Duve - Online Check-in

4.8 (480 REVIEWS)

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HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Rachel, Maurice, Yumiko + 59 more experts recommend Duve

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Duve - Online Check-in

4.8 (480 REVIEWS)

Ranked 2 (out of 69) in Contactless Check-in

2024 Finalist HotelTechAwards

Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.

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Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Duve - Online Check-in is the #2 most trending product in the Contactless Check-in category (out of 69) and the #30 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Duve - Online Check-in
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Allow your guests to check-in either prior to their arrival - by sending them the pre-check-in link by SMS, email or WhatsApp - or upon their arrival - by placing QR codes, kiosks or tablets for guests to check-in from your reception. By collecting information about your guests prior to their arrival, you’ll ensure a profile-driven experience for your guests. ● Arrival coordination: Coordinate your guests’ arrival details and automatically present different check-in options according to arrival times and methods. In just a few clicks, users can purchase early check-in, transportation services, or alternative check-in methods depending on each guest’s arrival details. ● Room upgrading: Smart tools in Duve will offer room upgrades to guests according to live availability in your PMS, ensuring that you’re maximizing potential revenues even when occupancy rates are not reaching 100%. ● Document scanning: Reduce your staff’s paperwork load for bureaucratic processes such as scanning guests’ documents by allowing guests to scan and upload them for themselves from their devices. ● E-signature collection: Upload any contracts or guest registration cards to your online check-in wizard to allow guests to read and electronically sign any required documents before their arrival. ● Payment Collection: Collect full or partial payments for rooms or rentals before guests arrive. Charge any pre-authorization payments or additional hold for incidentals, and allow users to easily purchase any upsells through the online check-in wizard. ● Profile Enrichment: Collect essential information about your guests before they’ve arrived at your property so that you can segment them according to their specific profile. Ask any custom questions to help you better understand who your guests are.

Capabilities

Provide an exceptional experience

Learn your guests before their arrival

Document scans and E-signatures

Provide a seamless arrival

Arrival Coordination

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Available Add-ons & Modules

Personalized Upselling

Upselling Software
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

INCLUDED

No-download Guest App

Hotel Guest Apps
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.

INCLUDED

Review Management

Reputation Management
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.

INCLUDED

Review Collection & Optimization

Guest Surveys & Feedback
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

INCLUDED

Guest Communication

Guest Messaging Software
The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

INCLUDED

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Duve Average Duve

Get an Instant Price Estimate

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23

Success Stories

12

References

18

Featured Customers

Success Stories

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How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI

Lavérune (France)

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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority

Paris (France)

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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Kreisfreie Stadt Berlin (Germany)

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Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve

Prince Edward (Canada)

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Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era

Paris (France)

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Astotel achieves 8x increase in opt-in email addresses collected with Duve

Paris (France)

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How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI

Oostkamp (Belgium)

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Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Kfar Blum (Israel)

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Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI

Tel Aviv-Yafo (Israel)

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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv-Yafo (Israel)

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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States of America)

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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain)

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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Varaville (France)

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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France)

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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel)

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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France)

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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

(United Kingdom)

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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal)

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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France)

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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisboa (Portugal)

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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv-Yafo (Israel)

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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv-Yafo (Israel)

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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

East Attica Regional Unit (Greece)

Popularity by Segment

Size

56 | X-Small (1-9 room)

65 | Small (10-24 room)

132 | Medium (25-74 room)

175 | Large (75-199 room)

197 | X-Large (200+ room)

Country

282 | Israel

86 | France

38 | United States of America

34 | United Kingdom

29 | Spain

23 | Greece

16 | Germany

15 | Australia

14 | Mexico

13 | Italy

13 | Cyprus

12 | Portugal

12 | Belgium

8 | Netherlands

8 | Canada

5 | Switzerland

4 | Finland

3 | Austria

3 | United Arab Emirates

3 | India

3 | Luxembourg

3 | Indonesia

3 | Poland

2 | Lithuania

2 | Philippines

2 | Dominican Republic

2 | Japan

2 | Malaysia

2 | Czech Republic

1 | Singapore

1 | Guernsey

1 | Costa Rica

1 | Korea, South

1 | Virgin Islands, British

1 | Ireland

1 | Martinique

1 | Brazil

1 | Bulgaria

1 | Romania

1 | Thailand

1 | Turks and Caicos Islands

Type

186 | Vacation Rentals & Villas

182 | Luxury Hotels

136 | Hostels

133 | Branded Hotels

128 | Boutiques

126 | City Center Hotels

76 | Extended Stay & Serviced Apartments

66 | Resorts

43 | Bed & Breakfast & Inns

12 | Limited Service & Budget Hotels

6 | Motels

6 | RV Parks & Campgrounds

5 | Airport/Conference Hotels

2 | Casinos

Region

285 | Middle East

272 | Europe

60 | North America

15 | Asia Pacific

15 | Oceania

5 | Central America

2 | South America

Category

480 | Contactless Check-in

477 | Guest Messaging Software

404 | Hotel Guest Apps

238 | Upselling Software

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Hotelier Rating

Excellent
603
Very Good
37
Average
18
Poor
4
Terrible
3

Property Size

  • X-Small (56)
  • Small (65)
  • Medium (132)
  • Large (175)
  • X-Large (197)

Country

  • Israel
    Israel
    (282)
  • France
    France
    (86)
  • United States of America
    United States of America
    (38)
  • United Kingdom
    United Kingdom
    (34)
  • Spain
    Spain
    (29)
  • Greece
    Greece
    (23)
  • Germany
    Germany
    (16)
  • Australia
    Australia
    (15)
  • Mexico
    Mexico
    (14)
  • Italy
    Italy
    (13)
  • Cyprus
    Cyprus
    (13)
  • Portugal
    Portugal
    (12)
  • Belgium
    Belgium
    (12)
  • Netherlands
    Netherlands
    (8)
  • Canada
    Canada
    (8)
  • Switzerland
    Switzerland
    (5)
  • Finland
    Finland
    (4)
  • Austria
    Austria
    (3)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • India
    India
    (3)
  • Luxembourg
    Luxembourg
    (3)
  • Indonesia
    Indonesia
    (3)
  • Poland
    Poland
    (3)
  • Lithuania
    Lithuania
    (2)
  • Philippines
    Philippines
    (2)
  • Dominican Republic
    Dominican Republic
    (2)
  • Japan
    Japan
    (2)
  • Malaysia
    Malaysia
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Singapore
    Singapore
    (1)
  • Guernsey
    Guernsey
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Korea, South
    Korea, South
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Ireland
    Ireland
    (1)
  • Martinique
    Martinique
    (1)
  • Brazil
    Brazil
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Romania
    Romania
    (1)
  • Thailand
    Thailand
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)

Region

  • North America
    North America
    (60)
  • Europe
    Europe
    (272)
  • Asia Pacific
    Asia Pacific
    (15)
  • Oceania
    Oceania
    (15)
  • Middle East
    Middle East
    (285)
  • South America
    South America
    (2)
  • Central America
    Central America
    (5)
8

Message your guest in the best way for, your guest!

from 10 to 24 room Boutique in Asbury Park (United States of America)

Verified
2 months ago
Duve allows us to reach our guests by email, by text, by SMS, etc. This has allowed us to make our contactless hotel much more easy for guests to navigate.
Country United States of America
Small Hotel
8

Duve is a great Channel for tourism

Property Management from 25-49 room Vacation Rentals & Villa in Haifa (Israel)

Verified
2 months ago
This exceptional product is designed with the user in mind, providing a highly intuitive and user-friendly interface that is not only easy to navigate but also visually appealing. The product's interface has been carefully crafted to create a lasting impression on the user, ensuring they have a positive and memorable experience. The techni...
Country Israel
Property Management
Medium Hotel
9

Good Solution

General Manager from 100 to 199 room Branded Hotel in Madrid (Spain)

Verified
2 months ago
Duve helps our business in general. It is a good management tool that is easy and simple to use for recepcionist.
Country Spain
General Manager
Large Hotel
10

Duve is a well thought out software solution to automate workflows, check-ins and upsells.

Owner from 10 to 24 room Vacation Rentals & Villa in Harrisburg (United States of America)

Verified
2 months ago
My business has benefited from Duve in multiple ways. Collecting information from guests ahead of time allows me to identify high risk reservations and follow-up with guests before check-in to make sure they understand my house rules and add extra guests to the reservation. I have significantly increased my revenue and reduced time to colle...
Country United States of America
Owner
Small Hotel
9

very convinient

from 25-49 room Boutique in Porto (Portugal)

Verified
2 months ago
it is very practical to interact with guests and easy for them to request aditional services that are beeing promoted.
Country Portugal
Medium Hotel
10

The best choice of integrating a Guest Experience platform

Property Manager from 75-99 room Vacation Rentals & Villa in Wien (Austria)

Verified
2 months ago
Flexible and multilingual platform that we have successfully implemented especially to integrate our Online Check-in Process in addition to a comprehensive digital Guidebook for your guests. The Communication Hub of the platform is now the center communication port for interacting with. The platform support very well foundation for Upsells...
Country Austria
Property Manager
Large Hotel
10

An excellent and very efficient and satisfying product

Director of Opreation from 50-74 room Vacation Rentals & Villa in Tel Aviv-Yafo (Israel)

Verified
2 months ago
Efficient communication with guests, friendly system and implementation, a very communicative support team, intuitive platforms and way to communicate all info to the guests.
Country Israel
Director of Opreation
Medium Hotel
9

Duve a good option as a hotel guest app

Room division manager from 200 to 499 room Branded Hotel in Barcelona (Spain)

Verified
2 months ago
Very clear, easy to use, the guest can access with a link. It's not necessary to download an app. Many configuration options and you can add all the information you want
Country Spain
Room division manager
X-Large Hotel
10

Excellent product that opens possibilities for upsell and increasing revenue for shortlet business

Marketing Consultant from 10 to 24 room in (Brazil)

Verified
2 months ago
First of all onboarding - Duve specialist organise zoom meetings with so that you can curtail the products of Duve for your needs. Great possibilities for customisation of Guest flow. Features that were not found in competitors : auto translation of communications given the location of the guest derived from the phone number, online collect...
Country Brazil
Marketing Consultant
Small Hotel
7

Have to

FO MANAGER from 100 to 199 room Branded Hotel in Madrid (Spain)

Verified
2 months ago
Is a easy tool for hotels and customers, but for me Duve charges more irrelevant work for the diferents hotel departments
Country Spain
FO MANAGER
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Self checkin Upsells Destination guide Customizable to the users needs in a variety of hospitality sectors Saving time and money on day today simple tasks Improves the users operations as well as upgrades the guest experience

Question:

What differentiates this product or service from the competition?

Answer:

Service Professional team The Product is versatile and very competitive Adoptable to the industry changes and dynamic Branded and fully white labeled Independently adoptable for the user and the guest

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Invest in the best onboarding package to be fully knowledgeable and maximize the product capabilities and your operations productivity. Assign some one from your team to be a Duve champion to follow product updates and train teams.