Directful - Guest Messaging

5.0 (1 评论)

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100 分中的 0 分

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Directful - Guest Messaging

5.0 (1 评论)

未排名宾客消息软件

The only autonomous marketing platform for hotels

100% 推荐度，1 家酒店推荐

超過 50% 的 Directful’s 評論來自 United States of America。

Bell avatar Bell - AI驅動的產品分析師

我分析了Directful的產品評論、專家推薦、功能、定價、整合及其他資訊，以生成以下摘要。

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特征

统一收件箱

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
桌面应用程序（非基于网络）

使系统非常易于使用酒店经营者不需要记住每天早上登录，当有新消息/事件时，他们会直接在他们的计算机上看到通知，这样他们就不需要每 2 分钟检查一次收件箱。
共享照片
移动应用
移动友好
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

多渠道

4/5 features

Whatsapp 整合
Facebook 信使集成
短信短信

短信 |通过短信与客人交流以邀请他们进行审核的能力。这样做的好处是，由于隐私或门户网站未展示此信息，酒店经营者通常没有客人的电子邮件，因此他们需要另一种沟通方式。此外，世界越来越移动，这意味着 Hotel Tech 也应该如此。任务管理器 |根据评论/数据/见解/等创建任务的能力。所以其他用户可以跟进，请求不会丢失。目标 |又称 KPI。用户可以为他们的团队设定目标，以达到并评估成功或失败。这对于评估目的很有价值。
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

自动化

4/5 features

消息路由
自动回复
聊天机器人

节省时间：自动回答常见问题
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
开放式 API

其他系统访问忠诚度平台以发行、转移、兑换或交换忠诚度积分/里程的能力——这不是忠诚度计划的基本要求，但越来越受欢迎。
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

追加销售和辅助

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

任务管理

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

调查和反馈

4/5 features

消息客人调查
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

报告与分析

4/5 features

分析仪表板
客人历史
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

合规与隐私

4/5 features

自动选择加入/同意收集
安全数据保护
开放式 API

其他系统访问忠诚度平台以发行、转移、兑换或交换忠诚度积分/里程的能力——这不是忠诚度计划的基本要求，但越来越受欢迎。

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

入住前

4/5 features

聊天机器人

节省时间：自动回答常见问题
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

入住和入住后

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

后台

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

人工智能

4/5 features

聊天机器人

节省时间：自动回答常见问题
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

可用的附加元件和模組

Directful 的評論總結

5.0

出色的

1 评论

使用方便

5.0/5

客户支持

5.0/5

投资回报率

5.0/5

执行

5.0/5

推荐用途

直接预订工具在 51 个排名中排名第 18

宾客消息软件在 72 个排名中排名第 28

声誉管理在 50 个排名中排名第 22

酒店客户关系管理与电子邮件营销在 64 个排名中排名第 41

酒店聊天机器人在 26 个排名中排名第 20

Directful 的定價

平均水平

该产品的定价与该类别中的平均产品持平，这通常表明它是一种标准产品，具有标准功能，专为典型操作、用例和属性而设计。

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更多的沟通，更少的困惑

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Directful 的整合

公司	功能
Oracle Hospitality 91% 推荐，来自 582 家酒店	物业管理系统 +2 more
此集成尚未经 ResNexus 验证。 ResNexus 97% 推荐，来自 280 家酒店	酒店管理软件 +2 more
此集成尚未经 WebRezPro 验证。 WebRezPro 94% 推荐，来自 226 家酒店	物业管理系统
Stayntouch 94% 推荐，来自 200 家酒店	物业管理系统
此集成尚未经 Amadeus 验证。 Amadeus 83% 推荐，来自 154 家酒店	RFP 和提案管理软件 +10 more
此集成尚未经 Sabre 验证。 Sabre 85% 推荐，来自 132 家酒店	酒店预订系统 +7 more
此集成尚未经 SkyTouch Technology 验证。 SkyTouch Technology 89% 推荐，来自 111 家酒店	物业管理系统
Visual Matrix PMS 90% 推荐，来自 104 家酒店	酒店管理软件
此集成尚未经 RoomKey PMS 验证。 RoomKey PMS 94% 推荐，来自 49 家酒店	物业管理系统
此集成尚未经 Salesforce 验证。 Salesforce 87% 推荐，来自 6 家酒店	酒店销售软件

支持

未验证

Directful 的客户支持流程尚未获得酒店技术报告的认证。我们建议在演示通话期间参考 GCSC 评分标准，以确保该供应商拥有强大的流程来支持客户。

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帮助中心产品更新

2025

了解有关 GCSC 认证的更多信息

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响应时间

少于一天

推荐的

100%

首选时间

早上下午晚上

首选日期

选择日期

明天 (星期四)

一月 17 (星期五)

一月 20 (星期一)

一月 21 (星期二)

一月 22 (星期三)

一月 23 (星期四)

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Directful - Guest Messaging

什麼是Directful？

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Team Messaging

Broadcast Messaging

桌面应用程序（非基于网络）

共享照片

移动应用

移动友好

Live Translations

Website Livechat

Whatsapp 整合

Facebook 信使集成

短信短信

Website Livechat

消息路由

自动回复

聊天机器人

Broadcast Messaging

Upsell Fulfillment Tracking

开放式 API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

消息客人调查

TripAdvisor Review Partner

Guest Reviews Campaigns

分析仪表板

客人历史

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

自动选择加入/同意收集

安全数据保护

开放式 API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

聊天机器人

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations