SiteMinder Guest Engagement (Messaging)

4.7 (110 评论)

HT评分

100 分中的 83 分

Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
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Alejandro, David, David + 123 more experts recommend SiteMinder

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SiteMinder Guest Engagement (Messaging)

4.8 (110 评论)

在 70 中排名第 7 位的宾客消息软件

Raise your communication game with Guest Engagement

92% 推荐度，2278 家酒店推荐

Viceroy, Hyatt, Minor Hotels 和另外2275 家酒店

什麼是SiteMinder？

成立于2006 | 总部位于The Rocks (Australia) | 700 名员工

查看网站

引人入胜的电子邮件

房间以外的收入

个性化优惠

网上值机

定制调查

特征

统一收件箱

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
桌面应用程序（非基于网络）

使系统非常易于使用酒店经营者不需要记住每天早上登录，当有新消息/事件时，他们会直接在他们的计算机上看到通知，这样他们就不需要每 2 分钟检查一次收件箱。
共享照片
移动应用
移动友好
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

多渠道

4/5 features

Whatsapp 整合
Facebook 信使集成
短信短信

短信 |通过短信与客人交流以邀请他们进行审核的能力。这样做的好处是，由于隐私或门户网站未展示此信息，酒店经营者通常没有客人的电子邮件，因此他们需要另一种沟通方式。此外，世界越来越移动，这意味着 Hotel Tech 也应该如此。任务管理器 |根据评论/数据/见解/等创建任务的能力。所以其他用户可以跟进，请求不会丢失。目标 |又称 KPI。用户可以为他们的团队设定目标，以达到并评估成功或失败。这对于评估目的很有价值。
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

自动化

4/5 features

消息路由
自动回复
聊天机器人

节省时间：自动回答常见问题
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
开放式 API

其他系统访问忠诚度平台以发行、转移、兑换或交换忠诚度积分/里程的能力——这不是忠诚度计划的基本要求，但越来越受欢迎。
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

追加销售和辅助

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

任务管理

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

调查和反馈

4/5 features

消息客人调查
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

报告与分析

4/5 features

分析仪表板
客人历史
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

合规与隐私

4/5 features

自动选择加入/同意收集
安全数据保护
开放式 API

其他系统访问忠诚度平台以发行、转移、兑换或交换忠诚度积分/里程的能力——这不是忠诚度计划的基本要求，但越来越受欢迎。

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

入住前

4/5 features

聊天机器人

节省时间：自动回答常见问题
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

入住和入住后

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

后台

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

人工智能

4/5 features

聊天机器人

节省时间：自动回答常见问题
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

可用的附加元件和模組

SiteMinder 的評論總結

4.7

出色的

110 评论

使用方便

4.7/5

客户支持

4.7/5

投资回报率

4.6/5

执行

4.6/5

推荐用途

2235

1095

287

267

129

124

122

酒店元搜索管理软件在 25 个排名中排名第 1

110

宾客消息软件在 70 个排名中排名第 7

SiteMinder 的定價

高于平均水平

该产品的定价高于该类别中的平均产品，这通常表明它是一种高端产品，具有增强的功能，专为更复杂的操作、更大规模的用例和更大的属性而设计。

获取即时价格估算

输入房间数量以获取您的物业的即时价格估算

输入房间数量

成功的故事

参考文献

特色客户

SiteMinder 的案例研究

参考文献

"从前台和预订，到我们的收入、销售和营销团队，Hotel App Store 可以帮助我们以更便捷的方式接触所有客人，并引导我们实现更高效的客户服务。"

"Hotel App Store 是一个很好的机会，可以找到我们没有想到或无法找到的现成解决方案。它已成为一个值得信赖的服务市场，在正常情况下，这些服务会带来额外开发和集成的麻烦。"

"在对世界领先的渠道管理系统进行竞争性审查后，我们选择了 SiteMinder 的渠道管理器作为可以为我们提供无与伦比的竞争优势的产品。在当今瞬息万变的分销环境中，通过强大而可靠的平台连接不同的系统对业务至关重要。"

"SiteMinder 的渠道管理器赋予我们进入本地和全球市场的能力是无与伦比的，这也是它成为当今市场领导者的原因。在公司本地客户服务的支持下，SiteMinder 的渠道经理使我们的酒店业务实现了同比增长 45% 的客房夜数和同比增长 33% 的收入，同时显着降低了获客成本。"

"SiteMinder 的渠道经理使我们能够直接访问新的分销渠道，我们现在可以通过这些渠道销售我们的 300 多个房间。最重要的是，从我们的物业管理系统到这些渠道的更新有两种方式——实时——所以我们可以优化和销售我们的房间，直到最后一分钟，而不用担心被超额预订。"

特色客户

按細分市場的受歡迎程度

類別

229 | 特小 (1-9 房间)

374 | 小 (10-24 房间)

705 | 中等的 (25-74 房间)

708 | 大 (75-199 房间)

444 | 特大 (200+ 房间)

國家

311 | Thailand

310 | Australia

253 | Spain

155 | United States of America

113 | Mexico

93 | Malaysia

82 | United Kingdom

73 | New Zealand

65 | Vietnam

62 | Indonesia

49 | Cambodia

47 | Portugal

44 | France

42 | Ireland

39 | Germany

33 | Colombia

31 | Philippines

26 | Taiwan

25 | China

24 | Singapore

23 | Estonia

21 | Canada

21 | South Africa

20 | Italy

19 | India

19 | Finland

15 | Czech Republic

15 | Laos

15 | Hungary

14 | Costa Rica

14 | United Arab Emirates

13 | Switzerland

12 | Iceland

10 | Austria

10 | Fiji

10 | Sri Lanka

10 | Argentina

10 | Chile

9 | Latvia

7 | Cyprus

7 | Greece

5 | Ecuador

5 | Belize

5 | Malta

5 | Pakistan

5 | Uruguay

5 | Morocco

5 | Denmark

4 | Trinidad and Tobago

4 | Poland

4 | Sweden

4 | Egypt

4 | Peru

4 | Qatar

4 | Maldives

4 | Romania

3 | Myanmar

3 | Croatia

3 | Panama

3 | Nigeria

3 | Uzbekistan

3 | Slovenia

3 | Kenya

3 | Norway

2 | Zambia

2 | Hong Kong

2 | Saint Martin (French part)

2 | Namibia

2 | Bangladesh

2 | Samoa

2 | Andorra

2 | Seychelles

2 | Georgia

2 | Vanuatu

1 | Ukraine

1 | Paraguay

1 | Nicaragua

1 | Oman

1 | Papua New Guinea

1 | Nepal

1 | Netherlands

1 | Dominican Republic

1 | Japan

1 | Saudi Arabia

1 | Montenegro

1 | Bahamas

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Iran

1 | Sierra Leone

1 | Zimbabwe

1 | Rwanda

1 | Cameroon

1 | Guatemala

1 | Honduras

1 | Brazil

類型

945 | 精品店

852 | 度假村

791 | 豪华酒店

734 | 市中心酒店

666 | 住宿加早餐旅馆

556 | 机场/会议酒店

542 | 品牌酒店

541 | 有限的服务和经济型酒店

327 | 长住服务式公寓

186 | 旅馆

153 | 度假出租屋和别墅

140 | 汽车旅馆

51 | 房车公园和露营地

44 | 赌场

地區

746 | 亚太地区

694 | 欧洲

398 | 大洋洲

289 | 北美

89 | 南美洲

45 | 非洲

32 | 中东

13 | 中美洲

類別

2236 | 渠道经理

1095 | 预订引擎

288 | 网站设计

267 | 评价购物

129 | 追加销售软件

124 | 酒店平价

122 | 酒店元搜索管理软件

110 | 宾客消息软件

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Quest Apartment Hotels 如何通过 SiteMinder Multi-Property 集中分销来赢回营业时间Quest Apartment Hotels Centralized Distribution to Gain back hours with SiteMinder Multi-Property

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2年前

La Flora Group 有信心通过 SiteMinder 找到了持久的解决方案La Flora Group 有信心通过 SiteMinder 找到了持久的解决方案

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2年前

如玛酒店及公寓选择了SiteMinder，永不回头

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2年前

Fuli Hot Spring Resort has all boxes ticked with SiteMinder富丽温泉度假村 has all boxes ticked with SiteMinder

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2年前

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2年前

全球酒店技术领导者 SiteMinder 通过收购 GuestJoy 扩展酒店商务平台

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2年前

HOMA 与 SiteMinder 合作，在泰国掀起新一轮的共同生活预订浪潮

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2年前

SiteMinder 推出下一代平台，将酒店带入新的酒店商务时代

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2年前

SiteMinder To Drive Robinhood’s Expansion From Food Delivery To Zero-Commission Online Travel Agent

SiteMinder

2年前

SiteMinder, Hopper Partner to Fuse Benefits of Online Commerce and Travel Fintech for Hotels

SiteMinder

2年前

SiteMinder’s Top 12 Hotel Booking Revenue Makers of 2021 Reveal Commerce Strategies Now More Holistic

SiteMinder

3年前

2021 SiteMinder Partner of the Year Awards Spotlight Hotel Industry Transformation

SiteMinder

3年前

SiteMinder Debuts on the ASX with Oversubscribed AU$627M IPO and AU$1.36B Market Capitalisation

SiteMinder

3年前

SiteMinder Partners With Digital Marketing Leaders To Open Up The Full Direct Booking Opportunity For Hotels

SiteMinder

3年前

New Research By SiteMinder Reveals Mexican Travelers Are More Enthusiastic Yet Discerning

SiteMinder

3年前

German Hotel Bookings Lead Europe’s Growth Rate, Are Back To Outpacing The Global Average

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3年前

New SiteMinder Report Uncovers An Evolved German Traveller, Why It’s Essential Hotels Prepare

SiteMinder

3年前

SiteMinder: Pandemic Has Only Intensified Enthusiasm For Travel Among Spaniards, Hotels Must Be Ready

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3年前

SiteMinder: Traveler Demands At An All-Time High, ‘Material Consequences’ For Hotels Not Prepared

SiteMinder

3年前

SiteMinder Creates the New Standard for Modern Hotel Chains and Groups to Manage Their Distribution

SiteMinder

3年前

SiteMinder Enables Digital Transformation of Ona Hotels

SiteMinder

3年前

2020 年的顶级预订收入创造者以及 2021 年的预测和提示

SiteMinder

4年前

从繁荣到特权：需要重置的酒店业的新现实

SiteMinder

4年前

SiteMinder Partners With AsiaPay To Simplify Hotel Customer Payments Across Asia

SiteMinder

4年前

SiteMinder Launches Partner Program To Harness Local Power For Hotels Globally

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4年前

SiteMinder Reveals the Five Stages of the Hotel Booking Reset

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4年前

Mexico’s Hotel Booking Momentum Hits 150-Day High On SiteMinder’s World Hotel Index

SiteMinder

4年前

SiteMinder Report: Majority In UK Will Travel In 2020, Seek Flexibility Over Low Cost

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4年前

SiteMinder: ‘Domestic Travel Requires New Strategies From Thailand’s Hoteliers’

SiteMinder

4年前

SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End

SiteMinder

4年前

SiteMinder Finds French Holidaymakers Will Take Shorter Trips, Spend Less Time Planning Post-COVID

SiteMinder

4年前

SiteMinder Report: Travel Desires Outweigh Safety Concerns For The Post-COVID Hotel Guest

SiteMinder

4年前

SiteMinder Launches ‘Insights’ To Lead Hotels Into Intelligence, The New Era Of Distribution

SiteMinder

4年前

Global Hotel Technology Leader SiteMinder Opens Berlin Office To Unlock Continental Europe

SiteMinder

4年前

SiteMinder Breaks Through Billion-Dollar Valuation, Raises New Capital to Fuel Global Growth

SiteMinder

4年前

SiteMinder Delivers its 100 Millionth Hotel Booking of 2019

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5年前

SiteMinder launches the Hotel App Store

SiteMinder

5年前

NEHÔ Group appoints SiteMinder to bridge hotel management and guests as it eyes further growth

SiteMinder

5年前

SiteMinder partners with HotelSwaps, enables boutique and luxury hotels to trade unsold inventory

SiteMinder

5年前

Berjaya Hotels & Resorts engages SiteMinder to get rate disparity under control

SiteMinder

5年前

apaleo partners with SiteMinder to create an open world for hotels

SiteMinder 的整合

公司	功能
Canary Technologies 96% 推荐，来自 1756 家酒店	网络安全和欺诈预防 +4 more
Cloudbeds 90% 推荐，来自 1677 家酒店	渠道经理 +2 more
Little Hotelier 92% 推荐，来自 1265 家酒店	酒店管理软件
Asksuite 98% 推荐，来自 677 家酒店	酒店聊天机器人
Oracle Hospitality 91% 推荐，来自 575 家酒店	物业管理系统
Mews 91% 推荐，来自 566 家酒店	酒店管理软件 +2 more
Duetto 94% 推荐，来自 561 家酒店	收益管理系统
RoomRaccoon 97% 推荐，来自 551 家酒店	预订引擎 +3 more
Duve 96% 推荐，来自 543 家酒店	追加销售软件 +3 more
RoomPriceGenie 97% 推荐，来自 526 家酒店	收益管理系统

Browse all integrations (212)

支持

验证支持

SiteMinder 已向 Hotel Tech Report 开放其内部支持工具和流程，并已获得 GCSC 支持认证，该认证验证了他们为支持客户而采用的工具和流程。

查看支持认证帮助中心产品更新

2025

了解有关 GCSC 认证的更多信息

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响应时间

少于一天

推荐的

92%

首选时间

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选择日期

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十二月 17 (星期二)

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SiteMinder Guest Engagement (Messaging)

什麼是SiteMinder？

Team Messaging

Broadcast Messaging

桌面应用程序（非基于网络）

共享照片

移动应用

移动友好

Live Translations

Website Livechat

Whatsapp 整合

Facebook 信使集成

短信短信

Website Livechat

消息路由

自动回复

聊天机器人

Broadcast Messaging

Upsell Fulfillment Tracking

开放式 API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

消息客人调查

TripAdvisor Review Partner

Guest Reviews Campaigns

分析仪表板

客人历史

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

自动选择加入/同意收集

安全数据保护

开放式 API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

聊天机器人

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

聊天机器人

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting