hotels New Zealand locations with a custom-tailored digital key solution ensuring heightened convenience and security.

Top 3 Core Objectives: Quest Apartment Hotels New Zealand set itself the goal of ensuring a seamless guest experience by adopting a digital key solution able to eliminate obstacles standing in the way of an instantly enjoyable stay.
  • Adopt a digital key: Quest Apartment Hotels New Zealand desired a digital key solution that could be rolled out to existing properties as well as properties currently under construction. The ability to extend the solution to additional locations was especially vital as the brand stays on track with its goal of operating a total of 51 properties in New Zealand and Fiji by 2026. To ensure guest ease-of-use and high adoption rates, Quest Apartment Hotels required an effective digital key solution to be able to integrate with the Quest mobile app.

  • Quest mobile app integration: Quest mobile app integrationThe Quest app serves as the ultimate digitalized touchpoint for guests seeking to manage and personalize their stay experience. To maintain this capability from check-in to check-out, Quest Apartment Hotels would require a digital key solution to be able to integrate seamlessly with its existing app platform. Although elevating guest experiences with enhanced convenience was a core goal, Quest brand leadership additionally sought a solution that could simultaneously boost property security and guest safety.

  • Advanced digital key security: Enhancing guest experiences does little good if it comes at the cost of a reduction in hotel security. Quest Apartment Hotels therefore set a requirement of any adopted solution to also feature advanced security capabilities, sidestepping potential risks of digital key data being stolen and falling into the wrong hands.

"When we launched the Quest mobile app in 2019, our aim was to make booking easy but thanks to the combined technologies of ASSA ABLOY Global Solutions and Liverton, we now have the ability to extend enhanced contactless convenience all the way through to a guest’s arrival and eventual departure."

Adrian Turner

Chief Operating Officer

ASSA ABLOY Global Solutions

Mobile Access offers guests a whole new hotel experience. Convenient and secure, there's no need for physical keys or keycards.

Innovators Mentioned

Quest Apartment Hotels New Zealand
ASSA ABLOY Global Solutions
AT
Adrian Turner
Hotel Tech Report reached out to Adrian Turner who verified this case study.

Chief Operating Officer

Quest Apartment Hotels New Zealand

👍 Chief Operating Officer Adrian Turner said that At Quest Apartment Hotels New Zealand, brand leadership understands the importance of addressing modern guest expectations for instant service and convenience.:
  • "When we launched the Quest mobile app in 2019, our aim was to make booking easy but thanks to the combined technologies of ASSA ABLOY Global Solutions and Liverton, we now have the ability to extend enhanced contactless convenience all the way through to a guest’s arrival and eventual departure."

⚖️ The selection process: During their research process, Adrian Turner evaluated ASSA ABLOY Global Solutions's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that ASSA ABLOY Global Solutions was the best fit solution:
  • Chief Operating Officer Adrian Turner said, about their decision: "Mobile Access undoubtedly demonstrates how new technology can provide hoteliers with the means to keep pace with changing guest behaviors and expectations. The solution even offers opportunities to streamline operations and lessen the impact of worker shortages, providing each property with the means to maintain our commitment of ensuring continuous high service quality."

📈 The results: Quest guests now have the ability to access keys on their mobile devices in a secure way and check-in online.
  • Now available at five locations in New Zealand along with a further eight in the pipeline, Mobile Access provides Quest guests with the ability to use personal devices as an instant means of check-in and convenient room access. Compatible with existing VingCard door locks, Quest Apartment Hotels can effortlessly introduce the benefits of immediate guestroom access without first having to perform any costly hardware replacement.

  • Via Mobile Access Certified Partner, Liverton, Quest Apartment Hotels New Zealand is able to effortlessly integrate the solution into the Quest mobile app. This notably means that guests only have to download and interact with just one app for the duration of their stay. Guests preferring the advantages of instant self-service can now look to the Quest app in order to check-in electronically and to immediately receive a digital key for their room.

  • A solution engineered with a priority on hotel security, Mobile Access further ensures that Quest Apartment Hotels can provide heightened guest convenience without coming at the price of a reduction in safety. Equipped with ASSA ABLOY’S Seos technology, the platform utilizes advanced data encryption and secure communication channels to prevent the risk of sensitive digital key information being stolen. This includes when digital data is transmitted to a guest’s personal device, as well as when a guest presents their device to the appropriate door lock reader in order to gain guestroom access.

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