Agilysys PMS vs. Soraso:
Which Is Right for You?

The Decision

When choosing a property management system (PMS), your hotel needs to weigh the capabilities, support, and overall value of each option. Agilysys PMS offers a well-established platform with extensive features and recent reviews, while Smart Finder appears to lack recent user feedback and a clear feature set. Your decision hinges on whether you prioritize proven reliability and a broad feature library or limited information on a newer, less-cited product.

Both products aim to streamline hotel operations, but Agilysys PMS has demonstrated sustained performance backed by more recent reviews. Is Smart Finder genuinely capable of meeting your hotel’s needs without more recent data?

Is Agilysys PMS or Smart Finder Better for Hotels?

Agilysys PMS is a comprehensive platform designed specifically for the hospitality industry, with a focus on integration and operational efficiency. Smart Finder, by contrast, lacks recent reviews and detailed feature information, making it difficult to assess its suitability. While Agilysys offers 54 unique features and a robust partner network, Smart Finder has no documented features or integrations, raising questions about its capabilities.

Agilysys’s 42 reviews, including 12 in the last six months, provide current insights into its performance, while Smart Finder has no recent feedback, making its reliability uncertain. Which product truly aligns with your hotel’s operational goals and current technological needs?

Agilysys PMS vs Smart Finder: Which Should Your Hotel Choose?

If your hotel requires a feature-rich, proven PMS with extensive integrations, go with Agilysys PMS. It is ideal for resorts, luxury hotels, and properties that need advanced modules like guest CRM, digital registration, and automated revenue management. Smart Finder might appeal if you seek a simple, less established solution—though the lack of recent reviews and features makes this a risky bet.

For properties prioritizing stability, support, and a broad feature set, Agilysys is the safer choice. If your hotel is a small boutique or has minimal operational complexity, consider the limited information on Smart Finder before making a decision.

Is Agilysys PMS or Smart Finder Easier to Use?

Agilysys PMS scores a 4.36/5 for ease of use, based on user reviews praising its logical setup and streamlined processes. Its onboarding process averages a 3.69/5, with users noting that while initial setup can be complex, the system becomes intuitive after training. Conversely, there is no available data on Smart Finder’s interface or ease of onboarding, making it impossible to compare usability confidently.

Given the clear feedback on Agilysys’s user-friendly design, and the absence of Smart Finder’s user experience data, Edge: Agilysys PMS.

Which Has Better Features: Agilysys PMS or Smart Finder?

Agilysys PMS boasts 54 distinct features, including direct billing, multi-currency support, automated night audit, guest CRM, online check-in, integrated payment processing, and mobile app functionality. Smart Finder, with no documented features, does not currently demonstrate a comparable feature set, which limits its appeal for full-scale hotel operations.

The comprehensive feature library of Agilysys enables hotels to manage every aspect of their operations from a single platform. Edge: Agilysys PMS.

Which Has Better Customer Support: Agilysys PMS or Smart Finder?

Agilysys scores a 3.92/5 in customer support, with reviews indicating that while support can be slow at times, there is an effort to tailor solutions and respond to feedback. Customers mention that onboarding is generally smooth, though some report delays in product enhancements and support responses. Smart Finder has no recent review data on support quality, leaving its customer service reputation unknown.

Given the active user base and recent reviews for Agilysys, Edge: Agilysys PMS.

Which Has More Integrations: Agilysys PMS or Smart Finder?

Agilysys PMS integrates with 23 verified partners, including notable names like SiteMinder, Revinate, and Aven Hospitality, providing extensive connectivity across hotel systems. Smart Finder, with only 2 verified partners and no shared integrations, offers limited interoperability.

This wide range of integrations ensures your hotel can connect seamlessly with existing systems, reducing friction and improving data flow. Edge: Agilysys PMS.

Which Do Hoteliers Rate Higher: Agilysys PMS or Smart Finder?

Agilysys PMS has accumulated 42 reviews with a 3.22/5 overall rating, and the recent reviews in the last six months reinforce its ongoing relevance. Hotels in luxury, resorts, and branded segments tend to rate the platform higher, often citing its extensive features and integration capabilities.

Smart Finder has no recent reviews or ratings, making it impossible to determine user satisfaction. Without current feedback, Agilysys’s proven performance remains the better choice. Edge: Agilysys PMS.

How Much Do Agilysys PMS and Smart Finder Cost?

Agilysys PMS is priced at $1,000 upfront, with no mention of a free trial or ongoing fees, indicating a straightforward licensing model. Smart Finder’s pricing details are unavailable, and given its lack of recent reviews or disclosures, it’s likely a less transparent or less mature offering.

Your investment in Agilysys provides clarity and predictable costs. Without transparent pricing, Smart Finder remains an uncertain option.

What Type of Hotel Should Use Agilysys PMS?

• Hotels that need a full-featured, reliable PMS with automation and guest management modules.
• Resorts, luxury hotels, and branded properties seeking extensive integrations.
• Teams that prefer a proven system with recent user feedback and active support.
• Hotels looking for multi-lingual, multi-currency, and guest communication tools.
• Not ideal if your hotel operates on a very tight budget or has minimal operational complexity.

What Type of Hotel Should Use Smart Finder?

• Small hotels or properties with very basic operational needs.
• Hotels seeking a simple management system without extensive modules.
• Teams that are comfortable with limited or no recent user feedback.
• Hotels in regions where Smart Finder has a local presence or strategic partnership.
• Not ideal if you require a proven system with a broad feature set and recent reviews.

The Bottom Line for Hotels

Agilysys PMS is a tried-and-true platform with a rich feature set and robust support, backed by recent reviews from a diverse hotel clientele. It’s suitable for properties that want comprehensive control over operations and guest engagement, especially resorts and luxury hotels.

If your hotel needs a flexible, well-supported system with proven results, Agilysys remains the clear choice. Smart Finder, lacking recent feedback and detailed features, might be tempting for very small or straightforward properties but carries higher uncertainty.

In summary, choose Agilysys if you value reliability, extensive functionality, and active support. Consider Smart Finder only if your hotel’s needs are minimal, and you’re willing to accept the current lack of user data.