Marketing Automation

4/5 features

Personalized one-to-communication
A/B Testing
Event Based Automations

Track website, email and brand engagement to use to trigger event based personalized communications to engage individual guests or segments.
Email Newsletters

Build and manage your email newsletter to re-engage past guests as well as prospects on your email lists.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.

Template Builder

4/5 features

Template Editor
WYSIWYG - HTML Editor
Campaign Templates

Design templates that can be reused throughout email campaigns to save time.
Transactional Templates

Build reusable templates for transactional booking emails.
Template Importing

Import existing HTML templates to save time and go live quicker.

Guest Profiles

4/5 features

Guest profiles

Build rich unified guest profiles to understand guest engagement, spend and preferences to leverage in your marketing automation and communications.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
GDPR Compliant
CCPA Compliant
Automatic De-Duping

Automatically detect, merge and de-dupe profiles and contacts to keep your database clean and ensure that you don't bombard customers.

Segmentation

4/5 features

Segmentation

Making sure guests only see relevant offers / Increases conversion and relevance for the guests meaning happier guests and more revenue for the properties.
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Tagging

Apply custom tags to contacts either manually or based on rules to more easily be able to group customers to create custom segments that allow you to run more targeted and effective campaigns.
Loyalty Segmentation

Segment by lifetime spend or total nights stayed to identify your best, most loyal guests.
Attribute Based Segmentation

Segment by attributes such as gender, birthday, travels with family, couple, etc to more effectively market relevant offers, amenities and outlets to personalize your communications and drive more upsell revenue.
Geographic Based Segmentation

Segment your database by local, domestic or international travelers.
Channel/Market Based Segmentation

Segment by preferred booking channel, such as direct, OTA or corporate clients.
Lead Time Based Segmentation

Segment guests is by lead time to send promotions based on arrival date to send targeted campaigns (ie. last minute stays, holidays, etc).
Room Type Based Segmentation

Segment by room type to send campaigns to generate upgrade revenue.

Privacy & Compliance

4/5 features

GDPR Compliant
CCPA Compliant
PCI Complaint

Data Management

4/5 features

Centralized data warehouse
Database Health Monitoring

Run emails through validators to get rid of old or invalid email addresses to keep your email reputation, sendability and health strong.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Centralized multi-hotel/multi-brand solution

Feedback & Surveys

4/5 features

Guest Feedback Module (comment cards/reviews)

Ability to leave feedback for the hotel.
Trip Advisor Connectivity Partner

Seamlessly connect surveys to turn them into reviews on Trip Advisor to boost your online reputation.

Transformational System!

from 500+ room Branded Hotel in (United Kingdom)

Verified

6 days ago

* Timesaving system * Dashboard is really user friendly * Fast analytics from PMS with regular updates * The Insights user view is clean so easy to train and develop team members *instant reports and the scheduler is a huge help *Combination of data from multiple systems makes the data easier to understand and make quicker decisions.

United Kingdom

X-Large Hotel

Share review

Automated and personalised live commercial reporting for your hotels

Asset Management Analyst from 75-99 room Limited Service & Budget Hotel in North Stifford (United Kingdom)

9 days ago

(1) great for daily competitors' pricing strategy tracking, (2) great for spotting trends in the market, (3) easy tool to track your own hotels' commercial performance

Asset Management Analyst

Large Hotel

A game changer for Business Intelligence

Revenue Manager from 75-99 room Bed & Breakfast & Inn in Leicester (United Kingdom)

13 days ago

By combining payroll, accounting, pms and rates in one place, I now have complete visibility and control over all outlets. The AI forecasting is so accurate I now base my strategy on it and am seeing the results

Revenue Manager

Real-time pickup and rates at my fingertips

Reservation Agent from 75-99 room Bed & Breakfast & Inn in Leicester (United Kingdom)

Before I would really struggle with Opera reports or systems with only daily updates. Now I can easily monitor pickup and react immediately.

Reservation Agent

Smart Marketing and Analytics

Marketing Manager from 75-99 room Bed & Breakfast & Inn in Leicester (United Kingdom)

It makes my life simple for e-marketing. Connects to my wi-fi provider, PMS and website, so I get all the contacts in one place automatically.Let's me focus on being creative and the rest is taken care of.

Marketing Manager

Amazing Customer Service

Operations Manager from 75-99 room Bed & Breakfast & Inn in Leicester (United Kingdom)

I searched for a long time to build a really tailored report to manage my team and rotas, and just like that the team at Hotel Cloud built it for me. My life has become so much easier, and I can really drive profits.

Operations Manager

Insights and Marketing in One Place

General Manager from 75-99 room Bed & Breakfast & Inn in Leicester (United Kingdom)

The level of analytics and reporting is incredible, I've never seen this in another product. The combination with e-marketing makes my life so much easier, I can react and drive bookings much faster

General Manager

Gamechanging software for hoteliers

CEO from 100 to 199 room Bed & Breakfast & Inn in (United Kingdom)

14 days ago

Possible to integrate with multiple property management systems. Data is displayed in a dashboard that is easy to use and displayed in simply format to analyse. Great reporting providing insights and forecasts. The new detailed analytics provides a fantastic insight to the hotel data. Integration to time & attendance software provides a liv...

CEO

Always happy to help and add aditional report when possible.

Manager from 500+ room Resort in (United Kingdom)

If we are unable to report within or booking system, hotelcloud go out of their way to try and generate a report to meet our needs where possible. The task is undertake quickly and efficiently.

Manager

Great data and anal

General Manager from 50-74 room Luxury Hotel in Billesley (United Kingdom)

Very helpful function which is always evolving to support the business . Highly recommended with good support , used many times a day to evaluate our per

Medium Hotel

Company	Functionality
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Little Hotelier 90% recommended by 805 hotels	Hotel Management Software
RoomRaccoon 97% recommended by 512 hotels	Property Management Systems
This integration hasn’t been verified by Oracle Hospitality yet. Oracle Hospitality 90% recommended by 468 hotels	Property Management Systems
Mews 91% recommended by 418 hotels	Property Management Systems
Stayntouch 93% recommended by 132 hotels	Property Management Systems
This integration hasn’t been verified by Guestline yet. Guestline 90% recommended by 123 hotels	Property Management Systems
This integration hasn’t been verified by Preno yet. Preno 95% recommended by 72 hotels	Property Management Systems
This integration hasn’t been verified by eZee Technosys (Yanolja) yet. eZee Technosys (Yanolja) 94% recommended by 369 hotels	Property Management Systems
This integration hasn’t been verified by NewBook yet. NewBook 97% recommended by 18 hotels	Property Management Systems

Discover Apps

Resources

Get Advice

Personalized one-to-communication

A/B Testing

Event Based Automations

Email Newsletters

Database Health Monitoring

Template Editor

WYSIWYG - HTML Editor

Campaign Templates

Transactional Templates

Template Importing

Guest profiles

Database Health Monitoring

GDPR Compliant

CCPA Compliant

Automatic De-Duping

Segmentation

Database Health Monitoring

Tagging

Loyalty Segmentation

Attribute Based Segmentation

Geographic Based Segmentation

Channel/Market Based Segmentation

Lead Time Based Segmentation

Room Type Based Segmentation

GDPR Compliant

CCPA Compliant

PCI Complaint

Centralized data warehouse

Database Health Monitoring

Open API

Centralized multi-hotel/multi-brand solution

Guest Feedback Module (comment cards/reviews)

Trip Advisor Connectivity Partner

Support

Unverified

Support Not Verified

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