Innovating with pride: Mari Jean Hotel’s digital leap with Mews

OPERATIONS

Mari Jean Hotel is a 54-room, adults-only boutique hotel located in St. Petersburg, Florida. As a proud member of the LGBTQ+ community, the hotel offers a unique blend of historic charm and modern amenities. Known for its exceptional guest service, Mari Jean Hotel boasts impressive guest loyalty, with over 18% of visitors returning and 25% having stayed three or more times.

Why it matters: Prior to adopting Mews, the hotel faced challenges with its outdated legacy system, which lacked key features and was frustrating for both staff and guests. Recognizing the need for a more efficient platform, Mari Jean Hotel transitioned to Mews in 2023. The switch was facilitated by a responsive team that identified new opportunities to optimize operations.

The implementation of Mews brought immediate benefits, including real-time updates to guest and staff-facing content, an intuitive interface, and enhanced communication between hotel departments. These improvements significantly boosted day-to-day efficiency and guest satisfaction.

Top 3 Core Objectives: Mari Jean Hotel aimed to modernize its operations by transitioning from an outdated PMS to a flexible, cloud-based solution. Their goals included enhancing operational efficiency, maximizing revenue, and improving guest satisfaction across their boutique property.

Streamline Operations: The hotel sought to replace its legacy system with a more efficient platform that could quickly adapt to their needs. By adopting Mews, they aimed to simplify daily tasks, reduce manual work, and provide a centralized platform for managing various hotel services.
Enhance Guest Experience: Improving guest satisfaction was a key focus. The hotel aimed to offer smoother, faster, and more personalized service by streamlining check-in processes, enhancing communication, and providing real-time updates on room statuses and amenities.
Optimize Revenue Streams: Mari Jean Hotel recognized the need to maximize revenue through better management of their diverse offerings, such as rooms, poolside cabanas, parking, and special event spaces. Implementing Mews Spaces allowed for separate booking categories and automated reservation processes, leading to increased revenue from simplified bookings and enhanced service offerings.

Innovators Mentioned

Mari Jean Hotel

Mews

David Foxx

General Manager

Mari Jean Hotel

"Mews eliminated the logistical headaches of managing multiple spaces, ensuring guests can book seamlessly while maximizing revenue."

David Foxx

General Manager

👍 General Manager David Foxx said that Mews simplified multi-space management, enabling seamless guest bookings and increased revenue.:

"Mews eliminated the logistical headaches of managing multiple spaces, ensuring guests can book seamlessly while maximizing revenue."

⚖️ The selection process: During their research process, David Foxx evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

General Manager David Foxx said, about their decision: "The user experience – both internally and for guests – is modern, appealing and easy to understand. Mews has transformed how we operate."

📈 The results: Since implementing Mews, Mari Jean Hotel has experienced significant improvements in operational efficiency, guest satisfaction, and revenue generation. The integration of Mews has allowed the hotel to automate various processes, enhance communication, and offer a more seamless guest experience.