Duve - Online Check-in

4.8 (239 REVIEWS)

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HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Javier, Paul, Kanza + 31 more experts recommend Duve

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Duve - Online Check-in

4.8 (239 REVIEWS)

Ranked 2 (out of 63) in Contactless Check-in

2023 Finalist HotelTechAwards

Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.

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Ratings Summary

4.8
Excellent
239 reviews
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Duve - Online Check-in is the #1 most trending product in the Contactless Check-in category (out of 63) and the #24 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Duve - Online Check-in
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Allow your guests to check-in either prior to their arrival - by sending them the pre-check-in link by SMS, email or WhatsApp - or upon their arrival - by placing QR codes, kiosks or tablets for guests to check-in from your reception. By collecting information about your guests prior to their arrival, you’ll ensure a profile-driven experience for your guests. ● Arrival coordination: Coordinate your guests’ arrival details and automatically present different check-in options according to arrival times and methods. In just a few clicks, users can purchase early check-in, transportation services, or alternative check-in methods depending on each guest’s arrival details. ● Room upgrading: Smart tools in Duve will offer room upgrades to guests according to live availability in your PMS, ensuring that you’re maximizing potential revenues even when occupancy rates are not reaching 100%. ● Document scanning: Reduce your staff’s paperwork load for bureaucratic processes such as scanning guests’ documents by allowing guests to scan and upload them for themselves from their devices. ● E-signature collection: Upload any contracts or guest registration cards to your online check-in wizard to allow guests to read and electronically sign any required documents before their arrival. ● Payment Collection: Collect full or partial payments for rooms or rentals before guests arrive. Charge any pre-authorization payments or additional hold for incidentals, and allow users to easily purchase any upsells through the online check-in wizard. ● Profile Enrichment: Collect essential information about your guests before they’ve arrived at your property so that you can segment them according to their specific profile. Ask any custom questions to help you better understand who your guests are.

Capabilities

Provide an exceptional experience

Learn your guests before their arrival

Document scans and E-signatures

Provide a seamless arrival

Arrival Coordination

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Duve Average Duve

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14

Success Stories

12

References

18

Featured Customers

Popularity by Segment

Size

105 | Medium (25-74 room)

86 | X-Large (200+ room)

83 | Large (75-199 room)

51 | X-Small (1-9 room)

27 | Small (10-24 room)

Type

118 | Vacation Rentals & Villas

73 | Luxury Hotels

71 | Hostels

69 | Boutiques

54 | Extended Stay & Serviced Apartments

42 | Resorts

37 | City Center Hotels

30 | Bed & Breakfast & Inns

28 | Branded Hotels

5 | Motels

4 | RV Parks & Campgrounds

3 | Limited Service & Budget Hotels

2 | Casinos

2 | Airport/Conference Hotels

Region

173 | Middle East

141 | Europe

40 | North America

10 | Asia Pacific

10 | Oceania

3 | Central America

1 | South America

Category

246 | Guest Messaging Software

239 | Contactless Check-in

209 | Hotel Guest Apps

136 | Upselling Software

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239

Reviews

29

Expert Recommendations

Hotelier Rating

Excellent
345
Very Good
25
Average
12
Poor
3
Terrible
2

By Product

  • Guest Messaging Software
    Guest Messaging Software
  • Contactless Check-in
    Contactless Check-in
  • Hotel Guest Apps
    Hotel Guest Apps
  • Upselling Software
    Upselling Software

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Central America
    Central America
10

very good

marketing manager from 100 to 199 room Hostel in Ein Gev

Verified
5 days ago
it is easy for us to contact our clients for check-in before the arrival, upselling and upgrading, and more function
10

Game changing platform

General manager from 10 to 24 room City Center Hotel in Yafo (Israel)

Verified
5 days ago
The fact that we can communicate with guests that easy now and that they can make all the pre check in in advance save us so much time and give us the opportunity to be a host full time.
8

Hassle free check in

Revenue and Tech Manager from 25-49 room Hostel in Makati (Philippines)

Verified
5 days ago
It gives an effective solution to provide a hassles free and paperless transaction with the guests. We have all the guests record in one place
10

We are very happy to work with Duve

Property Manager from 5 to 9 room Boutique in Girona (Spain)

Verified
5 days ago
The customer service is excellent; they resolve any doubts instantly. The program is very intuitive and greatly assists us in automating our day-to-day processes.
10

Great system

Revenue manager from 50-74 room Vacation Rentals & Villa in Tel Aviv-Yafo (Israel)

Verified
12 days ago
Easy to use for the hotel and for the guests.Looks good.Help the hotel to look professional The communication with the guests can't be easier
10

Smooth guest experiences

CEO from 100 to 199 room Extended Stay & Serviced Apartment in Tel Aviv-Yafo (Israel)

Verified
12 days ago
We very much like the check-in process, it saves a lot of time for us and the messaging platform is very unique and simple to use.
10

Duve , a great support for our business

Responable expérience client from 500+ room in Paris (France)

Verified
1 months ago
We are using the Guest Messaging Software every day to communicate with our client - it is very useful, because we can see if our clients have sent us a message , and we can answer directly to their demands. We ask all of our guests to use the online check-in system to pre-register themselves. This option helps us and our local teams grea...
10

Online Check In

FOM from 200 to 499 room Resort in (Israel)

Verified
1 months ago
Minimum contact with reception staff at arriving time. Option for prepayment before arriving and without paper bills. Chat with guest and communication before arriving.
10

Great product for anyone running a number of properties or hotel

Manager from Boutique in Tel Aviv-Yafo (Israel)

Verified
1 months ago
Great product for anyone running a number of properties or hotels and wish to scale, this product lets you automate on a whole new level and well as upsell products, highly recommend.
10

Makes our life easier

CFO from 500+ room Resort in Eilat (Israel)

Verified
9 months ago
Makes our life easier, we save a lot of paper and customers like it because the ques are short and they can receive sooner their key
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Newsfeed

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Duve

1 week ago

Duve Sponsors Hotel Tech Report’s 2024 Buyer Guide for Guest Apps

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1 month ago

Duve Unleashes Major Innovations in Guest Experience Platform to Help Hoteliers Stay Ahead the Summer Peak Season

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4 months ago

Thaïs PMS and Duve Integrate to Help Hoteliers Improve Their Guest Experience Management

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Duve

5 months ago

Duve Launches Advanced Email Marketing Capabilities to Foster Post-Stay Guest Experience for Hoteliers

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Duve

5 months ago

Duve Guest Experience Management Platform Now Available on Oracle Cloud Marketplace

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Duve

6 months ago

Revolutionizing Guest Experience, Duve Introduces AI into Hospitality with ‘DuveAI’

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Duve

7 months ago

The Ultimate Guide to Guest Management

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Duve

7 months ago

Duve Amongst the First SaaS Companies in Hospitality to Achieve ISO 27001 & ISO 27701 Certifications

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Duve

8 months ago

Duve is Named The Best Guest Experience Platform in the 2023 HotelTechAwards

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Duve

9 months ago

How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

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9 months ago

Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

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9 months ago

How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

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9 months ago

How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

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9 months ago

How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

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Duve

9 months ago

How IsRentals Remotely Manages 120 Vacation Rentals with Duve

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Duve

10 months ago

Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

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Duve

10 months ago

How Charles Hope Apartments Revamped Their Guest Engagement with Duve

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10 months ago

How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

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10 months ago

How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

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10 months ago

How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

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Duve

10 months ago

Doubling Online Check-In Rate: A Fattal & Duve Success Story

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Duve

11 months ago

From Tel Aviv to Paris: Duve, the Hospitality Tech Company Announces Expansion into the French Market

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Duve

1 year ago

How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

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Duve

1 year ago

How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

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Duve

1 year ago

Hospitality Tech Startup Duve Announces a $10M Funding Round

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Duve

1 year ago

Duve Named Best Guest App & Best Contactless Check-in Finalist

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