Duve - Online Check-in

4.8 (484 REVIEWS)

HTR Score icon
HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Rachel, Maurice, Yumiko + 59 more experts recommend Duve

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2024 Finalist HotelTechAwards

Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.

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What is Duve?

Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Duve - Online Check-in is a guest experience enhancement platform designed specifically for the hospitality industry. It streamlines the check-in process, allowing guests to check-in either prior to arrival through SMS, email, or WhatsApp, or upon arrival via QR codes, kiosks, and tablets. This system not only reduces front desk workload but also enriches the guest experience by coordinating arrival details, offering room upgrades based on live availability, and facilitating various upselling opportunities. One of its core strengths is its ability to gather guest information ahead of time, allowing hoteliers to deliver a more personalized and profile-driven experience. Duve also enables document scanning and e-signature collection, making bureaucratic processes smoother and more efficient. Payment collection is seamlessly integrated, allowing full or partial payments before arrival, and supporting pre-authorizations and incidental holds. This advanced platform can effortlessly sync with property management systems (PMS), enabling smart room upgrades and ensuring hoteliers can maximize revenue even with suboptimal occupancy rates. Multi-channel communication and multilingual support enhance the engagement process, making it easier to cater to the diverse needs of international guests. Overall, Duve - Online Check-in significantly boosts operational efficiency, increases revenue through strategic upselling, and elevates the overall guest experience by leveraging innovative technology tailored for the modern hospitality industry.

Capabilities

Provide an exceptional experience

Learn your guests before their arrival

Document scans and E-signatures

Provide a seamless arrival

Arrival Coordination

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

Available Add-ons & Modules

Personalized Upselling

Upselling Software
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

INCLUDED

No-download Guest App

Hotel Guest Apps
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.

INCLUDED

Review Management

Reputation Management
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.

INCLUDED

Review Collection & Optimization

Guest Surveys & Feedback
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

INCLUDED

Guest Communication

Guest Messaging Software
The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

INCLUDED

Duve Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Duve - Online Check-in is the #2 most trending product in the Contactless Check-in category (out of 74) and the #27 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Duve Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Duve Average Duve

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23

Success Stories

12

References

18

Featured Customers

Duve Case Studies

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How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI

Laverune (France)

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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority

Paris (France)

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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Berlin (Germany)

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Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve

Picton (Canada)

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Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era

Paris (France)

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Astotel achieves 8x increase in opt-in email addresses collected with Duve

Paris (France)

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How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI

Oostkamp (Belgium)

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Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Kfar Giladi (Israel)

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Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI

Tel Aviv (Israel)

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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv (Israel)

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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States of America)

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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain)

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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Cabourg (France)

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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France)

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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel)

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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France)

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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

Brentford (United Kingdom)

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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal)

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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France)

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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisbon (Portugal)

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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv-Yafo (Israel)

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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv (Israel)

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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

Tel Aviv (Israel)

Popularity by Segment

Size

51 | X-Small (1-9 room)

67 | Small (10-24 room)

160 | Medium (25-74 room)

165 | Large (75-199 room)

218 | X-Large (200+ room)

Country

285 | Israel

87 | France

45 | United States of America

31 | United Kingdom

28 | Spain

15 | Germany

15 | Australia

15 | Greece

14 | Mexico

13 | Cyprus

13 | Italy

12 | Portugal

11 | Belgium

9 | Canada

6 | Netherlands

5 | Switzerland

4 | Austria

3 | Finland

3 | India

3 | Poland

2 | Lithuania

2 | Thailand

2 | Philippines

2 | Japan

2 | Malaysia

2 | United Arab Emirates

1 | Indonesia

1 | Singapore

1 | Luxembourg

1 | Brazil

1 | Costa Rica

1 | Korea, South

1 | South Africa

1 | Albania

1 | Colombia

1 | Virgin Islands, British

1 | Ireland

1 | Taiwan

1 | Monaco

1 | Czech Republic

1 | Bulgaria

1 | Romania

1 | Honduras

1 | Turks and Caicos Islands

Type

272 | Luxury Hotels

225 | City Center Hotels

219 | Boutiques

207 | Resorts

204 | Branded Hotels

188 | Vacation Rentals & Villas

138 | Hostels

135 | Bed & Breakfast & Inns

104 | Limited Service & Budget Hotels

94 | Extended Stay & Serviced Apartments

83 | Airport/Conference Hotels

7 | RV Parks & Campgrounds

6 | Casinos

6 | Motels

Region

287 | Middle East

255 | Europe

68 | North America

15 | Asia Pacific

15 | Oceania

4 | South America

2 | Central America

1 | Africa

Category

485 | Guest Messaging Software

484 | Contactless Check-in

405 | Hotel Guest Apps

242 | Upselling Software

2 | Mobile Ordering & Room Service

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Duve Reviews

Hotelier Rating

Excellent
605
Very Good
39
Average
19
Poor
4
Terrible
5

Property Size

  • X-Small (51)
  • Small (67)
  • Medium (160)
  • Large (165)
  • X-Large (218)

Country

  • Israel
    Israel
    (285)
  • France
    France
    (87)
  • United States of America
    United States of America
    (45)
  • United Kingdom
    United Kingdom
    (31)
  • Spain
    Spain
    (28)
  • Germany
    Germany
    (15)
  • Australia
    Australia
    (15)
  • Greece
    Greece
    (15)
  • Mexico
    Mexico
    (14)
  • Cyprus
    Cyprus
    (13)
  • Italy
    Italy
    (13)
  • Portugal
    Portugal
    (12)
  • Belgium
    Belgium
    (11)
  • Canada
    Canada
    (9)
  • Netherlands
    Netherlands
    (6)
  • Switzerland
    Switzerland
    (5)
  • Austria
    Austria
    (4)
  • Finland
    Finland
    (3)
  • India
    India
    (3)
  • Poland
    Poland
    (3)
  • Lithuania
    Lithuania
    (2)
  • Thailand
    Thailand
    (2)
  • Philippines
    Philippines
    (2)
  • Japan
    Japan
    (2)
  • Malaysia
    Malaysia
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Indonesia
    Indonesia
    (1)
  • Singapore
    Singapore
    (1)
  • Luxembourg
    Luxembourg
    (1)
  • Brazil
    Brazil
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Korea, South
    Korea, South
    (1)
  • South Africa
    South Africa
    (1)
  • Albania
    Albania
    (1)
  • Colombia
    Colombia
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Ireland
    Ireland
    (1)
  • Taiwan
    Taiwan
    (1)
  • Monaco
    Monaco
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Romania
    Romania
    (1)
  • Honduras
    Honduras
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)

Region

  • North America
    North America
    (68)
  • Europe
    Europe
    (255)
  • Asia Pacific
    Asia Pacific
    (15)
  • Oceania
    Oceania
    (15)
  • Middle East
    Middle East
    (287)
  • South America
    South America
    (4)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like how Duve improves guest experience, streamlines check-ins, enhances upselling, and allows for multilingual communication via various channels. The software boosts revenue by facilitating room upgrades and add-ons, and saves costs by reducing front desk workload. However, some users face challenges with synchronization, customization, and support responsiveness.

AI-generated from the text of customer reviews

Technical Support and Responsiveness
Check-In Process
Guest App Customization
Upselling and Revenue
Multilingual Communication Channels
Design and User Interface
Customer Feedback Management
8

The portal has been extremely helpful and speeds up the check in process for the guests

Receptionist from 75-99 room Airport/Conference Hotel in Buxton (United Kingdom)

Verified
1 days ago
Check in tends to be quicker due to contactless check in, meaning we can fill in the relevant information and take payment when it comes through. We are able to upsell more, as guests can request upgrades and treatments via the portal. Easier way to contact the guests
Country United Kingdom
Receptionist
Large Hotel
10

A real performance tool

Directeur Hébergement from 500+ room Boutique in Monte-Carlo (Monaco)

Verified
1 days ago
Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was excepti...
Country Monaco
Directeur Hébergement
X-Large Hotel
10

I really enjoying using the platform

A Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in Jerusalem (Israel)

Verified
3 days ago
I like the live chat and the feedback and i can offer my guest food and beverage menu and parking and a online cheak in Its Really Easyyyyy Way.
Country Israel
A Hotel Manager
Small Hotel
0

Duve charged us double the subscription fees

Managing Director from 5 to 9 room Bed & Breakfast & Inn in Pantai Tengah (Malaysia)

Verified
1 months ago
Duve billing system charged us double the subscription fee and has not replied us despite multiple emails sent to their finance team.
Country Malaysia
Managing Director
X-Small Hotel
8

permanent synchronization problem with PMS

Partner and CEO from 10 to 24 room Bed & Breakfast & Inn in Jerusalem (Israel)

Verified
1 months ago
Well, I think the automated pre scheduled messages is what I like most about Duve and the multiple supported languaged
Country Israel
Partner and CEO
Small Hotel
8

Great service but upselling doesnt work unless you own the product.

Sales & Marketing manager from 75-99 room Vacation Rentals & Villa in Chamonix-Mont-Blanc (France)

Verified
1 months ago
The check in, the check out and the review from this. the guest log in area and ability to add lots of information
Country France
Sales & Marketing manager
Large Hotel
9

Pre check in

Manager from 200 to 499 room Hostel in Jerusalem (Israel)

Verified
1 months ago
The attention for details, costume made and hard work with the set up team to get the best results, Rachel is the best.
Country Israel
Manager
X-Large Hotel
9

Software that improve the contacr with e guest before arrival

Project manager from 75-99 room City Center Hotel in San Bruno (United States of America)

Verified
1 months ago
' quick The possibility to make actions shorter check in at home offer upsales, push notifications , the communication hub
Country United States of America
Project manager
Large Hotel
10

everything was pefect with Duve . My customers love the application

Airbnb house Host from 1 to 4 room Vacation Rentals & Villa in Fourka (Greece)

Verified
1 months ago
i work with Duve for one year and its the best app i ever have . Everything was perfect and the support was great in my questions . My customers love my Guidebook and i have very good reviews for this service .
Country Greece
Airbnb house Host
X-Small Hotel
10

Great software. Easy setup, very easy to use

Manager from 200 to 499 room City Center Hotel in Tel Aviv (Israel)

Verified
1 months ago
It helps me to communicate with my guests automatically and save time and efforts from the moment of booking throughout check in, stay, check out and much more
Country Israel
Manager
X-Large Hotel
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