Amadeus Sales & Event Management – Advanced (Formerly Delphi.fdc)

Ranked 6 (out of 26) in Event Management Software

Event Management Software

Advance your full-service event planning and booking process with configurable automation, views, re...

Ratings Snapshot

Certificate of Excellence
Read 36 reviews
88%
Recommend
HTR Score icon
HT SCORE
20 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 26 in Event Management Software

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.1/5
Customer Support
4.2/5
Verified Customer Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded 7 verified reviews
    86%
  • Resort 2 verified reviews
    95%
  • Limited Service 2 verified reviews
    95%
  • City Center 1 verified reviews
    80%
  • Boutique 1 verified reviews
    90%
  • Airport/ conference 1 verified reviews
    90%

Amadeus Sales & Event Management – Advanced (Formerly Delphi.fdc) Overview

Amadeus Sales & Event Management – Advanced (Formerly Delphi.fdc) Overview

Designed to manage complex events, the Advanced Module is a full-service, cloud-native solution that empowers sales and catering teams to quickly respond to customer inquiries from anywhere, seamlessly contract new business, manage strong relationships, track ongoing performance metrics, and manage all details for flawless event delivery in properties with over 5,000 square feet of meeting space. ...

About Amadeus View website

Founded in 1987 | Headquarters in Madrid Spain | 14190 employees

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...

Other Products by Amadeus

1/1

Integrates with

  • Business Intelligence
  • Hotel CRM & Email Marketing
  • Property Management Systems
Browse integrations (10 verified)

What customers love about Amadeus Sales & Event Management – Advanced (Formerly Delphi.fdc)

Like 88% recommend

Director of Sales & Marketing in Washington (United States)

It has immediate data sharing with our PMS system, interfaces with outlook so communications are easily viewed and recorded, and reporting is customizable.

Director of Sales in Sacramento (United States)

Capacity to create a profile of customer. Ability to go to past meetings and review details. Be able to see know the needs of the client based on previews events/conferences.

Director of Sales and Marketing in Cincinnati (United States)

Its user friendly. You don't have to be a master at systems to learn it easily. It also displays availability in a combined field verses having to open multiple screens.

Group Sales Manager in Chicago (United States)

Ease of use. I have used other software programs in the past at other hotels that are no longer used in the industry because of how difficult they were to learn/update/adjust to an individual property's needs.

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Expert Q&A and Partner Recommendations

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Amadeus hasn’t been recommended by any experts or partners yet

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Features

  • Diagramming & Floorplanning
  • Seating Management
  • Meal Planning
  • Contact Management/CRM
  • Attendee Messaging
  • Event Checkin Management
  • Content & File Management
  • Itinerary Printouts
  • Client Communication Portal
  • Task Management (Tasks & Reminders)
  • Lead Forms
  • Customizable BEO, Proposal and Contract Documents
  • PCI Compliant Payments
  • eSignatures

Clients & references

References & testimonials

Testimonial avatar
Our staff is able to get access to information whenever and wherever.
Shreyash Shah Director of MICE Sales at the Royal Cliff Hotels Group
Testimonial avatar
Using Amadeus Sales & Event Management – Advanced with Sertifi has revolutionized the way we work. With access anytime, anywhere, our sales team can use it when they travel, and it’s allowed our c...
Gavin Mealiffe Vice President of Sales at the Tropicana @ Las Vegas (E)

Featured partners

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Amadeus doesn’t have any featured partners

Awards & Certifications

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Amadeus doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States

36 Verified Amadeus Reviews

Likelihood to Recommend
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November 30, 2018

Amadeus Sales & Event Management – Advanced (Formerly Delphi.fdc) Review: Delphi FDC is an easy to use, intuitive product.

Sales Systems Analyst from Branded in Cambridge (United States)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

I like the Salesforce platform and the potential it provides. I can't wait to see where Amadeus goes with the product.

What do you dislike or think could be improved?

The reporting could use some work, specifically the productivity report that includes non revenue bookings. The other area is the knowledge of the team. Almost every time I call support the tech says let...

Customer Support
2
Ease of Use
3.5
Value for money
n/a
Implementation
n/a

September 20, 2018

Amadeus Sales & Event Management – Advanced (Formerly Delphi.fdc) Review: Various departments are easy to work with at Amadeus. However, the GRO department NEVER answers their phones.

Director of Sales & Marketing from Airport/ conference in Burlingame (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

* Fairly easy to navigate if you know where to go * I like the various applets for navigating shortcuts

What do you dislike or think could be improved?

* Help Topics (in drop down) does not work. This makes it difficult to troubleshoot issues. * Please answer your phones when we call

Customer Support
4
Ease of Use
3
Value for money
n/a
Implementation
n/a

March 09, 2018

Amadeus Sales & Event Management – Advanced (Formerly Delphi.fdc) Review: I used Delphi 2006-2010 and 2017 to present. There have been many upgrades but the concept is basic and easy...

Director of Sales and Marketing

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Its user friendly. You don't have to be a master at systems to learn it easily. It also displays availability in a combined field verses having to open multiple screens.

What do you dislike or think could be improved?

I don't like that it is a web based version. I prefer to have a quick icon on my computer that I can click on verses having to sign on through the internet every time.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 23, 2018

Amadeus Sales & Event Management – Advanced (Formerly Delphi.fdc) Review: We only implemented Delphi.fdc last year, so some ROI is still being calculated. Furthermore, some benefits ar...

Director of Sales & Marketing

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It has immediate data sharing with our PMS system, interfaces with outlook so communications are easily viewed and recorded, and reporting is customizable.

What do you dislike or think could be improved?

Some fields are "Word" based which can lead to data entry inconsistencies - e.g. address - "State" field can be written as abbreviation (VA) or name (Virginia). Delphi.fdc requires banquet checks to be...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

February 22, 2018

Amadeus Sales & Event Management – Advanced (Formerly Delphi.fdc) Review: Delphi is easy to work with and it has everything we need

Director of Sales

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Capacity to create a profile of customer. Ability to go to past meetings and review details. Be able to see know the needs of the client based on previews events/conferences.

What do you dislike or think could be improved?

Working the meeting space layout. It would be great to see the different capacities in a layout that at the same time could be sent directly from the system to the client

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 20, 2018

Amadeus Sales & Event Management – Advanced (Formerly Delphi.fdc) Review: Delphi is very user friendly and an easy way to keep track of all our prospect, tentative, and definite groups...

Group Sales Manager

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Ease of use. I have used other software programs in the past at other hotels that are no longer used in the industry because of how difficult they were to learn/update/adjust to an individual property's n...

What do you dislike or think could be improved?

Have to enter the same information in many different places. Sometimes that gets time consuming when I am busy and is just a very unnecessary task.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

Pricing

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Amadeus hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Amadeus Sales & Event Management – Advanced (Formerly Delphi.fdc) Integrations

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