Agilysys POS vs. Toast:
Which Is Right for You?

The Decision

Choosing the right POS system for your hotel hinges on understanding the specific strengths and weaknesses of each product. Agilysys POS by Agilysys Hospitality Solutions and Toast both aim to enhance guest experiences and streamline operations, but they serve different hotel types and operational needs. Your decision should consider factors like feature set, user-friendliness, support, and integration capabilities to find the best fit.

Agilysys POS is tailored for hospitality and integrates well with property management, whereas Toast is primarily designed for restaurant environments but can serve hotel F&B outlets effectively. Which of these aligns more with your operational priorities?

Is Agilysys POS or Toast Better for Hotels?

Agilysys POS and Toast are designed to address distinct hospitality needs. Agilysys POS is a comprehensive hotel-focused system with features like guest profiles, inventory management, and extensive integrations, primarily catering to hotels, resorts, and casinos. Toast, on the other hand, excels in restaurant management, offering tableside ordering and online ordering, but it lacks hotel-specific features.

Given that Agilysys hosts over 28 reviews in the last six months and maintains a higher overall rating, it demonstrates more recent user engagement and confidence. Toast’s absence of recent reviews and a star rating of zero reflect less current user satisfaction or widespread adoption.

Agilysys POS vs Toast: Which Should Your Hotel Choose?

If your hotel needs a POS system that integrates deeply with hospitality operations—like guest profiles, room charges, and property management—Agilysys POS is the clear choice. Its 41 features tailored for hospitality provide a comprehensive solution for complex hotel environments.

If your hotel’s primary focus is restaurant operations, with features like tableside ordering, digital menus, and online ordering, Toast might seem appealing. However, since Toast has no recent reviews or ratings, Agilysys’s proven track record with 28 reviews, including 8 in the last six months, makes it the more reliable choice for hotel-specific needs.

Is Agilysys POS or Toast Easier to Use?

Agilysys POS scores a 4.43 out of 5 for ease of use, with many reviews praising its intuitive interface and straightforward staff training. However, some users report initial setup challenges, notably with project management and support, especially during installations.

Toast’s user interface is generally praised for simplicity in restaurant contexts, but the lack of recent reviews means there's limited recent feedback on its usability in hotel environments.

Edge: Agilysys POS.

Which Has Better Features: Agilysys POS or Toast?

Agilysys POS boasts 41 unique features, including self-service table-side ordering, guest profiles, integrated kitchen displays, gift cards, advanced reporting, and inventory management—features that directly support hotel operations. It also offers integrations with property management, online delivery platforms like Uber Eats and DoorDash, and marketing tools.

Toast offers features like tableside ordering, real-time reporting, online ordering, and labor management, but it lacks the extensive hospitality-specific features found in Agilysys POS.

Edge: Agilysys POS.

Which Has Better Customer Support: Agilysys POS or Toast?

Agilysys POS maintains a customer support rating of 4.11 out of 5, with reviews highlighting its care and responsiveness. Yet, some reviews indicate frustrations with support and communication, especially during implementation, which can impact onboarding.

Toast’s support ratings are unavailable, and the lack of recent reviews suggests limited recent customer feedback.

Edge: Agilysys POS.

Which Has More Integrations: Agilysys POS or Toast?

Agilysys POS integrates with 23 verified partners, including key solutions like SiteMinder, Revinate, and Springer-Miller Systems, providing extensive connectivity for hospitality operations. It also supports integrations with online delivery platforms and inventory systems.

Toast has 13 verified integrations, including Bbot, Mews, and Cloudbeds, primarily serving restaurant and hospitality segments but with fewer connections relevant to hotel environments.

Edge: Agilysys POS.

Which Do Hoteliers Rate Higher: Agilysys POS or Toast?

Agilysys POS’s recent reviews reflect an overall rating of around 72 on the HTR Score, with a 84% likelihood to recommend. Property types like resorts and casinos, which often require complex integrations, tend to rate it higher, though some feedback points to support issues.

Toast’s absence of recent reviews and ratings makes it impossible to gauge current user sentiment. Given the available data, Agilysys’s more recent and numerous reviews give it a clearer edge.

Edge: Agilysys POS.

How Much Do Agilysys POS and Toast Cost?

Agilysys POS is priced at a flat $800, with no free trial or subscription-based model detailed. Toast's pricing is not publicly available, which complicates direct comparisons, but it typically involves a monthly subscription fee plus hardware costs, common in restaurant POS solutions.

Since Toast’s exact costs aren’t specified here, your hotel should request a custom quote to compare fully.

What Type of Hotel Should Use Agilysys POS?

• Hotels that require comprehensive guest management, including integrated property management and loyalty programs.
• Resorts and casinos needing complex, scalable POS solutions.
• Hotels with multiple outlets, including restaurants, bars, and retail shops.
• Teams that want detailed inventory, profitability, and customer insights.
• Not ideal if your hotel is very small, budget-driven, or needs a simple POS solution for minimal F&B.

What Type of Hotel Should Use Toast?

• Hotels with a primary focus on food and beverage outlets needing quick, tableside ordering.
• Properties that prioritize online ordering, delivery integration, and labor management.
• Hotels looking for a simplified, cloud-based POS with fast setup.
• Teams that want straightforward operations without extensive property management needs.
• Not ideal if your hotel requires deep integrations with property management systems or complex hospitality features.

The Bottom Line for Hotels

Agilysys POS delivers a hotel-focused, feature-rich platform that caters to complex property needs. Its recent review volume and high ratings support its reliability, especially for resorts, casinos, and large hotels seeking comprehensive integrations.

Toast, while highly regarded in restaurant settings, lacks recent reviews and depth in hotel-specific features. It’s better suited for small to medium hospitality outlets with a focus on food service rather than full hotel operations.

If your hotel needs a proven, highly integrated system with extensive support, Agilysys POS is your best choice. If you primarily need a straightforward restaurant-oriented POS and are comfortable with limited hotel-specific features, Toast could suffice, but the lack of recent feedback makes it less compelling.

In summary, for hotels seeking a dependable, feature-packed POS with ongoing user confidence, Agilysys POS stands out. Its recent reviews and broad integration support make it the more reliable choice. Toast’s focus on restaurant management is clear, but its absence of recent reviews and hotel-specific features mean it’s less suited for comprehensive hotel operation needs.