Amadeus vs. BookingTek vs. Hotel Cloud: Which is a Better Fit?

Amadeus - Delphi® Diagramming

Prospecting & Lead Gen

Contact Management/CRM

Inquiry Management

Lead Forms

Proposal Management

Customizable BEO, Proposal and Contract Documents
eSignatures
Content & File Management
Diagramming & Floorplanning

Workflow Automation

Task Management (Tasks & Reminders)
Client Communication Portal
Content & File Management

Contracts & Approvals

eSignatures
Customizable BEO, Proposal and Contract Documents
Contact Management/CRM
Diagramming & Floorplanning

Communication & Collaboration

Client Communication Portal
Itinerary Printouts
Content & File Management
Attendee Messaging
Contact Management/CRM

Payments & Compliance

PCI Compliant Payments

Attendee Management

Event Checkin Management
Contact Management/CRM
Meal Planning
Seating Management

Event Planning

Meal Planning
Seating Management
Diagramming & Floorplanning

Bookingtek (Meetings Maker)

Prospecting & Lead Gen

Contact Management/CRM

Inquiry Management

Lead Forms

Proposal Management

Customizable BEO, Proposal and Contract Documents
eSignatures
Content & File Management
Diagramming & Floorplanning

Workflow Automation

Task Management (Tasks & Reminders)
Client Communication Portal
Content & File Management

Contracts & Approvals

eSignatures
Customizable BEO, Proposal and Contract Documents
Contact Management/CRM
Diagramming & Floorplanning

Communication & Collaboration

Client Communication Portal
Itinerary Printouts
Content & File Management
Attendee Messaging
Contact Management/CRM

Payments & Compliance

PCI Compliant Payments

Attendee Management

Event Checkin Management
Contact Management/CRM
Meal Planning
Seating Management

Event Planning

Meal Planning
Seating Management
Diagramming & Floorplanning

Hotel Cloud Promote

Marketing Automation

Personalized one-to-communication
A/B Testing
Event Based Automations

Track website, email and brand engagement to use to trigger event based personalized communications to engage individual guests or segments.
Email Newsletters

Build and manage your email newsletter to re-engage past guests as well as prospects on your email lists.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.

Template Builder

Template Editor
WYSIWYG - HTML Editor
Campaign Templates

Design templates that can be reused throughout email campaigns to save time.
Transactional Templates

Build reusable templates for transactional booking emails.
Template Importing

Import existing HTML templates to save time and go live quicker.

Guest Profiles

Guest profiles

Build rich unified guest profiles to understand guest engagement, spend and preferences to leverage in your marketing automation and communications.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
GDPR Compliant
CCPA Compliant
Automatic De-Duping

Automatically detect, merge and de-dupe profiles and contacts to keep your database clean and ensure that you don't bombard customers.

Segmentation

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Tagging

Apply custom tags to contacts either manually or based on rules to more easily be able to group customers to create custom segments that allow you to run more targeted and effective campaigns.
Loyalty Segmentation

Segment by lifetime spend or total nights stayed to identify your best, most loyal guests.
Attribute Based Segmentation

Segment by attributes such as gender, birthday, travels with family, couple, etc to more effectively market relevant offers, amenities and outlets to personalize your communications and drive more upsell revenue.
Geographic Based Segmentation

Segment your database by local, domestic or international travelers.
Channel/Market Based Segmentation

Segment by preferred booking channel, such as direct, OTA or corporate clients.
Lead Time Based Segmentation

Segment guests is by lead time to send promotions based on arrival date to send targeted campaigns (ie. last minute stays, holidays, etc).
Room Type Based Segmentation

Segment by room type to send campaigns to generate upgrade revenue.

Privacy & Compliance

GDPR Compliant
CCPA Compliant
PCI Complaint

Data Management

Centralized data warehouse
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Centralized multi-hotel/multi-brand solution

Feedback & Surveys

Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Trip Advisor Connectivity Partner

Seamlessly connect surveys to turn them into reviews on Trip Advisor to boost your online reputation.

What Customers Are Saying

Most Recent Review

Very easy to use

Sales Manager from San Jose (United States)

BookingTek doesn’t have any clients that have vouched for the product

Great Dashboards for Managers

MD from (United Kingdom)

Most Positive Review

Great clean floor plans for your clients and business better than other programming systems that I have used

Director of Catering from Chicago (United States)

Streamlining procedures to give quick data

Director from Ramsbottom (United Kingdom)

Most Critical

References

Adam Vonthethoff
General Manager – Food & Beverage Adelaide Oval