Amadeus - Delphi® vs. Highfive:
Which Is Right for You?

The Decision

Choosing between Amadeus Delphi® and Highfive hinges on your hotel’s core needs. While Delphi is a comprehensive event management solution tailored for hospitality operations, Highfive is a straightforward, high-quality video conferencing system meant to improve internal and client communication. Both serve different purposes: one streamlines event planning, the other enhances communication. Your decision should be driven by the primary challenge you face—are you focusing on event operations or communication efficiency?

Amadeus offers a detailed, feature-rich platform with a sizable user base, whereas Highfive’s simplicity and ease of deployment appeal to teams prioritizing quick setup. The key question: which aligns better with your current priorities—event management or meeting collaboration?

Is Amadeus Delphi® or Highfive Better for Hotels?

Amadeus Delphi® is designed explicitly for event management and sales within the hospitality sector, offering 37 unique features such as BEO management, reporting, and CRM tools. It centralizes data like client contacts and event details, streamlining operations for hotels managing multiple events or large sales teams.

In contrast, Highfive provides a single hardware device coupled with intuitive software to facilitate high-quality video meetings. It lacks event-specific features but excels in delivering seamless, reliable communication for internal meetings or guest interactions.

Do you need a system that manages complex event logistics or a tool to improve daily team meetings? Both products aim to improve operational efficiency but in very different ways.

Highfive vs Amadeus Delphi®: Which Should Your Hotel Choose?

If your hotel needs a dedicated event management platform capable of handling detailed scheduling, customized reporting, and multi-property oversight, go with Amadeus Delphi®. It’s ideal for large hotels, resorts, and conference centers looking for an integrated solution to boost sales and event execution.

If your priority is improving internal communication through simple, high-quality video meetings—especially across multiple locations—Highfive is your better choice. It’s suited for hotels that want quick, reliable meeting solutions without the complexity of extensive event management tools.

For hotels seeking to streamline event operations, Delphi’s extensive feature set is unmatched. Conversely, if your focus is on enhancing team collaboration or guest communication, Highfive’s straightforward video conferencing fits best.

Is Amadeus Delphi® or Highfive Easier to Use?

Amadeus Delphi® boasts a high ease-of-use rating at 4.57/5, with many users citing its intuitive interface and straightforward task management. Onboarding scores a solid 4/5, and reviews mention that the platform is user-friendly once staff complete training, though initial setup can be complex.

Highfive, however, is designed for simplicity, with a hardware-and-software combo that’s praised for being “the easiest-to-use solution” in its category. Its minimal setup and straightforward interface enable quick adoption, even for non-technical staff.

Edge: Amadeus, for its well-rated interface and detailed onboarding, despite the initial learning curve.

Which Has Better Features: Amadeus Delphi® or Highfive?

Amadeus Delphi® offers 37 unique features specifically tailored for hotel event management, including BEO management, lost & found modules, real-time task tracking, deep cleaning, and analytics dashboards. Its comprehensive set of tools supports every aspect of event planning, sales, and operations.

Highfive provides only video conferencing hardware and software, lacking additional event-specific features. It focuses solely on delivering high-quality video meetings, without capabilities for event logistics, CRM, or reporting.

Edge: Amadeus, with its extensive, hotel-focused feature set tailored for complex event management and operational needs.

Which Has Better Customer Support: Amadeus Delphi® or Highfive?

Amadeus has a support rating of 3.84/5, with reviews highlighting both strong support and some frustrations. Customers appreciate their dedicated account managers, but others mention slow response times and occasional technical glitches, especially during system integrations.

Highfive’s support rating is unavailable, but given its smaller user base and straightforward hardware/software setup, support generally tends to be more direct and less complex. However, without recent reviews, this remains less certain.

Edge: Amadeus, due to its larger user base and more detailed review data on support quality.

Which Has More Integrations: Amadeus Delphi® or Highfive?

Amadeus surpasses in integrations, with 104 verified partners, including hospitality-specific systems like Opera, Micros, and other property management solutions. It also offers an open API, allowing customization and deep system integration.

Highfive, lacking verified integrations or partner connections, is primarily a standalone hardware solution designed for quick deployment rather than extensive system interfacing.

Edge: Amadeus, with its broad, verified integrations and API support tailored for hospitality environments.

Which Do Hoteliers Rate Higher: Amadeus Delphi® or Highfive?

Amadeus has a high overall rating of 4.53/5 based on 38 recent reviews, with notable praise for its sales and event management capabilities. Hospitality-specific segments, especially independent and branded hotels, rate it highly at 4.61/5 and 4.69/5, respectively.

Highfive, with no available recent reviews or ratings, cannot be directly compared. Its niche focus on video conferencing remains popular among organizations, but hotel-specific feedback is lacking.

Therefore, Amadeus’s reputation among hoteliers remains stronger.

Edge: Amadeus, supported by recent and numerous hotel-specific reviews.

How Much Do Amadeus Delphi® and Highfive Cost?

Pricing for Amadeus Delphi® is not publicly disclosed, but clients cite high costs as a concern, especially for smaller properties. Implementation fees and ongoing licensing contribute to the expense.

Highfive’s pricing is also not publicly available but is known for its predictable per-room hardware costs, making it accessible for small to mid-sized hotels seeking straightforward video solutions.

If budget is a primary concern, Highfive’s transparent and predictable model may be more appealing; otherwise, Delphi’s extensive features come at a premium.

What Type of Hotel Should Use Amadeus Delphi®?

• Hotels that manage large events, conferences, or banquets needing detailed planning tools.
• Properties with multiple venues requiring centralized sales and event tracking.
• Hotels prioritizing CRM, reporting, and client relationship management.
• Teams that want a customizable, scalable platform for sales and operations.
• Not ideal if your hotel focuses solely on small meetings or lacks the resources for an extensive system.

What Type of Hotel Should Use Highfive?

• Hotels seeking to improve internal communication with quick, reliable video meetings.
• Properties with multiple locations that need simple, scalable conferencing.
• Teams that prioritize ease of setup and user-friendly interfaces.
• Hotels that want to support remote staff or conduct virtual guest interactions.
• Not ideal if your hotel requires extensive event management, sales tracking, or operational features.

Amadeus vs Highfive: The Bottom Line for Hotels

Amadeus Delphi® stands out as a comprehensive, feature-rich platform designed specifically for hotels and large event operations. Its extensive tools support complex sales, event planning, and multi-property oversight, making it invaluable for large or multi-venue hotels.

Highfive provides a straightforward, high-quality video conferencing solution that enhances internal and guest communication but lacks event management capabilities. It’s best suited for hotels prioritizing seamless meetings over complex operational features.

Choose Amadeus if your goal is to streamline event logistics and sales processes across multiple properties. Opt for Highfive if your focus is on improving communication efficiency with simple, reliable video meetings.

In conclusion, for hotels with significant event management needs and a desire for integrated, hotel-specific features, Amadeus Delphi® is the superior choice. If your primary goal is straightforward, quick-to-deploy communication tools, Highfive offers a less complex alternative that can still boost organizational connectivity.