Duve - Online Check-in

Ranked 4 (out of 50) in Contactless Check-in

Contactless Check-in

Start offering online check-in to your guests in 2 hours! Contactless is the new standard.

Ratings Snapshot

Certificate of Excellence
Read 42 reviews
97%
Recommend
HTR Score icon
HT SCORE
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Duve - Online Check-in has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #4 out of 50 in Contactless Check-in

Ease of Use
4.7/5
ROI
4.9/5
Implementation
4.8/5
Customer Support
4.7/5
Verified Customer Support

Duve’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Duve - Online Check-in Overview

Top Alternative: EasyWay Online Checkin

Duve - Online Check-in Overview

Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells in the process. The Duve online check-in is part of the entire Duve digital guest experience holistic platform, including ...

About Duve

Founded in 2016 | Headquarters in Tel Aviv-Yafo Israel | 17 employees

Duve is an innovative guest experience platform for end to end guest communication, online check-in, upsells, guest app, review optimization, and much more. The...

Integrates with

  • Booking Engine
  • Channel Managers
  • Property Management Systems
Browse integrations (19 verified)

Pros & Cons

Like 97% recommend

Concierge from Hostel

Once the speed of solving the feedback and problems occur, they are determined to help and solve the problem quickly.

Owner from Villas

Even if you are a owner of a small room that is for rent, or a hotel owner, Duve will help you managing all of your guests, improving the contact between each other. The guests will feel unique, as he will be able to cus...

Co-Founder from Vacation Rental

We work with Smoobu as our PMS and Smoobu directly integrates with Wishbox. In doing so we have fully automated our vacation rentals. Without Wishbox that would not be possible. What we also appreciate a lot is having th...

Manager from Boutique

not much, maybe a faster response for questions from the team members. Other then this cant complain about much here.

Owner from Serviced Apartment

Some additional features like ID verification and payment verification would be nice. Also, the analytics and reporting could be improved.

Owner from Vacation Rental in

Nothing. The software is great, do not think of anything beyond what exists today. I have nothing to add about it I have nothing to add about it I have nothing to add about it I have nothing to add about it I have ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Exceptional software to automate your business whilst increasing revenue. This platform not only paid for itself but has paid for all of our software costs with the additional revenue we are making. (Not to mention the indirect gains from all the time we are saving.) We are so impressed with how qu...

by Lachlan Mcpherson (Felix Technology) on December 10, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

This platform not only paid for itself but has paid for all of our software costs with the additional revenue we are making. (Not to mention the indirect gains from all the time we are saving.) We are so impressed with how quickly Wishbox is developing, the product is getting better every day with i...

by Lachlan Mcpherson (Felix Technology) on December 10, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

For the cost and what it has brought our business, we are incredibly impressed. I feel comfortable that Wishbox is already working on the next best things to add to their product. This platform not only paid for itself but has paid for all of our software costs with the additional revenue we are ma...

by Lachlan Mcpherson (Felix Technology) on December 10, 2020

See more answers (4)
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+ 2 recommend
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GETTING STARTED

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Features

  • PMS Integration
  • PCI Compliant
  • Easy Room Selection
  • Upsell & Upgrade Functionality
  • Device Agnostic
  • Self Service Checkin
  • Self Service Checkout
  • Lobby Kiosk
  • Payment Provider Integration
  • Door Lock Integration

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Israel
  • United Kingdom
  • France
  • United States
  • Spain
  • Dominican Republic
  • Germany
  • Portugal
  • South Korea

42 Verified Duve Reviews

Likelihood to Recommend
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This vendor is 27% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Contactless Check-in providers. It is advised that you ask for recent references before proceeding.

October 18, 2021

Duve - Online Check-in Review: amazing experience! Fast communication with lots of options

digital manager from Boutique in Haifa (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

check-in online is the best! and I can prepay and communicate with the hotel before i arrive and get answers! even open room door

What do you dislike or think could be improved?

to open the door faster I don't have anything else truly its very friendly for all kinds of users, and I think very personalized even if you are not so tech

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 08, 2021

Duve - Online Check-in Review: The best guest experience software out there!

Owner from Serviced Apartment in Dallas (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

When Stringbnb was searching for a guest experience platform, we tried and demoed with a number of different companies and could not find a single one that met our two simple needs: 1. Require guests t...

What do you dislike or think could be improved?

Some additional features like ID verification and payment verification would be nice. Also, the analytics and reporting could be improved.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 08, 2021

Duve - Online Check-in Review: Excellent software for managing the connection with the guest

Owner from Vacation Rental in Tel Aviv-Yafo (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We have been getting great feedback from guests since we started using Duve. They have access to all the information, facilities, and services on their own phones and the check-in experience improved dram...

What do you dislike or think could be improved?

Nothing. The software is great, do not think of anything beyond what exists today. I have nothing to add about it I have nothing to add about it I have nothing to add about it I have nothing to add a...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 23, 2021

Duve - Online Check-in Review: Very useful and well-structured software.

Owner from Villas in Kattavia (Greece)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Even if you are a owner of a small room that is for rent, or a hotel owner, Duve will help you managing all of your guests, improving the contact between each other. The guests will feel unique, as he wil...

What do you dislike or think could be improved?

I find the cost for the preauthorization of the security fee a little bit high, especially if you have to manage more than 2-3 bookings... Moreover, many of our guests have complained about the preauthor...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

July 08, 2021

Duve - Online Check-in Review: No one can touch their pre-checkin.

Owner from Vacation Rental in Lake Arrowhead (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I’m able include my logo, pre-check in professional look, keeps track what they have missed. I could not live without Duve.

What do you dislike or think could be improved?

I need Notifications for SMS responses. Upgrades are not customizable enough for me to use. I made them on my site to control the experience. The guidebook was only available when the guest was there. ...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

June 16, 2021

Duve - Online Check-in Review: Works great for our vacation rental

Owner from Vacation Rental in Marshall (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We initially purchased Duve for its 'upselling' capacity, and because it was already thoroughly integrated with MyVR (the booking integration platform we use). However, we quickly discovered that Duve's o...

What do you dislike or think could be improved?

The backend / setup isn't entirely intuitive, took time to figure out, and might be helpful if it were a little more user friendly and streamlined. Small things, like making it easier to locate the setup...

Customer Support
4
Ease of Use
3.5
Value for money
5
Implementation
3

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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Popular Duve - Online Check-in Integrations

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