Hotel Cloud Promote

4.9 (55 REVIEWS)

HT Score

84 out of 100

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Hotel Cloud Promote

Name: Hotel Cloud Promote
Rating: 4.9 (55 reviews)

5.0 (59 REVIEWS)

Ranked 7 (out of 63) in Hotel CRM & Email Marketing

Automatically identify need dates and proactively promote to drive direct bookings.

99% recommended by 27 hotels

More than 50% of Hotel Cloud’s reviews come from United Kingdom.

Features

Marketing Automation

4/5 features

Personalized one-to-communication
A/B Testing
Event Based Automations

Track website, email and brand engagement to use to trigger event based personalized communications to engage individual guests or segments.
Email Newsletters

Build and manage your email newsletter to re-engage past guests as well as prospects on your email lists.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.

Template Builder

4/5 features

Template Editor
WYSIWYG - HTML Editor
Campaign Templates

Design templates that can be reused throughout email campaigns to save time.
Transactional Templates

Build reusable templates for transactional booking emails.
Template Importing

Import existing HTML templates to save time and go live quicker.

Guest Profiles

4/5 features

Guest profiles

Build rich unified guest profiles to understand guest engagement, spend and preferences to leverage in your marketing automation and communications.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
GDPR Compliant
CCPA Compliant
Automatic De-Duping

Automatically detect, merge and de-dupe profiles and contacts to keep your database clean and ensure that you don't bombard customers.

Segmentation

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Tagging

Apply custom tags to contacts either manually or based on rules to more easily be able to group customers to create custom segments that allow you to run more targeted and effective campaigns.
Loyalty Segmentation

Segment by lifetime spend or total nights stayed to identify your best, most loyal guests.
Attribute Based Segmentation

Segment by attributes such as gender, birthday, travels with family, couple, etc to more effectively market relevant offers, amenities and outlets to personalize your communications and drive more upsell revenue.
Geographic Based Segmentation

Segment your database by local, domestic or international travelers.
Channel/Market Based Segmentation

Segment by preferred booking channel, such as direct, OTA or corporate clients.
Lead Time Based Segmentation

Segment guests is by lead time to send promotions based on arrival date to send targeted campaigns (ie. last minute stays, holidays, etc).
Room Type Based Segmentation

Segment by room type to send campaigns to generate upgrade revenue.

Privacy & Compliance

4/5 features

GDPR Compliant
CCPA Compliant
PCI Complaint

Data Management

4/5 features

Centralized data warehouse
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Centralized multi-hotel/multi-brand solution

Feedback & Surveys

4/5 features

Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Trip Advisor Connectivity Partner

Seamlessly connect surveys to turn them into reviews on Trip Advisor to boost your online reputation.

Hotel Cloud Reviews Summary

4.9

Excellent

55 reviews

Ease of Use

5.0/5

Customer Support

4.9/5

ROI

4.9/5

Implementation

5.0/5

Business Intelligence Ranked #7 out of 63

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Popularity by Segment

Size

4 | X-Small (1-9 room)

5 | Small (10-24 room)

16 | Medium (25-74 room)

31 | Large (75-199 room)

2 | X-Large (200+ room)

Country

57 | United Kingdom

1 | United States of America

1 | Ireland

Type

40 | Branded Hotels

27 | City Center Hotels

21 | Boutiques

17 | Bed & Breakfast & Inns

14 | Airport/Conference Hotels

8 | Limited Service & Budget Hotels

5 | Luxury Hotels

3 | Extended Stay & Serviced Apartments

3 | Resorts

3 | RV Parks & Campgrounds

Region

58 | Europe

1 | North America

Hotel Cloud Integrations

Company	Functionality
SiteMinder 92% recommended by 2237 hotels	Channel Managers
Little Hotelier 92% recommended by 1210 hotels	Hotel Management Software
Oracle Hospitality 91% recommended by 573 hotels	Property Management Systems
Mews 91% recommended by 561 hotels	Property Management Systems
RoomRaccoon 97% recommended by 551 hotels	Property Management Systems
Stayntouch 94% recommended by 199 hotels	Property Management Systems
This integration hasn’t been verified by Preno yet. Preno 94% recommended by 139 hotels	Property Management Systems
This integration hasn’t been verified by Yanolja Cloud Solution (formerly eZee) yet. Yanolja Cloud Solution (formerly eZee) 95% recommended by 669 hotels	Property Management Systems
This integration hasn’t been verified by Guestline yet. Guestline 90% recommended by 127 hotels	Property Management Systems
This integration hasn’t been verified by Sirvoy yet. Sirvoy 95% recommended by 50 hotels	Property Management Systems

Support

Unverified

Hotel Cloud has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

2 days

Recommended

99%

Preferred Time

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Hotel Cloud Promote

What is Hotel Cloud?

Personalized one-to-communication

A/B Testing

Event Based Automations

Email Newsletters

Database Health Monitoring

Template Editor

WYSIWYG - HTML Editor

Campaign Templates

Transactional Templates

Template Importing

Guest profiles

Database Health Monitoring

GDPR Compliant

CCPA Compliant

Automatic De-Duping

Segmentation

Database Health Monitoring

Tagging

Loyalty Segmentation

Attribute Based Segmentation

Geographic Based Segmentation

Channel/Market Based Segmentation

Lead Time Based Segmentation

Room Type Based Segmentation

GDPR Compliant

CCPA Compliant

PCI Complaint

Centralized data warehouse

Database Health Monitoring

Open API

Centralized multi-hotel/multi-brand solution

Guest Feedback Module (comment cards/reviews)

Trip Advisor Connectivity Partner

Hotel Cloud Reviews Summary

Hotel Cloud Pricing

Hotel Cloud Reviews

Hoteliers say

Hotel Cloud Integrations

Support

Unverified

Support Not Verified

Download the Free Guide

Download the Free Guide