Agilysys PMS
3.1 (9 REVIEWS)
Agilysys PMS
Unranked in Property Management Systems
Robust all-in-1 PMS for Hotels and Resorts
62% recommended by 8 hotels
Rosewood Hotels & Resorts, IHG, Saba Rock Resort & 5 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Agilysys PMS is the #43 most trending product in the Property Management Systems category (out of 284) and the #754 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAgilysys’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Capabilities
Make the personal profitable
Make the personal profitable
“Keep your property sticky”. Keep guests on property by maximizing engagement and enhancing guest satisfaction. Integrated data & processes take you from SOP (Standard Operating Procedures) to SBP (Service By Preference). Help your guests book more and do more. Guests who receive value-added services or upgrades are more likely to have a positive perception.
Use technology that eases friction through flexibility/choice
Drive Upsell Revenue
Unify data to improve decisions
Empower employees to boost loyalty
Empower employees to boost loyalty
Actionable data — and systems that reveal it — enable practitioners to transform remarkable service into memorable hospitality. Robust guest profiles, smart property management systems that can access guest preferences across locations and amenities, and analysis systems that coalesce guests’ behaviors with financial returns can inform employees’ actions in real-time, guiding them to provide “just the right touch at the right time.”
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Other
Available Add-ons & Modules
Agilysys PMS
Hotel Management SoftwareProperty-Wide Online Booking
Booking EngineMobile & Kiosk Check-in/Check-Out
Contactless Check-inPayment Processing
Payments Processing SoftwareVenue & Seating Management
Upselling SoftwareSpa Management
Spa SoftwareGolf Management
Property Management SystemsRetail & Gift Shop Module
Retail SoftwareRestaurant and Hotel Analytics
Business IntelligenceSales & Catering
Group Sales Management SoftwareDigital Marketing
Hotel CRM & Email MarketingPricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Success Stories
Agilysys doesn’t have any case studies available
References
"Saba Rock is excited to implement Agilysys SaaS solutions as part of our rebuilding process, Their user-friendly Agilysys Stay PMS solution and Agilysys Book online reservations engine will allow us to focus on the guest experience and not the software. Additionally, InfoGenesis POS will help us to efficiently and effectively provide our guests with the highest quality service in our restaurants and bars at all times, regardless of online connectivity."
"At the InterContinental - Chicago, we needed a new solution able to support the high service level standards we offer our guests in our high transaction volume environment. As we began our search for a new POS system that could enhance operations today as well as provide innovations for the future, it became clear that Agilysys InfoGenesis POS combined with Agilysys Pay were the solutions of choice. We have been impressed with the entire Agilysys support and services organization."
Featured Customers
More Products by Agilysys
Hotelier Rating
Introduction of Agilysys to our property
Director of Food & Beverage from 100 to 199 room Luxury Hotel in Harwich (United States of America)
The only item to highlight is how easy it is.
General Manager from 500+ room Casino in Las Vegas (United States of America)
Poor service and outdated product
Assistant General Manager from 200 to 499 room Boutique in Halifax (Canada)
Steep learning curve to use the Agilysys LMS Lodging Management System, but after that it proves reliable, flexible and sufficient for supporting guests for our 1000+ rooms
Front Desk Agent from Resort in San Jose (United States of America)
Visual 1 Review
Sales & Marketing Manager from in
It was an easy software to learn. At first, it was a bit overwhelming because there were so many buttons and functions, but once you put some time into it, you become comfortable very quickly.
Front Desk Clerk from in
Centralized PMS is convenient but Agilysis Visual One is completely dated and has poor usability
Front Desk Assistant Manager from in
Visual One's SQL data is ok, but needs much better organization.
Revenue Manager from in
Great reporting, wish the UI had been thought out to that level
Hotel General Manager from in
It looks like Agilysys is not recommended by any hotels
Check out the top 10 most recommended Agilysys alternativesExpert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Agilysys offers a turnkey PMS solution suite that can be customized to meet each property’s requirements. From working with Agilysys on many different hotel projects (mostly casinos and resorts), we know that Agilysys has a deep knowledge of the hotel market and puts their customers first. They understand the challenges facing the hotel industry and is constantly tweaking and reinventing its PMS offerings to meet the quickly changing market needs.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Since the pandemic started, Agilysys has proven how agile the organization is and the company’s mobile guest app, rGuest Express, is helping hoteliers to reopen safely by delivering a mobile guest journey with contact-free check-in and mobile keys, minimizing in-person contacts and eliminating handling of physical key cards.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
The system has a lot of functionality. Invest time to learn and train your hotel staff to maximize your return on investment. Look into how your organization can leverage Agilysys mobile guest app, rGuest Mobile Express to provide a contact-free guest journey.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
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Integrations
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Agilysys has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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