Amadeus – iHotelier® Booking Engine vs. Pegipegi:
Which Is Right for You?

The Decision

Choosing between Amadeus’s iHotelier® Booking Engine and Pegipegi hinges on your hotel’s specific needs. Both aim to facilitate online bookings, but Amadeus offers a robust, feature-rich platform with extensive integration and global reach, while Pegipegi appears more suited to broader travel arrangements without specialized hotel booking features. Your team must consider whether you prioritize a dedicated hotel booking solution or a multi-service travel platform.

Amadeus’s iHotelier® boasts a comprehensive set of features, a substantial review base, and a global footprint, making it a compelling choice for hotels focused on direct bookings. Pegipegi, however, has no reviews or feature set listed, indicating a less mature, less tailored solution for hotel-specific booking needs. So, which platform aligns better with your hotel’s operational goals?

Is Amadeus or Pegipegi Better for Hotels?

Amadeus leads in overall ratings, with a score of 72.2 out of 100 based on 93 reviews, including recent feedback, and an 87% likelihood to recommend. It scores 4.39 out of 5 for overall satisfaction, with notable praise for its ability to increase revenue and integrate with other systems. Conversely, Pegipegi’s profile shows no reviews or ratings, indicating a lack of recent user feedback or a smaller, less established presence.

Amadeus’s reviews highlight its capacity to boost direct bookings through advanced pricing, marketing, and multi-channel integrations. Pegipegi’s lack of detailed reviews or user feedback makes it difficult to assess its effectiveness or suitability for hotel use. Given the data, Amadeus clearly has the more tested and proven track record for hotels seeking a booking engine that drives revenue and integrates widely. The question remains: Are you willing to depend on an unreviewed platform, or do you prefer the tried-and-true leader?

Amadeus vs Pegipegi: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, globally integrated booking engine with extensive marketing and reporting tools, go with Amadeus. Its 36 exclusive features, including multi-lingual support, loyalty integrations, and Google Hotel Ads, make it ideal for mid-sized to large hotels aiming to optimize direct bookings and revenue management.

If, however, your focus is on a simple, potentially broader travel platform that offers aggregated booking services without hotel-specific features or a solid review base, Pegipegi might seem appealing. But with no user feedback or feature list, it’s less suitable for hotels prioritizing reliable, proven booking solutions. Given the data, Amadeus is the clear choice if your goal is to maximize hotel-specific booking efficiency.

Is Amadeus or Pegipegi Easier to Use?

Amadeus’s iHotelier® scores 4.25 out of 5 for ease of use, with many users citing its intuitive interface and strong onboarding process rated at 4.01 out of 5. Some reviews mention initial complexity but highlight that dedicated support helps staff adapt quickly. Support responsiveness, however, is mixed, with some hotel teams expressing frustration with slow responses.

Pegipegi provides no available ratings or review comments, making it impossible to assess its usability or onboarding experience. Its platform’s simplicity or complexity cannot be determined from the available data. Therefore, the edge goes to Amadeus, which, despite some learning curve, has a proven, rated onboarding and usability experience.

Which Has Better Features: Amadeus or Pegipegi?

Amadeus’s iHotelier® offers 36 exclusive features, including mobile responsiveness, pre- and post-stay emails, automated reporting, multi-currency, multi-lingual support, loyalty programs, and integration with Google Hotel Ads and TripAdvisor. These features support a full-fledged hotel booking operation and revenue optimization.

Pegipegi offers no listed features, making it impossible to compare specific functionalities or determine its capability to meet hotel booking demands. Based on available information, Amadeus’s extensive feature set clearly positions it as the superior product for hotels seeking a comprehensive booking engine. Edge: Amadeus.

Which Has Better Customer Support: Amadeus or Pegipegi?

Amadeus’s customer support scores 3.22 out of 5, with reviews indicating mixed experiences—some praising responsiveness, others noting slow responses and unresolved issues. Many hoteliers value the dedicated account management and consultative approach but wish for more consistent support quality.

Pegipegi provides no reviews or ratings, so customer support quality cannot be assessed. Given the data, Amadeus’s support structure, despite some flaws, is the better-supported option. The lack of support data for Pegipegi makes it the less reliable choice for hotels needing dependable assistance.

Which Has More Integrations: Amadeus or Pegipegi?

Amadeus boasts 104 verified partners, including prominent travel systems like Priority Software, Orange Hotel Marketing, and RevControl. These integrations cover PMS, payment gateways, distribution channels, and marketing tools, facilitating a connected hotel operation.

Pegipegi has no listed integrations or verified partners, limiting its appeal for hotels requiring seamless connectivity. Therefore, Amadeus holds the edge in ecosystem connectivity, essential for hotels with complex operational needs. Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Pegipegi?

Amadeus enjoys a high overall rating of 4.39/5, with positive feedback from diverse hotel segments, especially independent properties (4.36/5) and boutique hotels (4.61/5). Recent reviews reinforce its reputation for improving revenue and user experience.

Pegipegi has no reviews or rating data, making it impossible to gauge user satisfaction. Based on the available ratings, Amadeus is the preferred choice for high-rated, hotel-specific booking solutions. Its broad acceptance among hoteliers affirms its value.

How Much Do Amadeus and Pegipegi Cost?

Pricing details for Amadeus are not publicly available, but it typically involves a custom quote based on property size and needs, indicating a potentially higher investment level. Pegipegi also does not list pricing, suggesting it may operate on a different, possibly less transparent model.

Given the absence of specific pricing info, your team should expect to negotiate directly with providers. However, the high ratings and extensive features of Amadeus suggest it is a premium product aligning with larger or more revenue-focused hotels.

What Type of Hotel Should Use Amadeus?

• Hotels targeting direct revenue growth through advanced pricing, marketing, and loyalty integrations.
• Properties seeking a booking engine with multi-lingual, multi-currency, and third-party ad integrations.
• Mid-sized to large hotels with a need for detailed analytics and reporting.
• Hotels that value a globally connected platform with extensive partner networks.
• Teams that want a proven, feature-rich solution with a substantial review history.

Not ideal if your hotel operates on a very tight budget, prefers a less complex platform, or requires a system with minimal setup and straightforward features.

What Type of Hotel Should Use Pegipegi?

• Smaller hotels or hostels looking for basic, aggregated travel booking solutions.
• Businesses that prioritize broad travel arrangements (flights, trains) alongside hotel bookings.
• Hotels or travel agencies seeking a platform with minimal integration needs.
• Teams comfortable with unreviewed software or in early stages of digital transformation.

Not ideal if your hotel requires advanced hotel-specific booking features, extensive integrations, or proven support and user feedback.

The Bottom Line for Hotels

Amadeus’s iHotelier® Booking Engine offers a comprehensive, well-rated solution with extensive features, high user satisfaction, and broad integration. Its focus on direct hotel bookings makes it a suitable choice for hotels aiming to boost revenue through a proven platform.

If your hotel needs a feature-rich, globally supported booking engine with reliable support, Amadeus is the clear winner. Its large review base and recent positive feedback underscore its effectiveness and reliability.

Pegipegi, lacking reviews, features, and support data, remains an untested option. It may serve well for travel agencies or businesses requiring broader travel booking capabilities but is less suitable as a dedicated hotel booking engine.

In conclusion, for hoteliers prioritizing proven performance, advanced features, and extensive integrations, Amadeus’s iHotelier® Booking Engine stands out as the superior choice.