SiteMinder Guest Engagement (Messaging)

4.7 (120 评论)

HTR Score icon
HT评分  
100 分中的 86 分
Hotel Tech Score 是一个综合排名,包括关键信号,例如:用户满意度、评论数量、评论新近度和供应商提交的信息,以帮助买家更好地了解他们的产品。
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Yumiko, Estefanía, Liliana + 129 more experts recommend SiteMinder

读 建议
产品横幅

SiteMinder Guest Engagement (Messaging)

在 76 中排名第 4 位的 宾客消息软件

Raise your communication game with Guest Engagement

用户头像图片 用户头像图片 用户头像图片

Bell avatar Bell - AI驅動的產品分析師

我分析了SiteMinder的產品評論、專家推薦、功能、定價、整合及其他資訊,以生成以下摘要。

酒店業者說

酒店经营者喜欢 GuestJoy 如何增强客户沟通,实现自动入住前和入住后电子邮件、在线登记入住和追加销售机会。数字客户目录和无缝 TripAdvisor 评论集成等独特功能有助于优化收入和提高客户满意度。尽管有人抱怨预订引擎偶尔缺少 PMS 集成,但 GuestJoy 的易用性、频繁更新和主动支持团队受到高度赞扬。该工具有助于增加收入、提升 TripAdvisor 排名并改善整体客户体验,使其成为现代酒店业务的宝贵资源。

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Viceroy, Hyatt, Minor Hotels 和另外2399 家酒店

閱讀他們的評論

按細分市場的受歡迎程度

類別

238 | 特小 (1-9 房间)

409 | 小 (10-24 房间)

745 | 中型 (25-74 房间)

763 | 大 (75-199 房间)

475 | 特大 (200+ 房间)

國家

345 | Thailand

320 | Australia

266 | Spain

166 | United States of America

121 | Mexico

100 | Malaysia

90 | United Kingdom

75 | New Zealand

71 | Indonesia

66 | Vietnam

53 | Portugal

50 | Cambodia

47 | France

44 | Ireland

41 | Germany

37 | Colombia

30 | Philippines

30 | Taiwan

25 | China

25 | Singapore

23 | South Africa

23 | Estonia

22 | Canada

21 | Italy

19 | Finland

19 | India

16 | Laos

15 | Costa Rica

15 | United Arab Emirates

15 | Czech Republic

15 | Hungary

13 | Switzerland

12 | Iceland

11 | Netherlands

11 | Turkey

11 | Chile

10 | Fiji

10 | Austria

10 | Sri Lanka

10 | Argentina

9 | Latvia

8 | Cyprus

7 | Greece

6 | Denmark

6 | Ecuador

5 | Morocco

5 | Belize

5 | Pakistan

5 | Uruguay

5 | Malta

4 | Trinidad and Tobago

4 | Romania

4 | Maldives

4 | Qatar

4 | Peru

4 | Sweden

4 | Andorra

4 | Poland

4 | Egypt

4 | Nigeria

4 | Panama

3 | Norway

3 | Zambia

3 | Croatia

3 | Myanmar

3 | Slovenia

3 | Kenya

3 | Uzbekistan

3 | Saint Martin (French part)

2 | Samoa

2 | Seychelles

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Namibia

2 | Hong Kong

2 | Ukraine

1 | Zimbabwe

1 | Sierra Leone

1 | Nicaragua

1 | Japan

1 | Bahamas

1 | Iran

1 | Guatemala

1 | Honduras

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Montenegro

1 | Saudi Arabia

1 | Dominican Republic

1 | Nepal

1 | Papua New Guinea

1 | Oman

1 | Ghana

1 | New Caledonia

1 | Cook Islands

1 | Paraguay

1 | Botswana

類型

1085 | 精品店

927 | 度假村

900 | 豪华酒店

825 | 市中心酒店

742 | 住宿加早餐旅馆

662 | 机场/会议酒店

623 | 有限的服务和经济型酒店

617 | 品牌酒店

367 | 长住服务式公寓

211 | 旅馆

174 | 度假出租屋和别墅

150 | 汽车旅馆

64 | 房车公园和露营地

51 | 赌场

地區

803 | 亚太地区

744 | 欧洲

412 | 大洋洲

309 | 北美

97 | 南美洲

51 | 非洲

44 | 中东

14 | 中美洲

類別

2391 | 渠道经理

1148 | 预订引擎

292 | 网站设计

278 | 评价购物

134 | 酒店元搜索管理软件

133 | 追加销售软件

120 | 宾客消息软件

什麼是SiteMinder?

成立于{{founded_year}} | 总部位于{{headquarters}} | {{employee_count}} 名员工
SiteMinder 宾客互动(消息传递)是一个全面的宾客沟通和互动平台,旨在提升宾客体验并简化酒店运营。通过集中沟通,该系统使酒店能够发送自动入住前和入住后电子邮件、管理在线入住并轻松促进追加销售机会。数字宾客目录和 TripAdvisor 评论集成对于提高宾客满意度和优化收入非常有用。这款用户友好的工具会定期更新并主动提供支持,使其成为现代酒店改善宾客沟通、增加预订量和提升整体服务质量的必备解决方案。

查看网站

由人工智能驱动

此描述由 AI 生成,它分析了以下来源,总结了 SiteMinder 产品、功能和能力的描述。利用用户生成的经过验证的数据源,我们可以为酒店经营者生成更有帮助、更现实的描述,避免促销和夸张。

来源

经过核实的酒店经营者点评

经过验证的专家建议

描述由 SiteMinder 提供

常见问题解答

功能

引人入胜的电子邮件

房间以外的收入

个性化优惠

网上值机

定制调查

特征

统一收件箱

4/5 features

多渠道

4/5 features

自动化

4/5 features

追加销售和辅助

4/5 features

任务管理

4/5 features

可用的附加元件和模組

客户关系管理系统

酒店客户关系管理和电子邮件营销
借助 GuestJoy,您可以通过数字化体验提高效率。从预订到退房,让每一位客人都更加个性化。

進階附加元件

调查与反馈

客户调查软件
通过私人调查了解客人的感受,让满意的客人轻松在 TripAdvisor 或 Google 上留下评论。

包含

Upselling

追加销售软件
Reach out to your guests with upsell offers tailored to them before they arrive at your property. Impress and delight your guests with upgrades, services, and products that will enhance their stay with you, all while maximising revPAR - without your team doing a single thing!

包含

报到

非接触式办理登机手续
通过简单的 ID 上传、数字签名和 Ts & Cs 检查,为您的客人提供一种便捷的在线登记入住方式。

包含

来宾名录

酒店宾客应用程序
告别过时的小册子,向丰富的数字目录问好 - 数秒内更新并可通过二维码访问。

進階附加元件

SiteMinder 的評論總結

4.7
出色的
使用方便
4.7/5
客户支持
4.7/5
投资回报率
4.6/5
执行
4.7/5

被推荐

成就

热门产品

该供应商的趋势得分正在上升,SiteMinder Guest Engagement (Messaging) 是 宾客消息软件 类别中 #4 最热门的产品(在 76 中),也是全球酒店技术生态系统中 #142 最热门的产品。 HTR 评估供应商在市场上的实时活动,让买家了解产品是否正在增长势头

学到更多
認證支持

SiteMinder 已将其内部系统开放给 Hotel Tech Report 并获得了经过验证的支持认证。

Learn more about this achievement in the official press release
卓越证书

该供应商已获得卓越证书,该证书颁发给体现透明文化并受到客户高度推荐的供应商。有关详细信息,请参阅帮助中心。

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
86 HT评分

Hotel Tech Score 是一个综合排名,包括关键信号,例如:用户满意度、评论数量、评论新近度和供应商提交的信息,以帮助买家更好地了解他们的产品。

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder 的定價

平均水平

该产品的定价与该类别中的平均产品持平,这通常表明它是一种标准产品,具有标准功能,专为典型操作、用例和属性而设计。

SiteMinder 平均水平 SiteMinder

获取即时价格估算

输入房间数量以获取您的物业的即时价格估算

No matching results

53

成功的故事

5

参考文献

10

特色客户

SiteMinder 的案例研究

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VOMO Island Fiji achieves operational efficiency and extensive revenue growth with help from SiteMinder’s platform

Vomo Island (Mamanuca Islands)

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Villa Varosh perfectly balances efficiency and guest experience with SiteMinder’s platform

Ohrid (Republic of North Macedonia)

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From fragmented to flourishing: How Luna Volcán transformed their revenue performance by 363% with SiteMinder’s unified platform

Banos (Ecuador)

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SiteMinder & Edgar Suites: The perfect alliance between high-end hospitality and technological innovation

Paris (France)

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Casa Palacete 1822 maximises rate control and prevents overbookings with SiteMinder’s platform

Granada (Spain)

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SiteMinder drives 180% revenue boost for 眷村 Guest House 1954 in Taipei

Sanchong (Taiwan)

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14 West Boutique Hotel streamlines distribution and revenue with SiteMinder’s platform

LagunaBeach (United States of America)

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Ubud (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Legian (Bali)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Bodenseekreis (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Sydney (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Seminyak (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Bali)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Simmerath (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Bangkok (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Ubud (Bali)

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Hotel Amicizia 使用 SiteMinder 改进房间管理Hotel Amicizia 使用 SiteMinder 改进房间管理

Rimini (Italy)

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Qunci Villas enjoy the great benefits of hotel integration with SiteMinderQunci Villas enjoy the great benefit of hotel integration with SiteMinder昆西别墅享受酒店与SiteMinder集成的巨大好处

Mangsit (Indonesia)

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Infinite Hospitality Group 的古晋公园酒店通过添加 SiteMinder 的平台来提升智能宾客体验 Infinite Hospitality Group 的古晋公园酒店通过添加 SiteMinder 的平台来提升智能宾客体验

Kuching (Malaysia)

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Kirimaya 品牌 - 通过制定可靠的在线销售策略将预订量提高 50%。Kirimaya 品牌 - 通过制定可靠的在线销售策略将预订量提高 50%。

Mu Si (Thailand)

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SiteMinder 很高兴通过在各种情况下为酒店经营者提供可靠的系统和坚实的支持,成为 VALA 华欣酒店旅程的一部分。在各种情况下为酒店经营者提供坚实的支持。

Cha-am (Thailand)

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时刻准备着:美诺酒店通过 SiteMinder Multi-Property 保持适应性始终准备就绪:美诺酒店通过 SiteMinder Multi-Property 保持适应性

Tagum City (Philippines)

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Olive House Apartments 使用 SiteMinder 解决超额预订并获得直接收入成功Olive House Apartments 使用 SiteMinder 解决超额预订并获得直接收入成功

Ogunquit (United States of America)

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随着泰国预订量比大流行前水平飙升 75%,HOMA 通过 SiteMinder 提升其分销并简化直接预订随着泰国预订量比大流行前水平飙升 75%,HOMA 通过 SiteMinder 提升其分销并简化直接预订

Ratsada (Thailand)

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TFE Hotels 通过 SiteMinder Multi-Property 集中房价并节省体力劳动天数TFE Hotels 通过 SiteMinder Multi-Property 集中房价并节省体力劳动天数

Sydney (Australia)

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PPHE 酒店集团采用 SiteMinder Multi-Property 的灵活新方法PPHE 酒店集团采用 SiteMinder Multi-Property 的灵活新方法

London (United Kingdom)

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Quest Apartment Hotels 如何通过 SiteMinder Multi-Property 集中分销来赢回营业时间Quest Apartment Hotels Centralized Distribution to Gain back hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group 有信心通过 SiteMinder 找到了持久的解决方案La Flora Group 有信心通过 SiteMinder 找到了持久的解决方案

Khao Lak (Thailand)

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如玛酒店及公寓选择了SiteMinder,永不回头

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder富丽温泉度假村 has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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自动化是巴厘岛花园海滩度假村与 SiteMinder 之间协作的关键自动化是巴厘岛花园海滩度假村与 SiteMinder 之间协作的关键

Kuta (Bali)

更多的 产品 经过 SiteMinder

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SiteMinder 的評論

酒店评级

出色的
109
很好
8
平均
0
较差的
1
糟糕的
2

物业规模

  • 特小 (11)
  • (12)
  • 中型 (31)
  • (50)
  • 特大 (14)

国家

  • Ireland
    Ireland
    (20)
  • Estonia
    Estonia
    (11)
  • Hungary
    Hungary
    (9)
  • Czech Republic
    Czech Republic
    (8)
  • United Kingdom
    United Kingdom
    (6)
  • Mexico
    Mexico
    (6)
  • Latvia
    Latvia
    (5)
  • Iceland
    Iceland
    (5)
  • Australia
    Australia
    (5)
  • United States of America
    United States of America
    (5)
  • Indonesia
    Indonesia
    (4)
  • Thailand
    Thailand
    (4)
  • Malaysia
    Malaysia
    (3)
  • Cyprus
    Cyprus
    (3)
  • Egypt
    Egypt
    (2)
  • India
    India
    (2)
  • Finland
    Finland
    (2)
  • Chile
    Chile
    (1)
  • Portugal
    Portugal
    (1)
  • Ghana
    Ghana
    (1)
  • Nigeria
    Nigeria
    (1)
  • Taiwan
    Taiwan
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Colombia
    Colombia
    (1)
  • Spain
    Spain
    (1)
  • Andorra
    Andorra
    (1)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Poland
    Poland
    (1)
  • South Africa
    South Africa
    (1)
  • Germany
    Germany
    (1)
  • France
    France
    (1)
  • Canada
    Canada
    (1)
  • Netherlands
    Netherlands
    (1)

地区

  • 北美
    北美
    (12)
  • 欧洲
    欧洲
    (76)
  • 亚太地区
    亚太地区
    (15)
  • 大洋洲
    大洋洲
    (5)
  • 中东
    中东
    (2)
  • 南美洲
    南美洲
    (2)
  • 中美洲
    中美洲
    (1)
  • 非洲
    非洲
    (3)
9

消息传递部分很棒

E-commerce 50-74 房间 精品酒店 Oaxaca (Mexico)

已验证
3 天前
它之所以完美,是因为它能解答任何问题。即使是最简单或最复杂的困境,它都能解决,或者至少提供指导,让你更好地理解正在发生的事情。即使它无法解决问题,它也会告知你,并提供寻求外部解决方案的选项。即使你请求与人工客服人员沟通,它也能很快回复!
Country Mexico
E-commerce
中型酒店
10

SiteMinder 最大的宝藏,克里斯蒂娜

Hotel receptionist 75-99 房间 市中心酒店 Lisboa (Portugal)

已验证
6 天前
Cristina 总是能找到各种积极的方式让我惊喜;她真是太棒了。她技艺非凡。对我来说,她是我夜班的太阳。她总是尽心尽力,虽然 SiteMinder 的其他员工也都很好,但在解答我关于 SiteMinder 的问题方面,没有人能比得上她。
Country Portugal
Hotel receptionist
大型酒店
Zidane from SiteMinder replied
Hi Antonio, Thank you for your wonderful feedback about Cristina. We're absolutely thrilled to hear about her phenomenal skills and extraordinary dedication to helping you. Your description of her as "the sun of your night work shift" is truly heartwarming, and it's clear she has made a significant positive impact on your experience with SiteMinder. We'll definitely pass along your glowing praise to Cristina and her management team. We also appreciate you acknowledging our other team members' good work as well. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
10

必备的一体化酒店软件工具

Digital Marketing Coordinator 100 to 199 房间 旅馆及早餐 Accra (Ghana)

已验证
9 天前
我想说的是,SiteMinder 总是能提供符合我业务需求的工具。只需稍加研究,我总能找到一个功能来解决我的挑战。我尤其欣赏批量更新功能,它节省了大量时间,以及渠道管理器惊人的分销覆盖范围。它让我联系到一些我甚至不知道存在的 OTA,这当然会极大地提高长期的知名度和入住率。宾客管理工具可以轻松向宾客发送电子邮件,让他们了解最新情况,并跟进退房后的反馈。Demand Plus 也改变了游戏规则,确保我的酒店在多个元搜索平台上保持可见。最重要的是,它的报告和洞察非常易于使用、直观,对决策非常有用。谈到整体评价,我非常喜欢这个系统的可靠性和现代化。团队总是在整合一些改进,让酒店经营者的工作变得更加轻松;他们似乎了解并亲身经历了我们每天面临的挑战。与我用过的其他渠道管理软件不同,该平...
Country Ghana
Digital Marketing Coordinator
大型酒店
Zidane from SiteMinder replied
Hi Lara, Thank you for your comprehensive feedback. We're thrilled to hear about your positive experiences with SiteMinder! Your detailed review highlighting bulk updates, our extensive OTA distribution reach, guest management tools, Demand Plus visibility, and seamless PMS integration truly captures what we strive to deliver. It's wonderful to know that our platform feels modern, reliable, and designed with hoteliers' daily challenges in mind. Your insights about enhancing efficiency and support are valuable and will be shared with our teams. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
10

渠道经理#channel #distribution #optimize #reporting

Operations Manager 10 to 24 房间 精品酒店 Uyo (Nigeria)

已验证
13 天前
预订引擎和渠道管理器客户消息软件#text #messaging #communicate #SMS #collaborate #respond #ask 顺便说一下,客户关系也令人兴奋...向 ABIGAIL 致敬!!!!
Country Nigeria
Operations Manager
小型酒店
Zidane from SiteMinder replied
Hi Victor, Thank you for your feedback. We're thrilled to hear that you're having a mind-blowing experience with our Booking Engine, Channel Manager, and Guest Messaging Software! It's wonderful to know that Abigail provided exceptional customer relationship support. We'll definitely pass along your kudos to her! We appreciate your enthusiasm and the hashtags showing how our platform helps with your distribution, marketing, and visibility needs. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
10

解决方案

Reservaciones 100 to 199 房间 市中心酒店 Leon (Mexico)

已验证
16 天前
亚历杭德罗很友善,耐心地解释了我的疑问,并用非常清晰易懂的例子进行了说明。
Country Mexico
Reservaciones
大型酒店
Zidane from SiteMinder replied
Hi Jesus, Thank you for your feedback. We're pleased to hear that Alejandro was kind and patient in explaining your doubt with clear and easy-to-understand examples. It's wonderful to know that you found his availability exceptional. We'll be sure to pass along your kind words to him! Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
10

很棒的帮助支持!

IT Support 5 to 9 房间 旅馆及早餐 Nusa Lembongan (Bali)

已验证
19 天前
我与 SiteMinder 支持团队的合作体验非常愉快。从第一次互动开始,他们的工作人员不仅专业,而且非常耐心周到。他们认真倾听我的顾虑,一步步指导我,确保我完全理解所提供的解决方案。最令人印象深刻的是他们快速的响应速度和真诚的付出。很难找到一个支持团队能够将技术专长与如此友好亲切的态度相结合。感谢他们提供的大力帮助,我能够顺利且充满信心地解决问题。这绝对是一流的支持服务——SiteMinder 应该为拥有这样一支敬业的团队而感到自豪!
Country Bali
IT Support
超小型酒店
Zidane from SiteMinder replied
Hi Komang, Thank you for your outstanding feedback. We're thrilled to hear that our support team provided professional, patient, and attentive service. It's wonderful to know that they listened carefully, guided you step by step, and ensured you fully understood the solutions. We're especially pleased that our team's quick response time, technical expertise, and friendly approach made such a positive impact. We'll be sure to pass along your kind words to the team! Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
10

快速、可靠的宾客消息软件,具有清晰的沟通和卓越的支持

Reservations Specialist 10 to 24 房间 旅馆及早餐 Half Moon Bay (United States of America)

已验证
21 天前
这款客户消息软件最让我喜欢的地方在于,它从始至终都流畅无比,轻松便捷。我的客服人员 Damini 工作效率极高,我们双方都对当前的问题了如指掌。我无需冗长解释或重复,而这在其他平台使用时往往令人沮丧。相反,她沟通清晰,提出恰当的问题,并及时回复我的所有需求。快速响应和高效沟通的结合,让我对产品和支持团队都充满信心。除了互动本身之外,文本和短信功能也让我们能够更轻松地与客户进行实时沟通。平台内团队协作的能力节省了时间,减少了预订错误,并使我们能够更高效地回复客户的问题。这直接影响了我们的日常工作流程,保持了清晰有序的沟通,带来了巨大的益处。它还提升了整体客户体验,因为他们能够收到更快、更准确的回复,避免了延迟。能够通过消息传递提出问题并获得快速回复,使双方的流程更加顺畅可靠。最...
Country United States of America
Reservations Specialist
小型酒店
Zidane from SiteMinder replied
Hi Janelle, Thank you for your detailed feedback. We're thrilled to hear that Damini provided such smooth and effortless support from start to finish! It's wonderful to know that she worked quickly, communicated clearly, asked the right questions, and never required you to repeat yourself. We're especially pleased that our messaging features have improved your workflow by reducing booking errors and allowing faster, more accurate guest responses. We truly appreciate your suggestion about maintaining this same high standard of responsiveness and product knowledge as we expand. Your point about consistency being key is spot on, and we'll continue working to ensure every customer receives this level of reliable support. We'll be sure to pass along your exceptional feedback to Damini and the team. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
10

非常快速的援助

Deputy Manager 50-74 房间 精品酒店 Zhongshan District (Taiwan)

已验证
1 个月前
解决了对接问题,简单快捷!可以节省很多时间。更全面地了解各个旅行社渠道。
Country Taiwan
Deputy Manager
中型酒店
Zidane from SiteMinder replied
Hi Leo, Thank you for your feedback. We're delighted to hear that we solved your connection problem quickly, saving you time, and that you appreciate our comprehensive coverage of travel agency channels. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
10

对于取消预订提供出色的支持和清晰的指导。

Front Office 75-99 房间 旅馆及早餐 Kuching (Malaysia)

已验证
1 个月前
支持人员响应非常迅速,一步步指导我如何取消预订和退款。他们的讲解清晰实用,易于理解,帮助我快速解决了问题,没有任何疑惑。
Country Malaysia
Front Office
大型酒店
Zidane from SiteMinder replied
Hi Muhd, Thank you for your feedback! We're thrilled to hear that our support agent was responsive and provided clear, step-by-step guidance for cancelling bookings and processing refunds. We appreciate your suggestion about adding more ready reference guides and FAQs directly in the dashboard. In the meantime, you can visit our help centre at https://help-platform.siteminder.com/en/ for training and guide resources. Your feedback about improving self-service resources is valuable and will be shared with our product team. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
10

Ronan 非常乐于助人,而且很友善

Resort Manager 10 to 24 房间 度假村 (Indonesia)

已验证
2 个月前
他一步一步地告诉我如何连接和设置频道,他一步一步地教我,真的很有帮助。
Country Indonesia
Resort Manager
小型酒店
Zidane from SiteMinder replied
Hi Putu, Thank you for your feedback. We're delighted to hear that our team member provided helpful step-by-step guidance for connecting and setting up your channel. It's wonderful to know that our quick response times have been valuable for your urgent matters. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
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专家问答和合作伙伴推荐

Submit Recommendation
问题:

这个产品或服务在哪些方面做得很好?

回答:

SiteMinder 可与我们的 PMS 进行有效且可靠的集成,使我们的共同客户能够无缝且高效地管理他们的渠道。我们拥有来自共同客户的出色成功案例,这些案例凸显了该平台的稳定性和功能性。

问题:

该产品或服务与竞争对手的区别是什么?

回答:

SiteMinder 团队反应迅速、专业性强,提供出色的客户服务和快速支持。我们的共同客户对结果和平台的易用性非常满意。

问题:

根据您对该产品或服务的体验,如果您可以向考虑该产品或服务的酒店经营者提供一条建议,您会提出什么建议?

回答:

如果您正在考虑使用 SiteMinder,我的建议是充分利用其与您的 PMS 和其他系统的无缝集成功能。专注于正确设置渠道管理器,以确保实时更新并最大化所有渠道的收入机会。它是一种可靠的工具,可以显著简化您的运营并改善您的在线分销策略。

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西班牙九月酒店预订量创五年来最强劲开局

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SiteMinder

2年前

The Phala Group Optimise Channel Management and Boost Revenue

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SiteMinder

2年前

Hotel Amicizia 使用 SiteMinder 改进房间管理Hotel Amicizia 使用 SiteMinder 改进房间管理

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SiteMinder

2年前

Qunci Villas enjoy the great benefits of hotel integration with SiteMinderQunci Villas enjoy the great benefit of hotel integration with SiteMinder昆西别墅享受酒店与SiteMinder集成的巨大好处

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SiteMinder

2年前

Infinite Hospitality Group 的古晋公园酒店通过添加 SiteMinder 的平台来提升智能宾客体验 Infinite Hospitality Group 的古晋公园酒店通过添加 SiteMinder 的平台来提升智能宾客体验

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SiteMinder

2年前

Kirimaya 品牌 - 通过制定可靠的在线销售策略将预订量提高 50%。Kirimaya 品牌 - 通过制定可靠的在线销售策略将预订量提高 50%。

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SiteMinder

2年前

SiteMinder 很高兴通过在各种情况下为酒店经营者提供可靠的系统和坚实的支持,成为 VALA 华欣酒店旅程的一部分。在各种情况下为酒店经营者提供坚实的支持。

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SiteMinder

2年前

时刻准备着:美诺酒店通过 SiteMinder Multi-Property 保持适应性始终准备就绪:美诺酒店通过 SiteMinder Multi-Property 保持适应性

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SiteMinder

2年前

Olive House Apartments 使用 SiteMinder 解决超额预订并获得直接收入成功Olive House Apartments 使用 SiteMinder 解决超额预订并获得直接收入成功

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SiteMinder

2年前

随着泰国预订量比大流行前水平飙升 75%,HOMA 通过 SiteMinder 提升其分销并简化直接预订随着泰国预订量比大流行前水平飙升 75%,HOMA 通过 SiteMinder 提升其分销并简化直接预订

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SiteMinder

2年前

TFE Hotels 通过 SiteMinder Multi-Property 集中房价并节省体力劳动天数TFE Hotels 通过 SiteMinder Multi-Property 集中房价并节省体力劳动天数

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SiteMinder

2年前

PPHE 酒店集团采用 SiteMinder Multi-Property 的灵活新方法PPHE 酒店集团采用 SiteMinder Multi-Property 的灵活新方法

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SiteMinder

2年前

Quest Apartment Hotels 如何通过 SiteMinder Multi-Property 集中分销来赢回营业时间Quest Apartment Hotels Centralized Distribution to Gain back hours with SiteMinder Multi-Property

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SiteMinder

2年前

La Flora Group 有信心通过 SiteMinder 找到了持久的解决方案La Flora Group 有信心通过 SiteMinder 找到了持久的解决方案

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SiteMinder

2年前

如玛酒店及公寓选择了SiteMinder,永不回头

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SiteMinder

2年前

Fuli Hot Spring Resort has all boxes ticked with SiteMinder富丽温泉度假村 has all boxes ticked with SiteMinder

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SiteMinder

2年前

自动化是巴厘岛花园海滩度假村与 SiteMinder 之间协作的关键自动化是巴厘岛花园海滩度假村与 SiteMinder 之间协作的关键

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SiteMinder

3年前

全球酒店技术领导者 SiteMinder 通过收购 GuestJoy 扩展酒店商务平台

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SiteMinder

3年前

HOMA 与 SiteMinder 合作,在泰国掀起新一轮的共同生活预订浪潮

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SiteMinder

3年前

SiteMinder 推出下一代平台,将酒店带入新的酒店商务时代

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SiteMinder

3年前

SiteMinder To Drive Robinhood’s Expansion From Food Delivery To Zero-Commission Online Travel Agent

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SiteMinder

3年前

SiteMinder, Hopper Partner to Fuse Benefits of Online Commerce and Travel Fintech for Hotels

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SiteMinder

3年前

SiteMinder’s Top 12 Hotel Booking Revenue Makers of 2021 Reveal Commerce Strategies Now More Holistic

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SiteMinder

3年前

2021 SiteMinder Partner of the Year Awards Spotlight Hotel Industry Transformation

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SiteMinder

3年前

SiteMinder Debuts on the ASX with Oversubscribed AU$627M IPO and AU$1.36B Market Capitalisation

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SiteMinder

3年前

SiteMinder Partners With Digital Marketing Leaders To Open Up The Full Direct Booking Opportunity For Hotels

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SiteMinder

4年前

New Research By SiteMinder Reveals Mexican Travelers Are More Enthusiastic Yet Discerning

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SiteMinder

4年前

German Hotel Bookings Lead Europe’s Growth Rate, Are Back To Outpacing The Global Average

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SiteMinder

4年前

New SiteMinder Report Uncovers An Evolved German Traveller, Why It’s Essential Hotels Prepare

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SiteMinder

4年前

SiteMinder: Pandemic Has Only Intensified Enthusiasm For Travel Among Spaniards, Hotels Must Be Ready

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SiteMinder

4年前

SiteMinder: Traveler Demands At An All-Time High, ‘Material Consequences’ For Hotels Not Prepared

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SiteMinder

4年前

SiteMinder Creates the New Standard for Modern Hotel Chains and Groups to Manage Their Distribution

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SiteMinder

4年前

SiteMinder Enables Digital Transformation of Ona Hotels

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SiteMinder

4年前

2020 年的顶级预订收入创造者以及 2021 年的预测和提示

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SiteMinder

4年前

从繁荣到特权:需要重置的酒店业的新现实

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SiteMinder

4年前

SiteMinder Partners With AsiaPay To Simplify Hotel Customer Payments Across Asia

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SiteMinder

4年前

SiteMinder Launches Partner Program To Harness Local Power For Hotels Globally

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SiteMinder

4年前

SiteMinder Reveals the Five Stages of the Hotel Booking Reset

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SiteMinder

5年前

Mexico’s Hotel Booking Momentum Hits 150-Day High On SiteMinder’s World Hotel Index

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SiteMinder

5年前

SiteMinder Report: Majority In UK Will Travel In 2020, Seek Flexibility Over Low Cost

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SiteMinder

5年前

SiteMinder: ‘Domestic Travel Requires New Strategies From Thailand’s Hoteliers’

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SiteMinder

5年前

SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End

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SiteMinder

5年前

SiteMinder Finds French Holidaymakers Will Take Shorter Trips, Spend Less Time Planning Post-COVID

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SiteMinder

5年前

SiteMinder Report: Travel Desires Outweigh Safety Concerns For The Post-COVID Hotel Guest

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SiteMinder

5年前

SiteMinder Launches ‘Insights’ To Lead Hotels Into Intelligence, The New Era Of Distribution

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SiteMinder

5年前

Global Hotel Technology Leader SiteMinder Opens Berlin Office To Unlock Continental Europe

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SiteMinder

5年前

SiteMinder Breaks Through Billion-Dollar Valuation, Raises New Capital to Fuel Global Growth

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SiteMinder

5年前

SiteMinder Delivers its 100 Millionth Hotel Booking of 2019

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SiteMinder

5年前

SiteMinder launches the Hotel App Store

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SiteMinder

6年前

NEHÔ Group appoints SiteMinder to bridge hotel management and guests as it eyes further growth

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SiteMinder

6年前

SiteMinder partners with HotelSwaps, enables boutique and luxury hotels to trade unsold inventory

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SiteMinder

6年前

Berjaya Hotels & Resorts engages SiteMinder to get rate disparity under control

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SiteMinder

6年前

apaleo partners with SiteMinder to create an open world for hotels

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SiteMinder 的整合

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