Matterport (3D Walkthroughs) vs. Visiting Media:
Which Is Right for You?

The Decision

Choosing between Matterport and Visiting Media for your hotel's 3D virtual tour needs hinges on understanding what each product offers and how they align with your operational goals. Matterport promises an immersive experience primarily designed for real estate and commercial spaces with a focus on VR compatibility, yet it has zero reviews and no recent customer feedback. Visiting Media, on the other hand, boasts over 200 reviews, a high NPS score, and recent positive feedback, making it the stronger option for hoteliers seeking to enhance guest engagement and sales conversions.

Both products aim to showcase hotel spaces remotely, but their approaches differ significantly. Matterport emphasizes 3D walkthroughs and VR, while Visiting Media offers a broader suite of features, including HD tours, hotspots, drone footage, and integration options. Are you prioritizing a more detailed, immersive experience or a feature-rich platform with proven customer satisfaction?

Is Matterport or Visiting Media Better for Hotels?

Matterport is positioned as a leader in 3D and VR space capture, boasting the most cost-effective tools for creating detailed immersive walkthroughs. However, it currently lacks any reviews or user feedback, raising questions about its effectiveness and usability for hotels. Visiting Media, by contrast, has amassed 207 reviews, mostly recent, and a near-perfect NPS score of 9.67. Its reviews highlight high customer satisfaction, ease of use, and tangible sales benefits.

Your team should consider whether a well-supported, highly-rated platform matters more than a theoretically advanced but untested solution. Visiting Media's recent reviews confirm it is well-adopted and trusted by hoteliers, while Matterport's lack of feedback suggests it may not be ready for hospitality-specific needs. Do you want a proven solution with a strong user base or a new entrant with unverified claims?

Visiting Media vs Matterport: Which Should Your Hotel Choose?

If your hotel needs a platform that enhances sales, streamlines marketing, and offers intuitive tools for creating immersive virtual tours, go with Visiting Media. Its extensive feature set, including hotspots, drone footage, website embedding, and analytics, targets hospitality sales teams looking to boost conversions efficiently. Its high customer support ratings and recent positive feedback confirm its reliability.

If, however, your hotel prioritizes cutting-edge VR experiences or plans to develop highly detailed 3D walkthroughs primarily for real estate or commercial applications, Matterport might seem appealing. But, given the absence of reviews and community validation, Visiting Media's proven track record makes it the safer choice—especially when recent user experiences matter most for decision-making.

Is Matterport or Visiting Media Easier to Use?

Visiting Media's user reviews rate it at 4.68 out of 5 for ease of use, with a smooth onboarding process and straightforward tools. Clients praise its intuitive interface, citing that staff can quickly adopt and start creating engaging tours without extensive training. Matterport, on the other hand, scores a 0 out of 5 on usability, with no available reviews or feedback, suggesting it may be complex or untested in hospitality settings.

Edge: Visiting Media. Your team will find it simpler to implement and operate, reducing training time and accelerating time-to-value.

Which Has Better Features: Matterport or Visiting Media?

Visiting Media offers 15 unique features, including 360 videos, clickable hotspots, dollhouse views, drone footage, booking and website embedding, tagging, guided tours, and asset analytics—all tailored for hospitality needs. Matterport provides no features beyond basic 3D walkthroughs, limiting its capabilities in engaging guests or supporting sales funnels.

Given the feature gap, Visiting Media’s comprehensive toolkit makes it more adaptable for your property’s marketing, sales, and operational needs. Its ability to embed content, track engagement, and offer interactive experiences clearly outstrips Matterport’s limited scope.

Edge: Visiting Media.

Which Has Better Customer Support: Matterport or Visiting Media?

Visiting Media’s support and onboarding ratings are nearly perfect, with 4.76 out of 5 and recent reviews praising their proactive, helpful service. Users describe the team as attentive and responsive, which contributes to smoother implementation and ongoing success. Conversely, Matterport scores a 0 out of 5, with no reviews or publicly available customer feedback, suggesting a lack of support or community validation.

Your hotel will benefit from Visiting Media’s strong customer service, reducing frustration and ensuring you can maximize the platform’s potential from the start.

Edge: Visiting Media.

Which Has More Integrations: Matterport or Visiting Media?

Both products currently lack verified integration partners, with zero recognized connections to CRM, booking engines, or property management systems. Visiting Media’s platform includes embedded tools like booking and content personalization, but these are native features rather than integrations.

If seamless integrations are critical for your workflow, neither platform currently excels in this area, but Visiting Media’s broader feature set may help compensate by reducing the need for multiple tools. The lack of integrations indicates a need for manual workflows regardless of choice.

Edge: Tie.

Which Do Hoteliers Rate Higher: Matterport or Visiting Media?

Visiting Media’s recent reviews showcase a near-perfect rating of 9.67 out of 10, with hoteliers highlighting its ease of use, customer support, and sales impact. Most reviews are recent, emphasizing consistent satisfaction and high recommendation levels. Matterport, lacking reviews altogether, cannot be rated by hotel users, making it impossible to assess real-world performance or satisfaction.

In terms of proven reputation, Visiting Media’s high and recent ratings strongly favor it as the preferred choice for hotels.

Edge: Visiting Media.

How Much Do Matterport and Visiting Media Cost?

Matterport’s pricing details are unavailable, and it does not offer a free trial or transparent quote structure—raising concerns about the total cost and value. Visiting Media charges $700 per property, with no mention of ongoing fees or hidden charges.

Given the clear pricing, your team can evaluate ROI more confidently with Visiting Media, while Matterport’s opaque pricing might lead to unpredictable expenses.

What Type of Hotel Should Use Matterport?

Hotels that:

• Require high-fidelity VR experiences primarily for real estate or commercial purposes.
• Have large budgets and technical teams ready to implement complex solutions.
• Want to create highly detailed 3D models for marketing or internal planning.
• Are less concerned with immediate support or proven hospitality-specific features.

Not ideal if:

• Your hotel needs an easy-to-use platform with proven hospitality success.
• You prioritize customer support and recent positive reviews.
• You want features tailored for sales, marketing, and guest engagement.

What Type of Hotel Should Use Visiting Media?

Hotels that:

• Seek a user-friendly platform with proven success in hospitality.
• Want to elevate sales, marketing, and guest engagement through immersive content.
• Value recent reviews, high customer support scores, and broad feature sets.
• Need customizable content like hotspots, drone footage, and analytics.

Not ideal if:

• You are looking for a VR-only solution focused on detailed 3D models without interactive features.
• You prefer a platform without transparent pricing or support validation.
• Your operational needs do not prioritize immersive storytelling or sales enablement.

Visiting Media vs Matterport: The Bottom Line for Hotels

At its core, Visiting Media offers a well-supported, feature-rich platform with a proven track record in hospitality. Its recent reviews and high satisfaction scores make it the safer, more reliable choice for most hotels. Matterport, despite its reputation in real estate and construction markets, remains unproven in hospitality, with no reviews or user feedback available.

If your hotel’s goal is to improve guest engagement, streamline sales, and utilize a trusted tool with ongoing support, Visiting Media is the clear winner. Matterport might appeal if your focus is on VR experiences for non-hospitality markets, but it’s not advisable without proof of hospitality-specific success.

In conclusion, for hotel marketers and sales teams, prioritizing proven performance, ease of use, and customer support makes Visiting Media the superior choice today.