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Amadeus - Delphi®
4.4 (38 REVIEWS)
HT Score
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Amadeus - Delphi®
Ranked 4 (out of 30) in Event Management Software
Advance your full-service event planning and booking process with configurable automation, views, reporting, and system integrations.
85% recommended by 177 hotels
More than 50% of Amadeus’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Amadeus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Amadeus Delphi for its powerful functionality in managing sales, events, and reporting, which boosts operational efficiency and customer satisfaction. However, users also note areas for improvement, such as reporting efficiency, high costs, and technological glitches in integrations. Specifically, Delphi helps hotels streamline their operations by centralizing data, improving sales lead tracking, and optimizing meeting space inventory, thus positively impacting revenue and customer experience.
What Types of Hotels Amadeus is Popular For
Size
8 | X-Small (1-9 room)
9 | Small (10-24 room)
23 | Mid-Sized (25-74 room)
73 | Large (75-199 room)
99 | X-Large (200+ room)
Country
111 | United States of America
11 | Mexico
7 | India
6 | Kenya
6 | United Kingdom
5 | United Arab Emirates
5 | Australia
4 | Spain
4 | Canada
4 | Netherlands
4 | Thailand
4 | Switzerland
4 | Philippines
3 | Portugal
3 | Pakistan
2 | Belgium
2 | Saudi Arabia
2 | Poland
2 | China
2 | Guatemala
2 | Nigeria
1 | Japan
1 | Indonesia
1 | Tunisia
1 | Ireland
1 | Morocco
1 | Venezuela
1 | Ethiopia
1 | Cape Verde
1 | Italy
1 | Belize
1 | Malaysia
1 | Mozambique
1 | Cambodia
1 | Greece
1 | Germany
1 | Romania
1 | Qatar
1 | Honduras
1 | Turkey
1 | Malta
1 | Argentina
Type
111 | Luxury Hotels
99 | Branded Hotels
82 | Airport/Conference Hotels
79 | City Center Hotels
77 | Boutiques
73 | Bed & Breakfast & Inns
59 | Resorts
37 | Limited Service & Budget Hotels
24 | Extended Stay & Serviced Apartments
13 | Hostels
9 | Motels
8 | Casinos
7 | Vacation Rentals & Villas
3 | RV Parks & Campgrounds
Region
126 | North America
31 | Europe
21 | Asia Pacific
13 | Africa
12 | Middle East
5 | Oceania
5 | South America
1 | Central America
Category
95 | Booking Engine
61 | Rate Shopping
52 | Hotel Reservations Software
46 | Business Intelligence
38 | Event Management Software
31 | Staff Collaboration Tools
26 | Digital Marketing Agencies
16 | RFPs & Proposal Management Software
11 | Hotel CRM & Email Marketing
4 | Property Management Systems
3 | Housekeeping Software
2 | Hotel Metasearch Management Software
2 | Website Design
Didn’t find what you were looking for?
What is Amadeus?
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Amadeus - Delphi® is a comprehensive sales and event management software designed specifically for the hospitality industry. This platform is valuable as it centralizes and streamlines operations, allowing hotels to manage sales leads effectively, track ongoing performance metrics, and optimize meeting space inventory. By consolidating data into a single, user-friendly interface, Delphi enhances operational efficiency and boosts customer satisfaction. It also offers robust tools for contracting new business and managing relationships, ensuring flawless event delivery. This makes Delphi an essential tool for hoteliers looking to improve productivity and profitability.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Amadeus products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Amadeus Reviews Analyzed: 36
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Amadeus Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Amadeus
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Amadeus's Provided Description:
"Discover a comprehensive approach to sales and event management, fined tuned to address your most pressing challenges. Amadeus' Delphi provides a new expanded portfolio with a name you can trust. From individual meetings to the grandest group gatherings, Delphi helps you to seamlessly contract new business, manage strong relationships, track ongoing performance metrics, and manage all details for flawless event delivery. With Delphi at the core, you can personalize your own set of solutions for a high-tech approach that will keep you at a higher level of productivity and profitability than ever before. It’s the Delphi solution the industry knows and loves, now with so much more."
FAQs
Capabilities
Maintain Your Proven Success Model
Maintain Your Proven Success Model
Delphi seamlessly integrates with Salesforce.com, offering tailored solutions without disrupting your established processes. Highly configurable to suit diverse business needs, it supports multiple languages, currencies, taxes, and date formats. Leveraging the robust Salesforce platform, Delphi provides hospitality-specific tools, empowering your team with top-tier capabilities while maintaining familiarity.
Generate & Convert Leads with Ease
Generate & Convert Leads with Ease
Increase the productivity of sales teams with consolidation of incoming lead channels into a single solution. Empower the team to prospect for new and repeat business and easily visualize guestroom and function space occupancy across all rooms and properties.
Perfectly Execute Events
Perfectly Execute Events
Quickly communicate with both the planner and a large staff, ensuring that each room is set correctly the first time, menu selections are accurately delivered, and guests are happy.
Accurately Measure Business Performance
Accurately Measure Business Performance
Understand all aspects of a group’s performance to ensure future growth of the organization with highly configurable reports and dashboards to fit the individual needs of each user.
Strengthen Customer Relationships
Strengthen Customer Relationships
Automating processes to develop and nurture relationships is key to winning business. Maintain continuity of your extensive accounts and contacts across multiple teams and properties.
Features
Prospecting & Lead Gen
4/5 features
Inquiry Management
4/5 features
Proposal Management
4/5 features
Workflow Automation
4/5 features
Contracts & Approvals
4/5 features
Communication & Collaboration
4/5 features
Payments & Compliance
4/5 features
Attendee Management
4/5 features
Event Planning
4/5 features
Available Add-ons & Modules
Delphi Diagramming
Event Management Software
Delphi Diagramming is an interactive, cloud-native hospitality software that helps event planners and venues collaborate throughout the booking cycle to design customized event floor plans and layouts. By providing dynamic event visualization capabilities that represent your space and your resource inventory, you can deliver an elevated experience that is faster, easier, and more accurate to ensure flawless events each and every time.
Delphi Direct
Online Venue Booking Platforms
Simplify your processes and grow your revenue potential with an always-on, always connected group sales ally. Capture small group and event bookings directly through your website with as little as a few clicks.
Empower planners to book directly online through your website, with real-time availability.
Strategically promote underutilized function space for increased revenue online.
Offer convenient packages to enhance meeting space bookings.
Amadeus Reviews Summary
Ease of Use
4.6/5
Customer Support
4.3/5
ROI
4.4/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, Amadeus - Delphi® is the #2 most trending product in the Event Management Software category (out of 30) and the #119 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAmadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Amadeus Pricing
Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
Best Customer Support and Partnership Mindset
VP of Sales and Marketing from 500+ room Branded Hotel in Lincoln (United States of America)
Verified
2 months ago
The amount of support and knowledge that comes from my representative is amazing. I have a portfolio of 15+ hotels, and sometimes 'I don't know what I don't know' as it relates to utilizing the Event Management Software and the RFP Proposal Management Software to their fullest potential. Trina Butler is super responsive, and if she can't he...
United States of America
United States of America
VP of Sales and Marketing
X-Large Hotel
10
Unmatched customer service and Intuitive Products
Revenue Manager from 50-74 room Bed & Breakfast & Inn in Cedar Rapids (United States of America)
Verified
2 months ago
Amadeus has successfully created products that make sense to use. They run much like other common computer programs which makes using them simple to learn. In the event that something isn't working correctly I have always had wonderful customer service reps that are knowledgeable and willing to help make sure my problem gets resolved.
United States of America
United States of America
Revenue Manager
Mid-Sized Hotel
8
Delphi FDC is an easy to use, intuitive product.
Sales Systems Analyst from 1 to 4 room Branded Hotel in Mariahout (Netherlands)
Verified
7 years ago
I like the Salesforce platform and the potential it provides. I can't wait to see where Amadeus goes with the product.
Netherlands
Netherlands
Sales Systems Analyst
X-Small Hotel
9
Various departments are easy to work with at Amadeus. However, the GRO department NEVER answers their phones.
Director of Sales & Marketing from 200 to 499 room Bed & Breakfast & Inn in Burlingame (United States of America)
Verified
7 years ago
* Fairly easy to navigate if you know where to go
* I like the various applets for navigating shortcuts
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
10
I used Delphi 2006-2010 and 2017 to present. There have been many upgrades but the concept is basic and easy to understand.
Director of Sales and Marketing from in
Verified
8 years ago
9
We only implemented Delphi.fdc last year, so some ROI is still being calculated. Furthermore, some benefits are still being explored, new systems require new habits, and some are harder to break than others...
Director of Sales & Marketing from in
Verified
8 years ago
10
Delphi is easy to work with and it has everything we need
Director of Sales from in
Verified
8 years ago
8
Delphi is very user friendly and an easy way to keep track of all our prospect, tentative, and definite groups as well as tracking all sales activities.
Group Sales Manager from in
Verified
8 years ago
9
Delphi is a user friendly value tool for tracking and booking group business in the resort.
Director of Sales & Marketing from in
Verified
8 years ago
8
Having worked with other sales/events systems Delphi definitely has it's benefits but also it's downsides. The ease in running different reports or queries (especially customized ones) isn't up to the standards that I am used to. It was nice that the training was able to be completed in one day however I've had to learn a lot on my own - perhaps the training could be more in depth.
Group Sales Manager from in
Verified
8 years ago
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Most of Amadeus's products are user-friendly (easy to use) which makes it easy for hotel team to adapt and learn. Dynamic system functionalities - eg booking engine hv multi option to adapt to different needs.
Showing all answers to: "What does this product or service do well?"
Most of Amadeus's products are user-friendly (easy to use) which makes it easy for hotel team to adapt and learn. Dynamic system functionalities - eg booking engine hv multi option to adapt to different needs.
Question:
What differentiates this product or service from the competition?
Answer:
Apart from the easy to use and functionalities (with adequate updates), the differentiation is on the higher level of customer support through the team - some vendors rely heavily on self-service help/guide
Showing all answers to: "What differentiates this product or service from the competition?"
Apart from the easy to use and functionalities (with adequate updates), the differentiation is on the higher level of customer support through the team - some vendors rely heavily on self-service help/guide
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Consider the functionalities and ease of use (ease of implementation & user adoption), and that the product needs to be able to tailor to your business operations & needs - level of customer support given during & after implementation is important too.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Consider the functionalities and ease of use (ease of implementation & user adoption), and that the product needs to be able to tailor to your business operations & needs - level of customer support given during & after implementation is important too.
Recommended by
JESSICA THAM
Revenue Mangagement Consultant
@
Rev Logix
JESSICA THAM
Revenue Mangagement Consultant
@
Rev Logix
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Support
Unverified
Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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