Duve - Online Check-in
4.8 (484 REVIEWS)
HT Score
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Rachel, Maurice, Yumiko + 59 more experts recommend Duve
Read RecommendationsDuve - Online Check-in
Ranked 2 (out of 74) in Contactless Check-in
2024 Finalist
HotelTechAwards
Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldOffer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.
96% recommended by 462 hotels
AFI Hotels, Astotel, Fattal Hotels & 459 others
What is Duve?
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Duve - Online Check-in is a guest experience enhancement platform designed specifically for the hospitality industry. It streamlines the check-in process, allowing guests to check-in either prior to arrival through SMS, email, or WhatsApp, or upon arrival via QR codes, kiosks, and tablets. This system not only reduces front desk workload but also enriches the guest experience by coordinating arrival details, offering room upgrades based on live availability, and facilitating various upselling opportunities.
One of its core strengths is its ability to gather guest information ahead of time, allowing hoteliers to deliver a more personalized and profile-driven experience. Duve also enables document scanning and e-signature collection, making bureaucratic processes smoother and more efficient. Payment collection is seamlessly integrated, allowing full or partial payments before arrival, and supporting pre-authorizations and incidental holds.
This advanced platform can effortlessly sync with property management systems (PMS), enabling smart room upgrades and ensuring hoteliers can maximize revenue even with suboptimal occupancy rates. Multi-channel communication and multilingual support enhance the engagement process, making it easier to cater to the diverse needs of international guests.
Overall, Duve - Online Check-in significantly boosts operational efficiency, increases revenue through strategic upselling, and elevates the overall guest experience by leveraging innovative technology tailored for the modern hospitality industry.
Capabilities
Provide an exceptional experience
Provide an exceptional experience
No one likes waiting on long check-in lines when they're about to start a vacation. Duve's online check-in gets rid of long queues for guests upon hotel arrival, enabling them to promptly embark on their vacation and simultaneously releasing staff from manual check-in responsibilities. This empowers the staff to concentrate on the main goal: delivering an exceptional hospitality experience.
Learn your guests before their arrival
Learn your guests before their arrival
Initiate guest communication upon booking with Duve. Enhance each guest's booking value by comprehending their preferences. Engage in direct conversations via the guest app to provide customized experiences, services, upgrades, eliminating the need for third-party communication.
Document scans and E-signatures
Document scans and E-signatures
Gathering e-signatures of registration cards is a crucial aspect of the check-in process, and the capability to collect document scans in advance holds much importance as well. This streamlined approach ensures efficient verification before guests' arrival, saving time and enhancing property security.
Provide a seamless arrival
Provide a seamless arrival
Be proactive by sharing all information your guests may need before their arrival. From parking instructions to transportation add-on offerings, you'll be sure to offer your guests information specifically relevant to them so that they have an exceptional experience from the beginning
Arrival Coordination
Arrival Coordination
Coordinate your guests’ arrival details and automatically present different check-in options according to arrival times and methods. In just a few clicks, users can purchase early check-in, transportation services, or alternative check-in methods depending on each guest’s arrival details.
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
Available Add-ons & Modules
Personalized Upselling
Upselling Software
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.
No-download Guest App
Hotel Guest Apps
Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.
Review Management
Reputation Management
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.
Review Collection & Optimization
Guest Surveys & Feedback
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.
Guest Communication
Guest Messaging Software
The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.
Duve Reviews Summary
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Duve - Online Check-in is the #2 most trending product in the Contactless Check-in category (out of 74) and the #27 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreDuve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Duve as the #2 Contactless Check-in provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Duve Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Duve Case Studies
How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI
Laverune (France)
Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority
Paris (France)
Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI
Berlin (Germany)
Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve
Picton (Canada)
Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era
Paris (France)
Astotel achieves 8x increase in opt-in email addresses collected with Duve
Paris (France)
How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI
Oostkamp (Belgium)
Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve
Kfar Giladi (Israel)
Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI
Tel Aviv (Israel)
How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications
Tel Aviv (Israel)
Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless
South Lake Tahoe (United States of America)
How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins
Fuengirola (Spain)
How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands
Cabourg (France)
How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish
Paris (France)
How IsRentals Remotely Manages 120 Vacation Rentals with Duve
Jerusalem (Israel)
Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate
Paris (France)
How Charles Hope Apartments Revamped Their Guest Engagement with Duve
Brentford (United Kingdom)
How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI
Funchal (Portugal)
How Your Host Helper Reached 625% ROI with Duve's Upselling Tools
Caen (France)
How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling
Lisbon (Portugal)
Doubling Online Check-In Rate: A Fattal & Duve Success Story
Tel Aviv-Yafo (Israel)
How Duve Helped The Setai Hotel Completely Transform the Arrival Experience
Tel Aviv (Israel)
How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve
Tel Aviv (Israel)
References
"Duve is a seamless partner to our guest journey and is an integral part of the personalized and unique experience we offer our guests."
Gilad Shauloff
CEO @
Abraham Tel Aviv אברהם תל אביב
"Duve is a seamless partner to our guest journey and is an integral part of the personalized and unique experience we offer our guests."
Gilad Shauloff
CEO @
Abraham Tel Aviv אברהם תל אביב
"Duve is a seamless partner to our guest journey and is an integral part of the personalized and unique experience we offer our guests."
Gilad Shauloff
CEO @
Abraham Tel Aviv אברהם תל אביב
"What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve."
Gil Einy
Chief Information Officer @
Brown Seaside by Brown Hotels
"What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve."
Gil Einy
Chief Information Officer @
Brown Seaside by Brown Hotels
"What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve."
Gil Einy
Chief Information Officer @
Brown Seaside by Brown Hotels
"Online check-in have dramatically changed our entire operations and allowed us save so much valuable time."
Scott Medina
Founder @
Go Punta Cana Real Estate
"Online check-in have dramatically changed our entire operations and allowed us save so much valuable time."
Scott Media
Founder @
Go Punta Cana Real Estate
"Online check-in have dramatically changed our entire operations and allowed us save so much valuable time."
Scott Medina
Founder @
Go Punta Cana Real Estate
"Duve is a seamless partner to our guest journey and is an integral part of the personalized and unique experience we offer our guests"
Gilad Shauloff
CEO @
Abraham Tel Aviv אברהם תל אביב
"What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve."
Gil Einy
Chief Information Officer @
Brown Seaside by Brown Hotels
"Online check-in have dramatically changed our entire operations and allowed us save so much valuable time."
Scott Medina
Founder @
Go Punta Cana Real Estate
Featured Customers
Popularity by Segment
Size
51 | X-Small (1-9 room)
67 | Small (10-24 room)
160 | Medium (25-74 room)
165 | Large (75-199 room)
218 | X-Large (200+ room)
Country
285 | Israel
87 | France
45 | United States of America
31 | United Kingdom
28 | Spain
15 | Germany
15 | Australia
15 | Greece
14 | Mexico
13 | Cyprus
13 | Italy
12 | Portugal
11 | Belgium
9 | Canada
6 | Netherlands
5 | Switzerland
4 | Austria
3 | Finland
3 | India
3 | Poland
2 | Lithuania
2 | Thailand
2 | Philippines
2 | Japan
2 | Malaysia
2 | United Arab Emirates
1 | Indonesia
1 | Singapore
1 | Luxembourg
1 | Brazil
1 | Costa Rica
1 | Korea, South
1 | South Africa
1 | Albania
1 | Colombia
1 | Virgin Islands, British
1 | Ireland
1 | Taiwan
1 | Monaco
1 | Czech Republic
1 | Bulgaria
1 | Romania
1 | Honduras
1 | Turks and Caicos Islands
Type
272 | Luxury Hotels
225 | City Center Hotels
219 | Boutiques
207 | Resorts
204 | Branded Hotels
188 | Vacation Rentals & Villas
138 | Hostels
135 | Bed & Breakfast & Inns
104 | Limited Service & Budget Hotels
94 | Extended Stay & Serviced Apartments
83 | Airport/Conference Hotels
7 | RV Parks & Campgrounds
6 | Casinos
6 | Motels
Region
287 | Middle East
255 | Europe
68 | North America
15 | Asia Pacific
15 | Oceania
4 | South America
2 | Central America
1 | Africa
Category
485 | Guest Messaging Software
484 | Contactless Check-in
405 | Hotel Guest Apps
242 | Upselling Software
2 | Mobile Ordering & Room Service
More Products by Duve
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like how Duve improves guest experience, streamlines check-ins, enhances upselling, and allows for multilingual communication via various channels. The software boosts revenue by facilitating room upgrades and add-ons, and saves costs by reducing front desk workload. However, some users face challenges with synchronization, customization, and support responsiveness.
AI-generated from the text of customer reviews
Looking for specific info?
8
The portal has been extremely helpful and speeds up the check in process for the guests
Receptionist from 75-99 room Airport/Conference Hotel in Buxton (United Kingdom)
Verified
1 days ago
Check in tends to be quicker due to contactless check in, meaning we can fill in the relevant information and take payment when it comes through. We are able to upsell more, as guests can request upgrades and treatments via the portal. Easier way to contact the guests
United Kingdom
United Kingdom
Receptionist
Large Hotel
10
A real performance tool
Directeur Hébergement from 500+ room Boutique in Monte-Carlo (Monaco)
Verified
1 days ago
Instant communication in the customer's language Upsells Rooms and F&B tool Improves the customer experience High responsiveness to customer requests Easy to use Direct sales Quick and easy changes to make: updating data Presence of photos contributes to the success of The tool Our contact that we had to set up Duve at the hotel was excepti...
Monaco
Monaco
Directeur Hébergement
X-Large Hotel
10
I really enjoying using the platform
A Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in Jerusalem (Israel)
Verified
3 days ago
I like the live chat and the feedback and i can offer my guest food and beverage menu and parking and a online cheak in
Its Really Easyyyyy Way.
Israel
Israel
A Hotel Manager
Small Hotel
0
Duve charged us double the subscription fees
Managing Director from 5 to 9 room Bed & Breakfast & Inn in Pantai Tengah (Malaysia)
Verified
1 months ago
Duve billing system charged us double the subscription fee and has not replied us despite multiple emails sent to their finance team.
Malaysia
Malaysia
Managing Director
X-Small Hotel
8
permanent synchronization problem with PMS
Partner and CEO from 10 to 24 room Bed & Breakfast & Inn in Jerusalem (Israel)
Verified
1 months ago
Well, I think the automated pre scheduled messages is what I like most about Duve and the multiple supported languaged
Israel
Israel
Partner and CEO
Small Hotel
8
Great service but upselling doesnt work unless you own the product.
Sales & Marketing manager from 75-99 room Vacation Rentals & Villa in Chamonix-Mont-Blanc (France)
Verified
1 months ago
The check in, the check out and the review from this. the guest log in area and ability to add lots of information
France
France
Sales & Marketing manager
Large Hotel
9
Pre check in
Manager from 200 to 499 room Hostel in Jerusalem (Israel)
Verified
1 months ago
The attention for details, costume made and hard work with the set up team to get the best results, Rachel is the best.
Israel
Israel
Manager
X-Large Hotel
9
Software that improve the contacr with e guest before arrival
Project manager from 75-99 room City Center Hotel in San Bruno (United States of America)
Verified
1 months ago
' quick The possibility to make actions shorter check in at home offer upsales, push notifications , the communication hub
United States of America
United States of America
Project manager
Large Hotel
10
everything was pefect with Duve . My customers love the application
Airbnb house Host from 1 to 4 room Vacation Rentals & Villa in Fourka (Greece)
Verified
1 months ago
i work with Duve for one year and its the best app i ever have . Everything was perfect and the support was great in my questions . My customers love my Guidebook and i have very good reviews for this service .
Greece
Greece
Airbnb house Host
X-Small Hotel
10
Great software. Easy setup, very easy to use
Manager from 200 to 499 room City Center Hotel in Tel Aviv (Israel)
Verified
1 months ago
It helps me to communicate with my guests automatically and save time and efforts from the moment of booking throughout check in, stay, check out and much more
Israel
Israel
Manager
X-Large Hotel
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