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Optimize your food & beverage operations with a flexible, enterprise-class point-of-sale system and grow your revenue today.
80% recommended by 43 hotels
Rosewood Hotels & Resorts, IHG, Saba Rock Resort & 40 others
Bell - AI powered product analyst
I analyzed all of Agilysys Hospitality Solutions’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
What Types of Hotels Agilysys Hospitality Solutions is Popular For
Best Hotel POS Systems for hotels in North America
#2of 4
Agilysys Hospitality Solutions Hotel POS Systems Rankings
By size
#5 of 6
Best Hotel POS Systems for Large Hotels
70% recommended by 11 Large hotels
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among large hotels on HotelTechReport for IG12 POS and 12UX, which let staff take tableside card payments and tap consumer tablets for untethered ordering.
#2 of 4
Best Hotel POS Systems for Enterprise Hotels
90% recommended by 12 Enterprise hotels
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among X Large on HotelTechReport because hoteliers point to its menus, concepts, and OnDemand schedules they can customize, which helps property teams fit the system to each outlet.
Best Hotel POS Systems for Large Hotels
70% recommended by 11 Large hotels
#5of 6
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among large hotels on HotelTechReport for IG12 POS and 12UX, which let staff take tableside card payments and tap consumer tablets for untethered ordering.
Best Hotel POS Systems for Enterprise Hotels
90% recommended by 12 Enterprise hotels
#2of 4
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among X Large on HotelTechReport because hoteliers point to its menus, concepts, and OnDemand schedules they can customize, which helps property teams fit the system to each outlet.
By type
#1 of 3
Best Hotel POS Systems for Casinos
81% recommended by 12 Casinos hotels
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Casino on HotelTechReport, with hoteliers pointing to the all-in-one setup and “more options and features compared to V1” across Agilysys products. They also like that it connects with other modules.
#3 of 6
Best Hotel POS Systems for Resorts
84% recommended by 23 Resorts hotels
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among resorts on HotelTechReport, with hoteliers pointing to IG12 POS and on demand end kiosk applications that let staff take orders in front of guests and tender cards tableside.
#4 of 6
Best Hotel POS Systems for Bed & Breakfast & Inns
88% recommended by 9 Bed & Breakfast & Inns hotels
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Bed-N-Breakfast on HotelTechReport for IG12 POS with on demand end kiosk applications, which reviewers say fits full service dining, cafeteria style, and cabana service.
#4 of 4
Best Hotel POS Systems for Limited Service & Budget Hotels
84% recommended by 7 Limited Service & Budget Hotels hotels
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Limited-Service-Budget on HotelTechReport, because hoteliers like the clear reporting and the reduced manual entry from its Versa integration.
#5 of 5
Best Hotel POS Systems for Boutique Hotels
85% recommended by 6 Boutique Hotels hotels
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Boutique on HotelTechReport, with hoteliers pointing to the new interface, "way more options and features" than V1, and a cleaner layout that helps staff move through modules faster.
#5 of 6
Best Hotel POS Systems for Airport/Conference Hotels
87% recommended by 11 Airport/Conference Hotels hotels
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among conference properties on HotelTechReport for IG12 POS with on demand end kiosk applications, which reviewers say covers full service dining, cafeteria style, and cabana service.
#6 of 6
Best Hotel POS Systems for City Center Hotels
90% recommended by 6 City Center Hotels hotels
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among city-center hotels on HotelTechReport because hoteliers value getting “all products from one vendor” in one place and note the team “find[s] custom solutions to problems.”
#6 of 6
Best Hotel POS Systems for Branded Hotels
88% recommended by 8 Branded Hotels hotels
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Branded on HotelTechReport for the Versa integration, which reviewers say cuts manual entry and keeps group landing pages clearer for guests and staff.
#6 of 6
Best Hotel POS Systems for Luxury Hotels
82% recommended by 14 Luxury Hotels hotels
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among luxury hotels on HotelTechReport, with reviewers pointing to InfoGenesis POS handling snack bars, pizza parlors, poolside bars, and fine dining, plus consumer tablets and tableside credit card payments.
Best Hotel POS Systems for Casinos
81% recommended by 12 Casinos hotels
#1of 3
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Casino on HotelTechReport, with hoteliers pointing to the all-in-one setup and “more options and features compared to V1” across Agilysys products. They also like that it connects with other modules.
Best Hotel POS Systems for Resorts
84% recommended by 23 Resorts hotels
#3of 6
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among resorts on HotelTechReport, with hoteliers pointing to IG12 POS and on demand end kiosk applications that let staff take orders in front of guests and tender cards tableside.
Best Hotel POS Systems for Bed & Breakfast & Inns
88% recommended by 9 Bed & Breakfast & Inns hotels
#4of 6
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Bed-N-Breakfast on HotelTechReport for IG12 POS with on demand end kiosk applications, which reviewers say fits full service dining, cafeteria style, and cabana service.
Best Hotel POS Systems for Limited Service & Budget Hotels
84% recommended by 7 Limited Service & Budget Hotels hotels
#4of 4
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Limited-Service-Budget on HotelTechReport, because hoteliers like the clear reporting and the reduced manual entry from its Versa integration.
Best Hotel POS Systems for Boutique Hotels
85% recommended by 6 Boutique Hotels hotels
#5of 5
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Boutique on HotelTechReport, with hoteliers pointing to the new interface, "way more options and features" than V1, and a cleaner layout that helps staff move through modules faster.
Best Hotel POS Systems for Airport/Conference Hotels
87% recommended by 11 Airport/Conference Hotels hotels
#5of 6
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among conference properties on HotelTechReport for IG12 POS with on demand end kiosk applications, which reviewers say covers full service dining, cafeteria style, and cabana service.
Best Hotel POS Systems for City Center Hotels
90% recommended by 6 City Center Hotels hotels
#6of 6
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among city-center hotels on HotelTechReport because hoteliers value getting “all products from one vendor” in one place and note the team “find[s] custom solutions to problems.”
Best Hotel POS Systems for Branded Hotels
88% recommended by 8 Branded Hotels hotels
#6of 6
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Branded on HotelTechReport for the Versa integration, which reviewers say cuts manual entry and keeps group landing pages clearer for guests and staff.
Best Hotel POS Systems for Luxury Hotels
82% recommended by 14 Luxury Hotels hotels
#6of 6
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among luxury hotels on HotelTechReport, with reviewers pointing to InfoGenesis POS handling snack bars, pizza parlors, poolside bars, and fine dining, plus consumer tablets and tableside credit card payments.
By region
#2 of 4
Best Hotel POS Systems for hotels in North America
80% recommended by 26 hotels in North America
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among North America on HotelTechReport because hoteliers praise InfoGenesis POS with OnDemand for handling full service, cafeteria, and cabana service, plus "conversational ordering screens" and tableside card payments.
Best Hotel POS Systems for hotels in North America
80% recommended by 26 hotels in North America
#2of 4
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among North America on HotelTechReport because hoteliers praise InfoGenesis POS with OnDemand for handling full service, cafeteria, and cabana service, plus "conversational ordering screens" and tableside card payments.
By country
#2 of 4
Best Hotel POS Systems for hotels in United States
80% recommended by 26 hotels in United States
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among United States on HotelTechReport, because hoteliers point to InfoGenesis POS with 12UX for consumer tablets, conversational ordering screens, and tableside card payments without the card leaving the guest’s hands.
Best Hotel POS Systems for hotels in United States
80% recommended by 26 hotels in United States
#2of 4
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among United States on HotelTechReport, because hoteliers point to InfoGenesis POS with 12UX for consumer tablets, conversational ordering screens, and tableside card payments without the card leaving the guest’s hands.
Agilysys POS Hotel POS Systems Rankings
By size
Agilysys POS is ranked #5 of 6 for Large Hotels in Hotel POS Systems11 reviews, 70% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among large hotels on HotelTechReport for IG12 POS and 12UX, which let staff take tableside card payments and tap consumer tablets for untethered ordering.
Agilysys POS is ranked #2 of 4 for Enterprise Hotels in Hotel POS Systems12 reviews, 90% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among X Large on HotelTechReport because hoteliers point to its menus, concepts, and OnDemand schedules they can customize, which helps property teams fit the system to each outlet.
By type
Agilysys POS is ranked #1 of 3 for Casinos in Hotel POS Systems12 reviews, 81% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Casino on HotelTechReport, with hoteliers pointing to the all-in-one setup and “more options and features compared to V1” across Agilysys products. They also like that it connects with other modules.
Agilysys POS is ranked #3 of 6 for Resorts in Hotel POS Systems23 reviews, 84% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among resorts on HotelTechReport, with hoteliers pointing to IG12 POS and on demand end kiosk applications that let staff take orders in front of guests and tender cards tableside.
Agilysys POS is ranked #4 of 6 for Bed & Breakfast & Inns in Hotel POS Systems9 reviews, 88% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Bed-N-Breakfast on HotelTechReport for IG12 POS with on demand end kiosk applications, which reviewers say fits full service dining, cafeteria style, and cabana service.
Agilysys POS is ranked #4 of 4 for Limited Service & Budget Hotels in Hotel POS Systems7 reviews, 84% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Limited-Service-Budget on HotelTechReport, because hoteliers like the clear reporting and the reduced manual entry from its Versa integration.
Agilysys POS is ranked #5 of 5 for Boutique Hotels in Hotel POS Systems6 reviews, 85% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Boutique on HotelTechReport, with hoteliers pointing to the new interface, "way more options and features" than V1, and a cleaner layout that helps staff move through modules faster.
Agilysys POS is ranked #5 of 6 for Airport/Conference Hotels in Hotel POS Systems11 reviews, 87% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among conference properties on HotelTechReport for IG12 POS with on demand end kiosk applications, which reviewers say covers full service dining, cafeteria style, and cabana service.
Agilysys POS is ranked #6 of 6 for City Center Hotels in Hotel POS Systems6 reviews, 90% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among city-center hotels on HotelTechReport because hoteliers value getting “all products from one vendor” in one place and note the team “find[s] custom solutions to problems.”
Agilysys POS is ranked #6 of 6 for Branded Hotels in Hotel POS Systems8 reviews, 88% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among Branded on HotelTechReport for the Versa integration, which reviewers say cuts manual entry and keeps group landing pages clearer for guests and staff.
Agilysys POS is ranked #6 of 6 for Luxury Hotels in Hotel POS Systems14 reviews, 82% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among luxury hotels on HotelTechReport, with reviewers pointing to InfoGenesis POS handling snack bars, pizza parlors, poolside bars, and fine dining, plus consumer tablets and tableside credit card payments.
By region
Agilysys POS is ranked #2 of 4 for hotels in North America in Hotel POS Systems26 reviews, 80% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among North America on HotelTechReport because hoteliers praise InfoGenesis POS with OnDemand for handling full service, cafeteria, and cabana service, plus "conversational ordering screens" and tableside card payments.
By country
Agilysys POS is ranked #2 of 4 for hotels in United States in Hotel POS Systems26 reviews, 80% recommend
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among United States on HotelTechReport, because hoteliers point to InfoGenesis POS with 12UX for consumer tablets, conversational ordering screens, and tableside card payments without the card leaving the guest’s hands.
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Trusted by 1.5m+ hoteliers from the world's most innovative hotel brands
What is Agilysys Hospitality Solutions?
Founded in 1963 | Headquarters in Alpharetta (United States) | 2083 employees
Agilysys POS is a robust point-of-sale system tailored for the hospitality industry to enhance guest service and boost profitability. Its user-friendly interface simplifies both SaaS and on-premise deployment, making setup and maintenance effortless. The system's scalable architecture allows for seamless addition of workstations, eliminating the need for costly infrastructure expansion. Agilysys POS offers exceptional integration capabilities, easily connecting with property management systems, inventory and procurement, self-service options, and more, ensuring a fully cohesive operational environment. This makes it a valuable solution for streamlining transactions and improving efficiency in hospitality businesses.
This description was generated by AI which analyzed the following sources to summarize a description of Agilysys Hospitality Solutions products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Description provided by Agilysys Hospitality Solutions
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
"Agilysys POS is designed to serve guests more effectively while improving
your profitability.
Whether you choose SaaS or on-premise deployment, Agilysys POS is easy to set up and maintain, and its scalable architecture allows you to add workstations without having to build out expensive infrastructure.
Agilysys POS integrates easily with a wide variety of other applications, including property management, inventory and procurement, self-service options, property activities and so much more."
Stimulate impulse buys, increase order volumes, and raise check values by ordering and paying for food and beverage in advance, on personal or company devices in a quick and seamless manner.
Elevate guest experiences through 24x7 F&B access
Elevate guest experiences through 24x7 F&B access
"Grab-and-go" food and beverage options with advanced self-serve checkout deliver 24x7 access without the need to increase staff. Item pictures and details, wait-time updates and cashless payments elevate guest experiences while streamlining order processing and managing transactions effortlessly.
Optimizes operations with a flexible, enterprise-class POS
Optimizes operations with a flexible, enterprise-class POS
Gain real-time reporting and insights to optimize operations and elevate guest satisfaction, such as connecting dining, gaming and activity preferences to guest names so staff can provide informed and personalized suggestions and service. When it comes to Food Service Management, ensure meals are ready for staff and providers at the start of their meal break, eliminating standing in line to order and/or wait for their meal to be prepared.
IG Fly Unified All-In-One POS
IG Fly Unified All-In-One POS
IG Fly’s light-to-lift-and-hold design eases staff adoption and use, while its clean and intuitive screen design and user interface simplifies training. IG Fly also preserves user choice with respect to payment processors and the devices they support.
Guests can view and order from a variety of food & beverage locations on your property. Whether it’s a food court, bar, restaurant or room service, you determine the venues and the items you want to offer.
Fill the house through an online, interactive reservations system as well as an in-house client application that allows diners to not only reserve a date and time, but reserve their preferred table, server or section. Efficiently optimize your floors to serve more guests and maximize revenue opportunities.
Extend Your POS Reach – A self-service, guest-facing kiosk reduces the time it takes to serve your guests. Adding this next-generation POS extends your reach to each guest.
Improve Guest Convenience – They want to make their own choices – in their own time. Give them the freedom to browse menu options whenever it’s most convenient for them with the IG Kiosk.
IG PanOptic Kiosk is an AI-powered self-checkout kiosk that allows guests to simply place multiple food items on the kiosk tray all at one time. As soon as the guest places
items on the tray, the PanOptic AI service uses computer vision and AI to scan the items, recognize them, initiate a new shopping cart and automatically add them.
Provides a large format digital display on industry
standard technology to present high quality images
and menus for a variety of venues. Digital Menu
Board allows users to create and design layouts
using pre-defined templates, and schedule menus
with auto-update at defined times for a specified
menu list.
Airport/Conference Hotels
87%
recommended by
11
Airport/Conference Hotels
Bed & Breakfast & Inns
88%
recommended by
9
Bed & Breakfast & Inns
Branded Hotels
88%
recommended by
8
Branded Hotels
Limited Service & Budget Hotels
84%
recommended by
7
Limited Service & Budget Hotels
City Center Hotels
90%
recommended by
6
City Center Hotels
Boutique Hotels
85%
recommended by
6
Boutique Hotels
RV Parks & Campgrounds
65%
recommended by
4
RV Parks & Campgrounds
Hostels
93%
recommended by
3
Hostels
Motels
60%
recommended by
1
Motels
Achievements
Trending Product
This vendor's trending score is rising, Agilysys POS is the #5 most trending product in the Hotel POS Systems category (out of 139) and the #535 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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No matching results
0
Success Stories
2
References
2
Featured Customers
Agilysys Hospitality Solutions Case Studies
Agilysys Hospitality Solutions doesn’t have any case studies available
References
"Saba Rock is excited to implement Agilysys SaaS solutions as part of our rebuilding process, Their user-friendly Agilysys Stay PMS solution and Agilysys Book online reservations engine will allow us to focus on the guest experience and not the software. Additionally, InfoGenesis POS will help us to efficiently and effectively provide our guests with the highest quality service in our restaurants and bars at all times, regardless of online connectivity."
Alain Prion
Resort Manager @
Saba Rock Resort
"At the InterContinental - Chicago, we needed a new solution able to support the high service level standards we offer our guests in our high transaction volume environment. As we began our search for a new POS system that could enhance operations today as well as provide innovations for the future, it became clear that Agilysys InfoGenesis POS combined with Agilysys Pay were the solutions of choice. We have been impressed with the entire Agilysys support and services organization."
Supachoke Suwiwattanapunnadee
Director of IT @
InterContinental Chicago Magnificent Mile, an IHG Hotel
Striking the balance to evolve well-run to well-loved is where Agilysys Property Management System comes in.
Agilysys PMS technology is engineered to a hospitality-centric perspective with software, systems and services all built to function, adapt and respond with a unique hospitality bias.
In your preference-driven, changeable business, that means every nuance, fluctuation and real-time enrichment of guest profiles is captured, while unforeseen operational events are anticipated and seamlessly resolved with minimal disruption or delay.
Agilysys POS is designed to serve guests more effectively while improving
your profitability.
Whether you choose SaaS or on-premise deployment, Agilysys POS is easy to set up and maintain, and its scalable architecture allows you to add workstations without having to build out expensive infrastructure.
Agilysys POS integrates easily with a wide variety of other applications, including property management, inventory and procurement, self-service options, property activities and so much more.
Advanced inventory, procurement and management solution that gives
users precise control of inventory costs and purchases.
Agilysys I&P helps in monitoring real-time inventory levels for performing day-to-day and monthly inventory control and reporting procedures.
Agilysys I&P provides simple management and control while empowering food and
beverage professionals to manage a profitable operation.
4.4
(4 REVIEWS)
Agilysys Hospitality Solutions Reviews
Hotelier Rating
Excellent
15
Very Good
4
Average
6
Poor
1
Terrible
2
Property Size
X-Small
(1)
Small
(1)
Mid-Sized
(1)
Large
(13)
X-Large
(12)
Country
United States
United States
(26)
Turkey
Turkey
(1)
Philippines
Philippines
(1)
Region
North America
North America
(26)
Asia Pacific
Asia Pacific
(1)
Middle East
Middle East
(1)
Property Size
X-Small
(1)
Small
(1)
Mid-Sized
(1)
Large
(13)
X-Large
(12)
Country
United States
United States
(26)
Turkey
Turkey
(1)
Philippines
Philippines
(1)
Region
North America
North America
(26)
Asia Pacific
Asia Pacific
(1)
Middle East
Middle East
(1)
By Product
Property Management Systems
Property Management Systems
(43)
Hotel POS Systems
Hotel POS Systems
(28)
Procurement Software
Procurement Software
(4)
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Searching 28 reviews
8
Well organized, registration was quick, ease of sure/app.
Director of Purchasing
from
500+ room
Branded Hotel
in
Las Vegas
(United States)
Educational sessions with access to explore on our personal PCs was helpful. Being able to meet in person with our agilysys team and go over our open projects was invaluable.
What do you dislike or think could be improved?
Interactions in sessions amongst like businesses within the educational series to encourage more open learning would be helpful. More Stratton Warren based learning.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
N/A
Educational sessions with access to explore on our personal PCs was helpful. Being able to meet in person with our agilysys team and go over our open projects was invaluable.
I enjoyed seeing what is up and coming with new AI products. I enjoyed catching up with 3rd party vendors.
What do you dislike or think could be improved?
More interaction with attendees. Pick their brains about best practices, tips and tricks.
More hands on training of new products.
Sessions need more new product information.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5
I enjoyed seeing what is up and coming with new AI products. I enjoyed catching up with 3rd party vendors.
I like the combination of learning from colleagues as well as info regarding new and old solutions. I’m all about innovation and happy to see AI was intertwined.
What do you dislike or think could be improved?
Would like more hands on and 1:1 opportunities. Also round tables maybe with other resorts to pick their brains abut SOPs and usability.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
I like the combination of learning from colleagues as well as info regarding new and old solutions. I’m all about innovation and happy to see AI was intertwined.
- Reduced manual entry due to communication with versa integration.
- Increase guest satisfaction through clarity in group landing pages.
- Better reporting features.
What do you dislike or think could be improved?
- Data manage features (*i.e. breaks frequently, allow pdf downloads of document, send reminders, send completed copy of contract to recipient).
- Allow more than pdf or word upload to comment section.
3.5
Average
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
5.0/5
- Reduced manual entry due to communication with versa integration.
- Increase guest satisfaction through clarity in group landing pages.
- Better reporting features.
Clean UI - very user-friendly, intuitive, and easy to train staff. Extremely configurable on the property level, user class level, and individual user level. Incredibly versatile, giving us lots of strategic and tactical options for operations and marketing.
What do you dislike or think could be improved?
Our project manager, Bridget, communicated very poorly with both our team and Agilysys team, and two different products were largely nonfunctional when first installed. The installations were extremely stressful for everyone in three departments. In Guest Services, we created a full-time position to manage installation issues for the first three weeks, and I know that Food and Beverage put a lot of time and effort into troubleshooting as well. Overall, I'd say the product is good enough that the process will be worth it in the end, but two different botched installations were extremely stressful and led to an unquantifiable amount of lost revenue.
3.5
Average
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
N/A
Implementation
1.0/5
Clean UI - very user-friendly, intuitive, and easy to train staff. Extremely configurable on the property level, user class level, and individual user level. Incredibly versatile, giving us lots of strategic and tactical options for operations and marketing.
Agilysys offers a suite of solutions that offer connectivity between different solutions and provide a seamless experience for customers and end users. The ease of use and highly configurable platforms, provide a great tool able to adapt to virtually any scenario that Hospitality may present.
What do you dislike or think could be improved?
The success of the Agilysys we see now in 2025, is the result of years of planning and listening to customer’s feedback that resulted in great and continuously improved customers. Our experience have lead us to believe that Agilysys could spend more time/better resources when it comes to Project Management as they are the Liason between Agilysys and our properties. If we are not understood, migrations, conversions or even new projects are set up to have bigger challenges when going live that they would if the planning phase would take a little more time and interest on each specific property.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
Agilysys offers a suite of solutions that offer connectivity between different solutions and provide a seamless experience for customers and end users. The ease of use and highly configurable platforms, provide a great tool able to adapt to virtually any scenario that Hospitality may present.
Agilysys Hospitality Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Response Time
Less than a day
Recommended
80%
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