Unified Inbox by Bookboost

4.8 (139 评论)

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HT评分  
100 分中的 85 分
Hotel Tech Score 是一个综合排名,包括关键信号,例如:用户满意度、评论数量、评论新近度和供应商提交的信息,以帮助买家更好地了解他们的产品。
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Michael, Yumiko, Henrietta + 33 more experts recommend Bookboost AB

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产品横幅

Unified Inbox by Bookboost

在 79 中排名第 5 位的 访客留言软件

宾客旅程平台

用户头像图片 用户头像图片 用户头像图片

Bell avatar Bell - AI驅動的產品分析師

我分析了Bookboost AB的產品評論、專家推薦、功能、定價、整合及其他資訊,以生成以下摘要。

酒店業者說

酒店经营者喜欢 Bookboost,因为它对客户沟通产生了变革性影响,通过多渠道消息系统实现了高效、个性化的互动。他们欣赏 Bookboost 通过增加销售机会和自动执行重复任务来增加收入,从而提高运营效率的作用。尽管有些人要求进行更多集成和增强分析,但酒店经营者发现该系统易于使用,有助于提升客户体验,从而显著节省成本并提高服务水平。

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Ruby Hotels, Nobis Hospitality, City Hub 和另外79 家酒店

閱讀他們的評論

合作夥伴說

Industry experts recommend Bookboost for its highly effective integration of guest communication and marketing tools, utilizing a unique unified inbox and CRM system. This platform excels in providing hoteliers with a comprehensive 360-degree view of guest interactions through multi-channel messaging, enabling seamless communication. Its key standout is the built-in Customer Data Platform (CDP) which automatically personalizes guest journeys, thereby driving guest loyalty and satisfaction. Although some experts mention its complexity in setup, its ability to streamline marketing and operational efficiency makes it a formidable tool in the hospitality tech space.

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Michael, Yumiko, Henrietta and 29 others

閱讀他們的推薦

按細分市場的受歡迎程度

類別

4 | 特小 (1-9 房间)

13 | 小 (10-24 房间)

43 | 中型 (25-74 房间)

43 | 大 (75-199 房间)

55 | 特大 (200+ 房间)

國家

46 | Sweden

35 | Germany

21 | Netherlands

10 | Italy

8 | Switzerland

8 | China

4 | Norway

4 | Czech Republic

4 | Guatemala

3 | Japan

3 | India

3 | United Kingdom

2 | Indonesia

2 | Austria

1 | Mexico

1 | Finland

1 | Latvia

1 | South Africa

1 | Portugal

1 | Belgium

1 | Denmark

類型

88 | 精品店

82 | 品牌酒店

79 | 豪华酒店

72 | 市中心酒店

72 | 有限的服务和经济型酒店

66 | 住宿加早餐旅馆

38 | 旅馆

37 | 度假村

26 | 机场/会议酒店

20 | 长住服务式公寓

8 | 度假出租屋和别墅

地區

138 | 欧洲

16 | 亚太地区

4 | 南美洲

1 | 北美

1 | 非洲

類別

139 | 访客留言软件

101 | 酒店客户关系管理与电子邮件营销

什麼是Bookboost AB?

成立于{{founded_year}} | 总部位于{{headquarters}} | {{employee_count}} 名员工
Bookboost 的 Unified Inbox 是一款专为酒店业设计的客户消息和沟通管理系统。它将多渠道的客户互动集中到一个平台,使酒店经营者能够无缝管理沟通。该工具通过实现个性化互动和自动执行重复性任务来提升客户体验,从而节省时间和资源。Bookboost 集成了 CRM 和客户数据平台 (CDP),提供全面的客户互动视图,促进有针对性的追加销售和交叉销售。它简化了营销和运营效率,对于希望提高客户满意度和忠诚度的酒店经营者来说,它是一款不可多得的工具。

由人工智能驱动

此描述由 AI 生成,它分析了以下来源,总结了 Bookboost AB 产品、功能和能力的描述。利用用户生成的经过验证的数据源,我们可以为酒店经营者生成更有帮助、更现实的描述,避免促销和夸张。

来源

经过核实的酒店经营者点评

经过验证的专家建议

描述由 Bookboost AB 提供

常见问题解答

功能

将所有消息收集到一个平台

用于团队协作的智能功能

随时捕获您的网站访问者

快速回复,节省时间和精力

让聊天机器人在下班后接管工作

特征

统一收件箱

4/5 features

多渠道

4/5 features

自动化

4/5 features

追加销售和辅助

4/5 features

任务管理

4/5 features

可用的附加元件和模組

任务管理器

员工协作工具
宾客旅程平台

包含

Bookboost AB 的評論總結

4.8
出色的
使用方便
4.7/5
客户支持
4.8/5
投资回报率
4.8/5
执行
4.8/5

被推荐

成就

热门产品

该供应商的趋势得分正在上升,Unified Inbox by Bookboost 是 访客留言软件 类别中 #3 最热门的产品(在 79 中),也是全球酒店技术生态系统中 #139 最热门的产品。 HTR 评估供应商在市场上的实时活动,让买家了解产品是否正在增长势头

学到更多
認證支持

Bookboost AB 已将其内部系统开放给 Hotel Tech Report 并获得了经过验证的支持认证。

Learn more about this achievement in the official press release
卓越证书

该供应商已获得卓越证书,该证书颁发给体现透明文化并受到客户高度推荐的供应商。有关详细信息,请参阅帮助中心。

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
85 HT评分

Hotel Tech Score 是一个综合排名,包括关键信号,例如:用户满意度、评论数量、评论新近度和供应商提交的信息,以帮助买家更好地了解他们的产品。

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Bookboost AB 的定價

平均水平

该产品的定价与该类别中的平均产品持平,这通常表明它是一种标准产品,具有标准功能,专为典型操作、用例和属性而设计。

Bookboost AB 平均水平 Bookboost AB

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输入房间数量以获取您的物业的即时价格估算

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14

成功的故事

7

参考文献

15

特色客户

Bookboost AB 的案例研究

profile-carrusel-screenshot

How Nobis provides a 5-star experience in-person and digitally

Palma de Mallorca (Balearic Islands)

profile-carrusel-screenshot

The Usual Hotels: How to build connections with guests from day one

Brussels (Belgium)

profile-carrusel-screenshot

How to balance automation with authenticity in Guest Communication

London (United Kingdom)

profile-carrusel-screenshot

How Kronen Hotels manages guest communications across properties using personalisation

Stavanger (Norway)

profile-carrusel-screenshot

How Nook Society uses technology in wellness tourism to cater to the modern traveller

Bad Saarow (Germany)

profile-carrusel-screenshot

How Hiisi Homes & Hotels enhance the guest experience through accurate guest data

Helsinki (Finland)

profile-carrusel-screenshot

How Yours Truly used automation to grow guest loyalty and save time

Munich (Germany)

profile-carrusel-screenshot

How YellowSquare designed an effortless guest experience and enhanced internal cooperation

Rome (Italy)

profile-carrusel-screenshot

How Gambino Hotels streamlined front-desk operations and elevated guest experience

Munich (Germany)

profile-carrusel-screenshot

How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings

Helsingborg (Sweden)

profile-carrusel-screenshot

How Capsule Hotel increased online check-in rates & automated their guest journey

Lucerne (Switzerland)

profile-carrusel-screenshot

Citybox 如何在节省 5 位数费用的同时改进多物业客户沟通

Oslo (Norway)

profile-carrusel-screenshot

Northern Lights Village:如何使用自动化节省多达 2 小时的日常任务Northern Lights Village:如何使用自动化节省多达 2 小时的日常任务

Inari (Finland)

profile-carrusel-screenshot

Ruby Hotels 如何通过多渠道消息传递显着提高活动转化率How Ruby Hotels 通过多渠道消息传递显着提高活动转化率

Vienna (Austria)

更多的 产品 经过 Bookboost AB

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https://ucarecdn.com/14bdbdf4-7fe7-483f-b9ab-07b50d9f9c62/-/crop/1280x800/0,22/-/preview/

Bookboost AB 的評論

酒店评级

出色的
128
很好
8
平均
2
较差的
1
糟糕的
0

物业规模

  • 特小 (4)
  • (10)
  • 中型 (34)
  • (39)
  • 特大 (48)

国家

  • Sweden
    Sweden
    (42)
  • Germany
    Germany
    (30)
  • Netherlands
    Netherlands
    (20)
  • Italy
    Italy
    (8)
  • Switzerland
    Switzerland
    (7)
  • China
    China
    (5)
  • Guatemala
    Guatemala
    (4)
  • Czech Republic
    Czech Republic
    (3)
  • Japan
    Japan
    (3)
  • India
    India
    (3)
  • Norway
    Norway
    (2)
  • Indonesia
    Indonesia
    (2)
  • Mexico
    Mexico
    (1)
  • Finland
    Finland
    (1)
  • Austria
    Austria
    (1)
  • Latvia
    Latvia
    (1)
  • South Africa
    South Africa
    (1)
  • Portugal
    Portugal
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Belgium
    Belgium
    (1)
  • Denmark
    Denmark
    (1)

地区

  • 北美
    北美
    (1)
  • 欧洲
    欧洲
    (119)
  • 亚太地区
    亚太地区
    (13)
  • 南美洲
    南美洲
    (4)
  • 非洲
    非洲
    (1)
9

卓越的技术,蕴藏着更大的潜力

Hotel Manager 100 to 199 房间 市中心酒店 Copenhagen (Denmark)

已验证
2 天前
强大的技术可以帮助您减少在普通任务上花费的时间,更有潜力进一步提高您为客人创造真正价值的时间。
Country Denmark
Hotel Manager
大型酒店
Ilse from Bookboost AB replied
Thank you so much for your review! Very happy to read that you are able to create better value for your guests. That is what really matters in the end!
9

卓越的信息传递 // 营销活动管理

Revenue Management 10 to 24 房间 精品酒店 Michendorf (Germany)

已验证
7 天前
我们使用 BookBoost 已经好几年了,非常喜欢这款软件。它能将我们所有的营销信息整合在一起,尤其是 WhatsApp,对我们来说是一个非常宝贵的渠道。高度模块化的营销活动管理功能帮助我们找到适合所有客人的营销方式。继续加油!
Country Germany
Revenue Management
小型酒店
Julia from Bookboost AB replied
Hey Jennifer, thank you so much for the wonderful feedback! It means a lot, especially from someone who’s been using Bookboost for so long! You’re absolutely right about the system translation. It’s already on our roadmap, and your note gives it even more weight. It will definitely make life easier for many teams in the DACH region. Thanks for your trust and for sticking with us. We’ll keep working hard to support your continued success with Bookboost! 😊
10

适用于现代酒店的可靠通信和客户关系管理解决方案

md 100 to 199 房间 长期住宿及服务式公寓 Munich (Germany)

已验证
13 天前
非常棒的酒店技术工具!它将我们所有的宾客沟通信息集中在一个平台上,让我们能够轻松地为每位宾客打造个性化的入住体验。CRM系统清晰、快捷,帮助我们提供更优质的服务。虽然有些功能还可以进一步完善,但总体而言,它极大地提升了我们的运营效率。
Country Germany
md
大型酒店
Julia from Bookboost AB replied
Hey Bene, thank you for the amazing review! A 10/10 really means a lot to us! We love hearing that the unified inbox and CRM help you personalise stays and streamline operations. That’s exactly the impact we want hotels to feel: less friction, more meaningful guest connections. Your feedback on more granular reporting and custom dashboards is spot on. Stay tuned on that topic ;-). Your input helps us prioritise the right direction. Thanks for trusting us to support your guest experience. We are excited to keep levelling up the platform for you!
10

沟通顺畅

Reservations Supervisor 100 to 199 房间 精品酒店 Berlin (Germany)

已验证
13 天前
与客人沟通很方便,遇到问题也可以向客服团队寻求帮助。
Country Germany
Reservations Supervisor
大型酒店
Julia from Bookboost AB replied
Hey, thanks a lot for the great score, we really appreciate it! Happy to hear guest communication and our support team work so smoothly for you. And thank you for the note on memory across conversations. That’s valuable input, and we’re actively improving how our automation handles context to make issue resolution even faster. Glad to have you with us! 😊
10

个性化客户沟通的强大平台

General Manager 50-74 房间 精品酒店 Munich (Germany)

已验证
13 天前
Bookboost 让我们能够以真实且个性化的方式与客人沟通,而无需增加团队的额外工作量。它能够创建如此多的不同细分群体,这意味着我们可以高度个性化地打造客人体验,这无疑对我们保持高回头客率起到了重要作用。而且他们的团队也给予了我们极大的支持。
Country Germany
General Manager
中型酒店
Ilse from Bookboost AB replied
Thank you so much for this wonderful feedback! We’re thrilled that Bookboost helps you create authentic, personalized guest communication and that segmentation supports your strong repeat guest rate. We also really appreciate your kind words about our team. Thank you as well for the note on reporting. Deeper insights matter, and we’re happy to share that improved reporting is on the way, keep an eye out for the next release! We’re grateful for the partnership and excited to keep supporting your success!
10

Bookboost 为我们酒店带来了巨大的价值。

Business Trainee 10 to 24 房间 品牌酒店 Lucerne (Switzerland)

已验证
15 天前
Bookboost 为我们酒店带来了巨大的价值。它通过为客人建立个性化的自动消息,为我们的酒店为未来的客人关系做好了准备。整个过程很顺利,不需要太多的适应,改动也很小。该工具易于使用,我们的同事很快就采用了该工具。
Country Switzerland
Business Trainee
小型酒店
Martina from Bookboost AB replied
Thank you so much for your review. We are really happy to hear that Bookboost has brought value to your hotel and that the rollout was smooth for your team 😊 It’s great to know the tool fits well into your operations. We truly appreciate your forward-thinking ideas, this helps us keep improving 🚀
10

这是一个很好的系统,功能非常有用且易于使用,带来了很好的结果

Manager 100 to 199 房间 品牌酒店 Kloten (Switzerland)

已验证
15 天前
总的来说,我最喜欢的是 Bookboost 找到了一种提供相关且易于使用的酒店 CRM 和电子邮件营销功能的方法。此外,我们使用宾客消息传递和酒店宾客应用程序进行沟通、收集数据、请求和参与。这是一个很好的解决方案。
Country Switzerland
Manager
大型酒店
Martina from Bookboost AB replied
Thank you very much for sharing your review. It is wonderful to read that Bookboost supports your CRM, email marketing, guest messaging, and Guest App needs in a way that feels clear and easy to use. We’re really glad the solution adds value 😊 We also appreciate your note about future developments. We are excited to keep expanding the possibilities so you can drive even more engagement 🙏🏼
10

总体来说一切都很顺利!

Senior Reservations Agent 100 to 199 房间 精品酒店 Berlin (Germany)

已验证
16 天前
系统中确实出现了一些小问题——大多都不严重,但至少有些问题源于酒店方面的初始设置,而非 Bookboost 本身的问题。此外,整个系统仍在部署过程中,还需要一些时间才能完成。我相信未来它会运行良好。我最满意的是这款产品设计精良,考虑周全。人工智能能够自主学习,并能相对快速地发现任何设置或基础信息错误并进行更正。它甚至一度在 AMANO 网站的偏僻角落里找到了一些信息,这些信息本不应该存在,但不知何故 AMANO 团队却没有更改/删除。Bookboost 团队也非常友好、乐于助人,回复迅速。到目前为止,所有提出的问题都得到了快速解决或正在高效处理。
Country Germany
Senior Reservations Agent
大型酒店
Martina from Bookboost AB replied
Thank you so much for taking the time to share such detailed and thoughtful feedback 😊🙏🏼 We really appreciate the effort you put into describing your experience so far, as it is incredibly valuable for us, and we’ve carefully noted every point you raised. It’s great to hear that the setup is progressing well and that you’re already seeing the benefits of the system. Feedback like this helps us understand what’s working and where we can continue improving. Your positive comments about the team’s support and responsiveness also mean a lot to us, thank you. Regarding the areas you mentioned where there’s room for improvement: please rest assured that we’ve documented everything and will keep you updated as we move forward. Your feedback contribute to shaping the product and many of the improvements we make happen thanks to real experiences and ideas. We appreciate the open communication and collaboration, and we’re excited to continue growing and improving together 🤝
9

使用简单、投资回报率高和强大的支持。

Revenue Manager 200 to 499 房间 旅馆及早餐 Oslo (Norway)

已验证
1 个月前
Bookboost 的访客消息解决方案显着提高了我们的访客参与度。与 Bookboost 沟通很容易,并且他们提供强大的支持。
Country Norway
Revenue Manager
超大型酒店
Martina from Bookboost AB replied
We couldn’t be happier reading this, thanks so much for your trust 🤗
9

当客户的成功再好不过了!

Reservations specialist 200 to 499 房间 品牌酒店 Stockholm (Sweden)

已验证
1 个月前
与 Bookboost 这样的公司合作真的很愉快。他们年轻、充满活力、速度快。无论规模大小,他们总是让你感到自己很重要,而且他们可靠且具有前瞻性。他们真正改变了我们与客户沟通的方式,自从实施他们的解决方案以来,我们既增加了收入,又节省了成本。
Country Sweden
Reservations specialist
超大型酒店
Martina from Bookboost AB replied
Thank you for your kind words! It’s amazing to hear that our product has made a difference in how you connect with your guests and manage communications. We’re continuously working to improve, and feedback like yours keeps us inspired 🤩
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专家问答和合作伙伴推荐

Submit Recommendation
问题:

这个产品或服务在哪些方面做得很好?

回答:

说实话,我认为 BookBoost 是第一个真正理解酒店数据运作方式的 CRM 系统。我最大的收获是其内置的客户数据平台 (CDP) 的强大功能。它不仅仅是一个沟通工具,更是解决数据难题的大脑。它最擅长的是将所有分散的客人信息——包括预订系统、入住详情、酒店消费记录,甚至是反馈——整合到一个完整统一的客户档案中。我认为这种 360 度全方位的客户档案是摆脱千篇一律营销的唯一途径。这种统一的视图至关重要,因为它最终打破了酒店多年来一直面临的数据孤岛问题。由于数据如此精准且实时更新,员工可以在恰当的时机发送完美的个性化信息,无论是通过电子邮件还是短信。

问题:

该产品或服务与竞争对手的区别是什么?

回答:

他们的主要竞争优势在于,它不仅仅是一个标准的客户关系管理系统(CRM),而是一个完整的智能平台,其核心差异化在于内置的客户数据平台(CDP),它如同“大脑”一般。CDP能够从所有来源(包括酒店管理系统(PMS)、在线旅行社(OTA)、销售点系统(POS)等)创建实时“黄金记录”,从而迅速解决行业数据孤岛的难题,为您提供完美的360度客户画像。这些经过清理的数据随后会驱动统一收件箱,而统一收件箱的颠覆性之处在于,它集中管理所有高价值信息,包括WhatsApp、短信以及关键的OTA聊天记录(Booking.com/Expedia),而这些往往是竞争对手所忽略的。这种集成的数据方法能够实现高度个性化的自动化和高级客户细分,从而真正推动大量的直接预订和长期的客户忠诚度。

问题:

根据您对该产品或服务的体验,如果您可以向考虑该产品或服务的酒店经营者提供一条建议,您会提出什么建议?

回答:

不要仅仅部署平台;要致力于在所有高转化率渠道激活数据和信息传递。BookBoost 的核心优势在于其客户数据平台 (CDP)——它通过提供清晰全面的客户画像,解决了数据孤岛问题。然而,只有激活这些数据,它们才能真正发挥作用。

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