Duve - Online Check-in

4.7 (563 REVIEWS)

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HT Score  
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Zoltan, Marieke, Pritesh + 76 more experts recommend Duve

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Duve - Online Check-in

Ranked 2 (out of 86) in Contactless Check-in

2026 Finalist HotelTechAwards

Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Duve is a comprehensive hotel management tool specifically designed to streamline guest interactions and enhance the guest experience while optimizing operational efficiency. Notable features include digital check-in and upsell modules that boost engagement and revenue. The platform consolidates communication, automates the guest journey, and offers customizable interfaces, assisting hotels in reducing costs and personalizing services. However, room for improvement exists in analytics and multilingual documentation.

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AFI Hotels, Astotel, Fattal Hotels & 599 others

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Partners say

Industry experts recommend Duve for its innovative and versatile technology that caters to the diverse needs of the hospitality industry. Special features include customizable guest apps, seamless third-party integrations, and a unified platform for guest messaging, upselling, and contactless check-in. Experts highlight Duve's ability to significantly improve operational efficiency, increase revenue, and elevate the overall guest experience. However, they also note concerns about initial setup complexity, dependency on internet connectivity, and occasional bugs in the system. Duve stands out for its comprehensive approach, transforming how hotels manage guest interactions and services.

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Marieke, Pritesh, Dimitri and 61 others

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What Types of Hotels Duve is Popular For

Size

63 | X-Small (1-9 room)

211 | Small (10-49 room)

152 | Mid-Sized (50-99 room)

379 | Large (100-499 room)

95 | X-Large (500+ room)

Country

357 | Israel

122 | France

57 | United States

45 | United Kingdom

34 | Australia

30 | Spain

23 | Greece

21 | Germany

18 | Mexico

16 | Netherlands

16 | Italy

16 | Cyprus

15 | Portugal

12 | Canada

11 | Belgium

9 | Thailand

8 | Switzerland

7 | India

6 | Austria

4 | Finland

4 | Philippines

3 | Malaysia

3 | United Arab Emirates

3 | Turks and Caicos Islands

3 | Poland

3 | Japan

3 | Czech Republic

2 | Costa Rica

2 | Indonesia

2 | Ireland

2 | Luxembourg

2 | Denmark

2 | Norway

2 | Singapore

2 | Morocco

2 | Turkey

2 | Romania

2 | Lithuania

1 | El Salvador

1 | Korea, South

1 | Malta

1 | Brazil

1 | Croatia

1 | Cayman Islands

1 | Zimbabwe

1 | Serbia

1 | South Africa

1 | Albania

1 | Virgin Islands, British

1 | Taiwan

1 | Fiji

1 | Latvia

1 | Monaco

1 | Bulgaria

1 | Honduras

Type

412 | Luxury Hotels

363 | Boutique Hotels

338 | City Center Hotels

312 | Resorts

291 | Branded Hotels

229 | Vacation Rentals & Villas

222 | Bed & Breakfast & Inns

182 | Hostels

168 | Airport/Conference Hotels

161 | Limited Service & Budget Hotels

135 | Extended Stay & Serviced Apartments

11 | Casinos

9 | RV Parks & Campgrounds

8 | Motels

Region

362 | Middle East

358 | Europe

87 | North America

35 | Oceania

32 | Asia Pacific

5 | South America

5 | Central America

4 | Africa

Category

675 | Guest Messaging Software

601 | Hotel Guest Apps

563 | Contactless Check-in

323 | Upselling Software

126 | Mobile Ordering & Room Service

Duve Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Contactless Check-in for Small Hotels
#1 of 10
Best Contactless Check-in for Vacation Rentals & Villas
#1 of 6
Best Contactless Check-in for Hostels
#1 of 5

Duve Contactless Check-in Rankings

By size
Best Contactless Check-in for Small Hotels 94% recommended by 129 Small hotels
#1 of 10
Small hotels say that Duve's Contactless Check-in streamlines operations, enhances guest communication, and is intuitive to use, according to verified HotelTechReport reviews. Features such as automation, mobile compatibility, and guest messaging significantly benefit these properties, simplifying daily tasks and improving efficiency.
Best Contactless Check-in for Mid-sized Hotels 95% recommended by 200 Mid-sized hotels
#2 of 9
Medium hotels say that Duve's Contactless Check-in is highly rated in verified HotelTechReport reviews, highlighting its user-friendly interface, seamless guest communication, and efficient upsell opportunities. These features cater specifically to the operational demands of Medium hotels.
Best Contactless Check-in for Enterprise Hotels 92% recommended by 47 Enterprise hotels
#2 of 5
X Large hotels say that Duve's Contactless Check-in technology is valued for its automation, efficiency in guest operations, and seamless guest interactions, according to verified HotelTechReport reviews. These features optimize front desk tasks and enhance overall guest satisfaction.
Best Contactless Check-in for Large Hotels 98% recommended by 128 Large hotels
#2 of 6
Large hotels say that Duve's Contactless Check-in is highly rated due to verified HotelTechReport reviews emphasizing its time-saving automation, reduced front-office workload, and enhanced guest communication. These features are particularly valued for managing operations at scale in Large hotels.
By type
Best Contactless Check-in for Vacation Rentals & Villas 94% recommended by 140 Vacation Rentals & Villas hotels
#1 of 6
Vacation-Rentals-Villas hotels say that Duve's Contactless Check-in ranks highly due to its user-friendly platform, efficient automation, and seamless guest communication, as highlighted by verified HotelTechReport reviews. These strengths meet crucial needs for streamlining operations, enhancing guest experiences, and increasing upselling potential.
Best Contactless Check-in for RV Parks & Campgrounds 81% recommended by 8 RV Parks & Campgrounds hotels
#2 of 2
Rv-Parks-Campgrounds hotels say that Duve's Contactless Check-in, according to verified HotelTechReport reviews, enhances guest communication, streamlines check-in via automation, and simplifies multi-channel messaging. These features align well with operational needs, as noted by many campgrounds.
Best Contactless Check-in for Luxury Hotels 96% recommended by 239 Luxury Hotels hotels
#2 of 11
Luxury hotels say that Duve's Contactless Check-in, highlighted in verified HotelTechReport reviews, streamlines operations and enhances guest experience. It simplifies communication with guests and offers effective upselling tools, appealing to the needs of luxury hospitality environments.
Best Contactless Check-in for Extended Stay & Serviced Apartments 94% recommended by 88 Extended Stay & Serviced Apartments hotels
#2 of 7
Extended-Stay-Serviced-Apartments hotels say that Duve's Contactless Check-in ranks highly due to its efficiency in simplifying guest arrivals and robust guest communication features. Verified HotelTechReport reviews highlight seamless integration with existing systems and enhanced guest satisfaction in Extended-Stay-Serviced-Apartments.
Best Contactless Check-in for Limited Service & Budget Hotels 95% recommended by 104 Limited Service & Budget Hotels hotels
#2 of 8
Limited-Service-Budget hotels say that Duve's Contactless Check-in improves efficiency and guest satisfaction, highlighting it in verified HotelTechReport reviews. Its ability to streamline check-ins, reduce reception workloads, and facilitate efficient guest communication are recurring strengths valued by these hotels.
Best Contactless Check-in for Airport/Conference Hotels 98% recommended by 114 Airport/Conference Hotels hotels
#2 of 8
Conference hotels say that Duve's Contactless Check-in enhances guest satisfaction by streamlining the check-in process, reducing front desk workload, and improving communication efficiency. Verified HotelTechReport reviews highlight its paperless operation, time-saving capabilities, and effective guest interactions, which are crucial for Conference hotel operations.
Best Contactless Check-in for Boutique Hotels 96% recommended by 216 Boutique Hotels hotels
#2 of 11
Boutique hotels say that Duve's Contactless Check-in is highly rated in verified HotelTechReport reviews for its ease of use, communication efficiency, and time-saving capabilities. These strengths cater specifically to the nuanced needs of Boutique establishments, enhancing guest experience while streamlining operations.
Best Contactless Check-in for Bed & Breakfast & Inns 95% recommended by 136 Bed & Breakfast & Inns hotels
#2 of 8
Bed-N-Breakfast hotels say that Duve's Contactless Check-in ranks highly due to its facilitation of guest communication, efficient pre-check-in processes, and user-friendly interface, as supported by verified HotelTechReport reviews. These elements improve guest satisfaction by streamlining arrival and reducing staff workload.
Best Contactless Check-in for Branded Hotels 97% recommended by 177 Branded Hotels hotels
#2 of 8
Branded hotels say that Duve's Contactless Check-in ranks highly according to verified HotelTechReport reviews for its efficiency, user-friendliness, and streamlined guest experiences. These reviews emphasize the importance for Branded hotels of time savings for staff and enhanced guest communication through mobile integration.
Best Contactless Check-in for Casinos 80% recommended by 6 Casinos hotels
#2 of 2
Casino hotels say that Duve's Contactless Check-in ranks highly due to its ease of use, instant communication, and ability to enhance guest satisfaction, as outlined in verified HotelTechReport reviews. These strengths are particularly valued in the Casino hotel environment.
Best Contactless Check-in for City Center Hotels 96% recommended by 198 City Center Hotels hotels
#2 of 9
City-Center-Hotel hotels say that Duve's Contactless Check-in streamlines operations and enhances guest satisfaction, according to verified HotelTechReport reviews. The system simplifies front-office workload and improves guest communication by automating pre-arrival processes, supporting smooth arrivals and reducing front desk congestion.
Best Contactless Check-in for Hostels 96% recommended by 109 Hostels hotels
#1 of 5
Hostel hotels say that Duve's Contactless Check-in ranks highly in verified HotelTechReport reviews due to its efficiency in reducing reception queues, integration with communication hubs, and ease of use in the check-in process. These features simplify operations and improve the guest experience.
Best Contactless Check-in for Other 96% recommended by 113 Other hotels
#2 of 6
Other hotels say that Duve's Contactless Check-in significantly enhances efficiency through pre-registration, saving time for guests and staff. This process streamlines operations, allowing for real-time communication and seamless guest experiences, as highlighted in verified HotelTechReport reviews.
Best Contactless Check-in for Resorts 97% recommended by 180 Resorts hotels
#2 of 10
Resort hotels say that Duve's Contactless Check-in streamlines guest communication, reduces front desk workload, and enhances guest experience, according to verified HotelTechReport reviews. These strengths help resort hotels save time while personalizing guest interactions and ensuring efficient operations.
By region
Best Contactless Check-in for hotels in North America 91% recommended by 51 hotels in North America
#2 of 5
Na hotels say that Duve's Contactless Check-in ranks highly in verified HotelTechReport reviews thanks to its automation capabilities, the convenience it offers guests through streamlined check-in processes, and its effective communication tools for enhancing guest satisfaction and experience.
Best Contactless Check-in for hotels in Asia Pacific 78% recommended by 19 hotels in Asia Pacific
#3 of 4
Ap hotels say that Duve's Contactless Check-in streamlines the guest experience by reducing paper usage and expediting the arrival process, according to verified HotelTechReport reviews. It integrates well with existing systems and offers user-friendly interfaces, enhancing operational efficiency for Ap hotels.
Best Contactless Check-in for hotels in Middle East 99% recommended by 231 hotels in Middle East
#1 of 3
Me hotels say that Duve's Contactless Check-in ranks highly based on verified HotelTechReport reviews due to its user-friendly interface, efficient guest communication, and time-saving features that alleviate reception desk pressures, thereby enhancing the guest experience at hotels in Me.
Best Contactless Check-in for hotels in Oceania 95% recommended by 11 hotels in Oceania
#2 of 2
Oc hotels say that Duve's Contactless Check-in ranks highly in verified HotelTechReport reviews due to its ability to streamline the check-in process, effective guest communication, and user-friendly interface, which are crucial strengths valued by Oc hotels.
Best Contactless Check-in for hotels in Europe 93% recommended by 220 hotels in Europe
#1 of 10
Europe hotels say that Duve's Contactless Check-in system receives high praise in verified HotelTechReport reviews for its efficiency in streamlining the guest arrival process, user-friendly interface, and enhanced guest communication, proving crucial for European hospitality businesses.
By country
Best Contactless Check-in for hotels in Austria 84% recommended by 5 hotels in Austria
#1 of 1
At hotels say that Duve's Contactless Check-in effectively integrates multilingual and flexible features, enhancing the guest experience according to verified HotelTechReport reviews. Its strengths lie in a central communication hub and robust upsell capabilities, which are vital for At establishments.
Best Contactless Check-in for hotels in Australia 95% recommended by 10 hotels in Australia
#2 of 2
Au hotels say that Duve's Contactless Check-in ranks highly in verified HotelTechReport reviews due to its user-friendly interface, efficient guest communication without app downloads, and streamlined self-service check-in process. These features are important for improving operational efficiency and guest satisfaction in Au.
Best Contactless Check-in for hotels in Belgium 94% recommended by 9 hotels in Belgium
#1 of 1
Be hotels say that Duve's Contactless Check-in receives high ratings in verified HotelTechReport reviews for its effective guest communication, seamless integration of services, and user-friendly platform. These strengths are crucial for enhancing guest experiences and operational efficiency in Be.
Best Contactless Check-in for hotels in Canada 80% recommended by 8 hotels in Canada
#2 of 2
Ca hotels say that Duve's Contactless Check-in benefits from features such as interactive guest messaging, ease of use, and efficient self-check-in processes. Verified HotelTechReport reviews highlight these strengths as valuable for enhancing guest experience and operational efficiency in Ca accommodations.
Best Contactless Check-in for hotels in Cyprus 98% recommended by 6 hotels in Cyprus
#1 of 1
Cy hotels say that Duve's Contactless Check-in ranks highly in verified HotelTechReport reviews due to its efficient guest communication, convenient check-in process, and the ability to enhance guest relationships. These features are particularly valued by hotels in Cy.
Best Contactless Check-in for hotels in Germany 91% recommended by 17 hotels in Germany
#2 of 2
De hotels say that Duve's Contactless Check-in enhances efficiency and optimizes guest experience, as noted in verified HotelTechReport reviews. Key strengths include streamlined processes that save time, reduce paperwork, and facilitate easy guest communication, crucial for operational performance in De.
Best Contactless Check-in for hotels in Spain 93% recommended by 19 hotels in Spain
#1 of 2
Es hotels say that Duve's Contactless Check-in features, according to verified HotelTechReport reviews, are notable for saving time by pre-registering guests, streamlining arrival processes, and enhancing communication through real-time updates. These aspects are highly valued by Es hotels.
Best Contactless Check-in for hotels in France 94% recommended by 80 hotels in France
#1 of 1
Fr hotels say that Duve's Contactless Check-in simplifies guest arrivals and enhances satisfaction, according to verified HotelTechReport reviews. Recurring strengths include streamlined operations, intuitive interface, and seamless communication, which are crucial for Fr hotels aiming to improve efficiency and guest experience.
Best Contactless Check-in for hotels in United Kingdom 95% recommended by 27 hotels in United Kingdom
#2 of 3
Gb hotels say that Duve's Contactless Check-in ranks highly due to its user-friendly remote service and seamless communication features, as noted in verified HotelTechReport reviews. The system efficiently manages guest interactions and supports upselling, which is beneficial for hotel operations in Gb.
Best Contactless Check-in for hotels in Greece 98% recommended by 12 hotels in Greece
#1 of 1
Gr hotels say that Duve's Contactless Check-in is highly rated in verified HotelTechReport reviews due to its time efficiency, reduction in front desk congestion, and enhanced guest communication. These aspects are particularly valued by Gr hotels for streamlining operations and improving guest experiences.
Best Contactless Check-in for hotels in Israel 99% recommended by 229 hotels in Israel
#1 of 1
Il hotels say that Duve's Contactless Check-in is valued for its role in easing front desk workloads and improving the check-in experience, according to verified HotelTechReport reviews. It enhances communication, aids automation, and supports operational efficiency for Il accommodations.
Best Contactless Check-in for hotels in Italy 96% recommended by 11 hotels in Italy
#1 of 1
It hotels say that Duve's Contactless Check-in ranks highly according to verified HotelTechReport reviews for its efficiency in saving staff time, seamless guest communication, and comprehensive information provision, despite needing improvements in integration for Italian tax compliance and document handling.
Best Contactless Check-in for hotels in Mexico 96% recommended by 8 hotels in Mexico
#2 of 2
Mx hotels say that Duve's Contactless Check-in excels due to its ability to streamline guest communication and service integration, as per verified HotelTechReport reviews. Key strengths include enhanced efficiency in check-in processes and improved upsell opportunities, important to Mx hotels.
Best Contactless Check-in for hotels in Portugal 92% recommended by 9 hotels in Portugal
#1 of 1
Pt hotels say that Duve's Contactless Check-in ranks highly in verified HotelTechReport reviews due to its ease of guest interaction, seamless information organization, and enhanced upselling capabilities. These features are particularly valued by Pt hotels for streamlining operations and guest experiences.
Best Contactless Check-in for hotels in United States 92% recommended by 35 hotels in United States
#3 of 5
Us hotels say that Duve's Contactless Check-in ranks highly in verified HotelTechReport reviews due to its significant automation, which streamlines the check-in process, enhances communication with guests, and offers customization options. These features contribute to operational efficiency and guest satisfaction.

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What is Duve?

Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Duve - Online Check-in is a guest experience enhancement platform designed specifically for the hospitality industry. It streamlines the check-in process, allowing guests to check-in either prior to arrival through SMS, email, or WhatsApp, or upon arrival via QR codes, kiosks, and tablets. This system not only reduces front desk workload but also enriches the guest experience by coordinating arrival details, offering room upgrades based on live availability, and facilitating various upselling opportunities. One of its core strengths is its ability to gather guest information ahead of time, allowing hoteliers to deliver a more personalized and profile-driven experience. Duve also enables document scanning and e-signature collection, making bureaucratic processes smoother and more efficient. Payment collection is seamlessly integrated, allowing full or partial payments before arrival, and supporting pre-authorizations and incidental holds. This advanced platform can effortlessly sync with property management systems (PMS), enabling smart room upgrades and ensuring hoteliers can maximize revenue even with suboptimal occupancy rates. Multi-channel communication and multilingual support enhance the engagement process, making it easier to cater to the diverse needs of international guests. Overall, Duve - Online Check-in significantly boosts operational efficiency, increases revenue through strategic upselling, and elevates the overall guest experience by leveraging innovative technology tailored for the modern hospitality industry.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Duve products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Duve

FAQs

Capabilities

Provide an exceptional experience

Learn your guests before their arrival

Document scans and E-signatures

Provide a seamless arrival

Arrival Coordination

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Available Add-ons & Modules

Personalized Upselling

Upselling Software
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

INCLUDED

No-download Guest App

Hotel Guest Apps
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.

INCLUDED

Review Management

Reputation Management
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.

INCLUDED

Review Collection & Optimization

Guest Survey Software
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

INCLUDED

Guest Communication

Guest Messaging Software
The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

INCLUDED

Duve Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Duve - Online Check-in is the #3 most trending product in the Contactless Check-in category (out of 86) and the #149 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
91 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Duve Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Duve Average Duve

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37

Success Stories

12

References

18

Featured Customers

Duve Case Studies

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Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival

Los Angeles (United States)

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Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve

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How Sofitel Mexico City Reforma Scaled Personalized Guest Communication and Achieved 816% ROI with Duve

Mexico City (Mexico)

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How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months

Denarau Island (Fiji)

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How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools

Paris (France)

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How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue and Drove Positive Guest Reviews with Duve’s Guest Experience Suite

Vienna (Austria)

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How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO

Las Vegas (United States)

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How Duve helped increase guest satisfaction scores at Sofitel London St James

(United Kingdom)

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How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests

Paralimni (Cyprus)

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How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve

Rhein-Kreis Neuss (Germany)

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Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve

Paris (France)

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How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve's Guest Experience Suite

Paris (France)

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How BeMate optimized their guest journey to increase online check-in rates by 30% within one month

Milan (Italy)

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Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve

Paris (France)

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How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI

Laverune (France)

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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority

Paris (France)

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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Berlin (Germany)

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Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve

Picton (Canada)

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Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era

Paris (France)

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Astotel achieves 8x increase in opt-in email addresses collected with Duve

Paris (France)

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How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI

Oostkamp (Belgium)

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Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Kfar Giladi (Israel)

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Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI

Tel Aviv (Israel)

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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv (Israel)

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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States)

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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain)

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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Cabourg (France)

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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France)

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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel)

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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France)

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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

Brentford (United Kingdom)

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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal)

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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France)

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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisbon (Portugal)

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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv (Israel)

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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv (Israel)

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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

Tel Aviv (Israel)

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Duve Reviews

Hotelier Rating

Excellent
494
Very Good
39
Average
15
Poor
3
Terrible
12

Property Size

  • X-Small (39)
  • Small (130)
  • Mid-Sized (102)
  • Large (226)
  • X-Large (47)

Country

  • Israel
    Israel
    (229)
  • France
    France
    (80)
  • United States
    United States
    (35)
  • United Kingdom
    United Kingdom
    (27)
  • Spain
    Spain
    (19)
  • Germany
    Germany
    (17)
  • Greece
    Greece
    (12)
  • Italy
    Italy
    (11)
  • Australia
    Australia
    (10)
  • Belgium
    Belgium
    (9)
  • Portugal
    Portugal
    (9)
  • Mexico
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    (8)
  • Canada
    Canada
    (8)
  • Cyprus
    Cyprus
    (6)
  • Austria
    Austria
    (5)
  • India
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    (4)
  • Netherlands
    Netherlands
    (4)
  • Thailand
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  • Switzerland
    Switzerland
    (4)
  • Philippines
    Philippines
    (3)
  • Poland
    Poland
    (3)
  • Indonesia
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    (2)
  • Malaysia
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    (2)
  • Lithuania
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    (2)
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    (2)
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    (2)
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    Finland
    (2)
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    (1)
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    Morocco
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
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    (1)
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    (1)
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    Singapore
    (1)
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    (1)
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    (1)
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    (1)
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    (1)
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    (1)
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    (1)
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    (1)
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    (1)
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    Korea, South
    (1)
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    Virgin Islands, British
    (1)
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    (1)
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    Honduras
    (1)
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    Brazil
    (1)

Region

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    North America
    (51)
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    (220)
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    Asia Pacific
    (19)
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    (11)
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    (231)
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    (2)
10

Nice and easy

Manager from 10 to 24 room Bed & Breakfast & Inn in Tel Aviv (Israel)

Verified
5 months ago
The communication options. The look. Its very easy to send message to the guest. The guest use that as well.
Country Israel
Manager
Small Hotel
5

Adequate but limited

Humber Lofts from 10 to 24 room Extended Stay & Serviced Apartment in Kingston-upon-Hull (United Kingdom)

Verified
5 months ago
Ease of use for daily tasks. The features needed to be used by staff are simple and easy to use.
Country United Kingdom
Humber Lofts
Small Hotel
10

User friendly & streamlined

Guest Experience Manager from 50-74 room Boutique in Tel Aviv (Israel)

Verified
5 months ago
- Easy to use for hotels & guests. - Fast communication given the contact details are available. - Guest app is very useful for guests to reduce need to ask receptionists.
Country Israel
Guest Experience Manager
Mid-Sized Hotel
2

Not recommended use for large scale operator

Director from 500+ room in Jakarta (Indonesia)

Verified
5 months ago
Only the guest messaging system but only for small operators, after a while it is not scalable. The guest check-in system is also not great, very rigid and not flexible.
Country Indonesia
Director
X-Large Hotel
10

All-in-one platform for hotels, great customer service and great for the customers too.

Product Manager from 100 to 199 room City Center Hotel in Ramat Gan (Israel)

Verified
5 months ago
Duve is a strong all-in-one platform for hotels, offering reliable support and custom inquiries that tailor the guest journey. Their team ensures smooth operations and adapts features to hotel needs. Unlike competitors that offer only fragments of the guest journey, Duve provides a full all-in-one platform with rich features and strong supp...
Country Israel
Product Manager
Large Hotel
1

Poor usability and unreliable performance

CEO from 10 to 24 room Bed & Breakfast & Inn in Lugano (Switzerland)

Verified
5 months ago
The system is unreliable and does not work consistently across all devices, particularly on Android. The guest check-in process is overly complicated, time-consuming, and confusing, which regularly leads to guest frustration and complaints. After a few months of use, we requested cancellation of our account due to these issues. Our access...
Country Switzerland
CEO
Small Hotel
7

It was a good tool for getting started with using a guest app

Première de Réception from 50-74 room City Center Hotel in Paris (France)

Verified
5 months ago
The customer chat was easy to use and the pre-check-ins worked very well. The guest app was also useful and user-friendly.
Country France
Première de Réception
Mid-Sized Hotel
10

Review

Call Center Manager from 50-74 room Hostel in Tel Aviv (Israel)

Verified
5 months ago
A user-friendly and simple system. Guests receive information tailored to their reservation, language, preferences, and stay dates. This significantly improves communication clarity and satisfaction.
Country Israel
Call Center Manager
Mid-Sized Hotel
10

An excellent company with an excellent te

VP Operation from 75-99 room Luxury Hotel in ZichronYaakov (Israel)

Verified
5 months ago
The innovation. They keep updating the services and keep being relevant, productive and necessary. he UX is simple, intuitive and flexible. The customer service is amazin.
Country Israel
VP Operation
Mid-Sized Hotel
10

An upgrade to the guest experience

Hotel Manager from 25-49 room Bed & Breakfast & Inn in Ma'ale HaHamisha (Israel)

Verified
5 months ago
Very convenient and efficient. Guests check in by themselves/pay by themselves/correspond with the reception during their stay. Very convenient. The guests in this era want less direct contact with the hotel staff and prefer interactive communication.
Country Israel
Hotel Manager
Small Hotel
  • 1
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  • 57

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Duve does a great job simplifying and centralizing guest communication for hotels. It helps properties automate routine messages, collect guest information in advance, and present upsell options in a clear, user-friendly way. Hoteliers appreciate that once it’s configured, it reliably removes manual work from the team and gives guests a clearer understanding of what to expect before and during their stay.

Question:

What differentiates this product or service from the competition?

Answer:

Duve stands out because it manages a wide range of guest touchpoints in a single place without feeling overly complex. Its integrations are stable, onboarding is straightforward, and the interface is intuitive for both staff and guests. We also see that the Duve team is responsive and open to feedback, which makes collaborating on joint clients easier and more predictable.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take the time to set up your guest flows thoughtfully at the beginning. A well-configured setup makes ongoing operations much smoother and helps you get the full value of the platform. Think through the typical questions your guests ask, the information your team repeats most often, and the points in the journey where misunderstandings usually occur.

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Are you a consultant or vendor that recommends Duve? Leave a recommendation

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