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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
GUEST EXPERIENCE
Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era
Duve's suite of tools offers tailored pre-stay processes, efficient communication channels, and personalized upselling opportunities, aligning perfectly with Maison Mere's vision of a unique guest journey.
Limited personalization: Maison Mere's previous tool lacked flexibility, leading to generic pre-stay surveys and a gap in personalized communications between guests and staff.
Platform Management Issues: Maison Mere faced delays and issues with their previous guest experience platform, hindering efficient changes and assistance.
Inefficient Upselling: The hotel's previous system missed opportunities for personalized upsells, leaving potential revenue untapped.
"Our goal is to know our guests before they arrive so that we can maximize personalization throughout the entire journey, and with Duve, we achieve that. We're now equipped to offer a truly personalized experience."
Clémentine Merle
Guest Relation Manager
"Our goal is to know our guests before they arrive so that we can maximize personalization throughout the entire journey, and with Duve, we achieve that. We're now equipped to offer a truly personalized experience."
Guest Relation Manager Clémentine Merle said, about their decision: "With Duve we completely control everything and we have a wonderful Customer Success Manager that is always available for us."
Duve's online check-in gathered specific guest details, allowing for tailored touches like flowers in guests' favorite colors and personalized daily message cards. The automated passport scanning also facilitated personal greetings upon guest arrivals.
Tailored upsells, based on online check-in information, opened new revenue streams. Maison Mere could offer specific add-ons, such as love kits for honeymooners or pet kits for guests with pets. Their new restaurant also saw increased bookings through Duve promotions.
Automated online check-out and feedback collection led to an impressive average rating of 4.8. Guests with high ratings were encouraged to review on Tripadvisor, enhancing the hotel's reputation.
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